Outpatient Receptionist

An exciting opportunity has arisen within the Outpatient Reception team to be based at William Harvey Hospital, Ashford.

Our team are focused on service delivery and patient care and we are looking for an individual who is self motivated with a genuine desire to give gold standard care at every level.

The successful applicants will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service.

Main duties of the job

This post may support one or more team(s) (these could be Medical or non Medical staff). The focus of this role will include front line contact with members of the public, keyboard skills, data inputting and frequent use of display screen equipment.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

pro rata per annum

Contract

Permanent

Working pattern

Part-time,

Flexible working

Reference number

344-0219DCB-B

Job locations

William Harvey Hospital

Kennington Road, Willesborough

Ashford

TN24 0LZ

United Kingdom

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have any further queries please dont hesitate to contact the line manager using the contact details below.

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have any further queries please dont hesitate to contact the line manager using the contact details below.

Person Specification

Other

Essential

• To be aware of and adhere to the Trust's Values and Behaviours

Personal & PRofessional Attributes

Essential

• Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
• Experience of having been part of a team.

Desirable

• Relevant previous NHS experience.
• Previous experience of working within a busy environment.

Skills & Experience

Essential

• Ability to communicate clearly, both written and verbally.
• Ability to multi-task.
• Standard/good keyboard skills
• Ability to interact with colleagues and other stakeholders courteously
• Good interpersonal skills
• Accuracy - pays attention to detail
• Ability to prioritise and organise own workload to meet set deadlines.

Desirable

• Experience of working in a customer service environment
• Able to multi-task in a fast-paced environment

Governance

Essential

• To adhere to Governance within the Trust to report as per Trust Guidelines

Desirable

• Knowledge of Datix reporting

Qualifications

Essential

• Basic numeracy & literacy
• Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications

Desirable

• Customer services training.
• Has gained or is willing to work towards NVQ 2 training

Person Specification

Other

Essential

• To be aware of and adhere to the Trust's Values and Behaviours

Personal & PRofessional Attributes

Essential

• Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
• Experience of having been part of a team.

Desirable

• Relevant previous NHS experience.
• Previous experience of working within a busy environment.

Skills & Experience

Essential

• Ability to communicate clearly, both written and verbally.
• Ability to multi-task.
• Standard/good keyboard skills
• Ability to interact with colleagues and other stakeholders courteously
• Good interpersonal skills
• Accuracy - pays attention to detail
• Ability to prioritise and organise own workload to meet set deadlines.

Desirable

• Experience of working in a customer service environment
• Able to multi-task in a fast-paced environment

Governance

Essential

• To adhere to Governance within the Trust to report as per Trust Guidelines

Desirable

• Knowledge of Datix reporting

Qualifications

Essential

• Basic numeracy & literacy
• Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications

Desirable

• Customer services training.
• Has gained or is willing to work towards NVQ 2 training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

William Harvey Hospital

Kennington Road, Willesborough

Ashford

TN24 0LZ

United Kingdom

Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

William Harvey Hospital

Kennington Road, Willesborough

Ashford

TN24 0LZ

United Kingdom

Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have any further queries please dont hesitate to contact the line manager using the contact details below.

Other

Essential

• To be aware of and adhere to the Trust's Values and Behaviours

Personal & PRofessional Attributes

Essential

• Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
• Experience of having been part of a team.

Desirable

• Relevant previous NHS experience.
• Previous experience of working within a busy environment.

Skills & Experience

Essential

• Ability to communicate clearly, both written and verbally.
• Ability to multi-task.
• Standard/good keyboard skills
• Ability to interact with colleagues and other stakeholders courteously
• Good interpersonal skills
• Accuracy - pays attention to detail
• Ability to prioritise and organise own workload to meet set deadlines.

Desirable

• Experience of working in a customer service environment
• Able to multi-task in a fast-paced environment

Governance

Essential

• To adhere to Governance within the Trust to report as per Trust Guidelines

Desirable

• Knowledge of Datix reporting

Qualifications

Essential

• Basic numeracy & literacy
• Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications

Desirable

• Customer services training.
• Has gained or is willing to work towards NVQ 2 training