Support Worker

We are looking for Support Worker to join the Crisis House team based in Exeter.

The role is dynamic and challenging. The role will provide direct therapeutic engagement to services users in crisis, supporting them in a co-constructed manner, to move away from the crisis point and focus on desired future goals and solution building.

We will support you to learn the skills you need to thrive in the role. We will offer you the training and development support you need to begin a fulfilling career. In return, you will need to be motivated, flexible and eager to learn.

This service operates 24 hours a day, 7 days a week, 365 days a year and therefore requires participation in a rota-based shift working arrangement.

Main duties of the job

The support worker will have experience in supporting people with mental health difficulties.

The support worker will be able to support service users with emotional, social, physical and domestic needs. The support worker will be skilled in engaging both service users and stakeholders and have a good understanding of the needs and diversity of those you will be supporting.

The support worker will assist in the day to day running of the Crisis House environment and will ensure that all service users maintain their activities of daily living.

As part of the Crisis House Team, the support worker will develop strong links with carers and other networks to support the service user to develop a co-produced management plan that allows them to contain their current crisis and build on existing skills and community links to further support their future management and wellbeing.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

Details

Date posted

09 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,467 a year

Contract

Permanent

Working pattern

Full-time,

Part-time,

Flexible working

Reference number

C9369-26-0774

Job locations

Redhills Crisis House

Exwick Road

Exeter

Devon

EX4 2DA

United Kingdom

Job responsibilities

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Candidate Note: If you choose to use artificial intelligence (AI) tools to assist in completing your application, please ensure that all responses accurately represent your own experience, skills, and suitability for the role. It is essential that your application remains authentic and truthful. We also encourage you to review the guidance attached before submission.

If you require a certificate of sponsorship to work in the UK you are advised to review the "Coming to work in the UK Visa Information" link in the supporting links section to ensure this role and your current circumstances meet the requirements for sponsorship

If you would like to discuss the certificate of sponsorship and whether your current circumstances meet the requirement for sponsorship email dpt.recruitment@nhs.net for further advice

Job responsibilities

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Candidate Note: If you choose to use artificial intelligence (AI) tools to assist in completing your application, please ensure that all responses accurately represent your own experience, skills, and suitability for the role. It is essential that your application remains authentic and truthful. We also encourage you to review the guidance attached before submission.

If you require a certificate of sponsorship to work in the UK you are advised to review the "Coming to work in the UK Visa Information" link in the supporting links section to ensure this role and your current circumstances meet the requirements for sponsorship

If you would like to discuss the certificate of sponsorship and whether your current circumstances meet the requirement for sponsorship email dpt.recruitment@nhs.net for further advice

Person Specification

Knowledge & Skills

Essential

• Demonstrate an ability to make and sustain professional therapeutic relationships
• Demonstrate an ability and awareness to maintain personal boundaries
• Good communication and listening skills
• Ability to work with people in a group and individual basis
• Able to work in a team effectively

Qualifications

Essential

• NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
• If equivalent qualification is not already obtained, to complete QCF Level 3 in Health and Social Care within 12 months of commencing employment.
• Other evidence of training or development relevant to working within mental health settings.

Experience

Essential

• Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services
• Previous care experience with people who have Mental Health difficulties.
• Knowledge of mental health and a basic understanding of physical health presentations.
• Awareness of safeguarding principles

Person Specification

Knowledge & Skills

Essential

• Demonstrate an ability to make and sustain professional therapeutic relationships
• Demonstrate an ability and awareness to maintain personal boundaries
• Good communication and listening skills
• Ability to work with people in a group and individual basis
• Able to work in a team effectively

Qualifications

Essential

• NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
• If equivalent qualification is not already obtained, to complete QCF Level 3 in Health and Social Care within 12 months of commencing employment.
• Other evidence of training or development relevant to working within mental health settings.

Experience

Essential

• Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services
• Previous care experience with people who have Mental Health difficulties.
• Knowledge of mental health and a basic understanding of physical health presentations.
• Awareness of safeguarding principles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Devon Partnership NHS Trust

Address

Redhills Crisis House

Exwick Road

Exeter

Devon

EX4 2DA

United Kingdom

Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Devon Partnership NHS Trust

Address

Redhills Crisis House

Exwick Road

Exeter

Devon

EX4 2DA

United Kingdom

Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)

Job responsibilities

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Candidate Note: If you choose to use artificial intelligence (AI) tools to assist in completing your application, please ensure that all responses accurately represent your own experience, skills, and suitability for the role. It is essential that your application remains authentic and truthful. We also encourage you to review the guidance attached before submission.

If you require a certificate of sponsorship to work in the UK you are advised to review the "Coming to work in the UK Visa Information" link in the supporting links section to ensure this role and your current circumstances meet the requirements for sponsorship

If you would like to discuss the certificate of sponsorship and whether your current circumstances meet the requirement for sponsorship email dpt.recruitment@nhs.net for further advice

Knowledge & Skills

Essential

• Demonstrate an ability to make and sustain professional therapeutic relationships
• Demonstrate an ability and awareness to maintain personal boundaries
• Good communication and listening skills
• Ability to work with people in a group and individual basis
• Able to work in a team effectively

Qualifications

Essential

• NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
• If equivalent qualification is not already obtained, to complete QCF Level 3 in Health and Social Care within 12 months of commencing employment.
• Other evidence of training or development relevant to working within mental health settings.

Experience

Essential

• Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services
• Previous care experience with people who have Mental Health difficulties.
• Knowledge of mental health and a basic understanding of physical health presentations.
• Awareness of safeguarding principles