Private Patient Administrator

An exciting part-time opportunity has arisen for a motivated and organised Private Patient Administrator to join the Private Patient Unit at Frimley Park Hospital.

Monday 09:30-17:00 Thursday & Friday 09:00-17:00

The successful candidate will provide comprehensive administrative support to the Private Patient Service, ensuring the efficient management of private patient bookings, admissions, appointments, insurance authorisations, and payment processes. Working closely with consultants, patients, insurers, and clinical teams, you will play a key role in delivering a professional, responsive, and high-quality service.

This role requires excellent communication, organisational and IT skills, with the ability to manage a varied workload while maintaining accuracy and attention to detail. You will be responsible for maintaining patient records across multiple systems, supporting income-generating activity, and ensuring compliance with Trust standards for data quality, confidentiality, and customer care.

This is an excellent opportunity for an experienced administrator who enjoys working in a busy environment and is committed to providing outstanding service to patients and colleagues.

Main duties of the job

As a Private Patient Administrator, you will provide a comprehensive administrative service to support the day-to-day operation of the Private Patient Unit. You will be responsible for managing private patient bookings, admissions, outpatient appointments, and associated administrative processes, ensuring a professional and efficient service is delivered at all times.

The role involves liaising with patients, consultants, clinical teams, and insurance companies to coordinate appointments, obtain pre-authorisations, process payments, and maintain accurate patient records. You will use a range of Trust and private patient systems to ensure data is recorded accurately and in line with information governance requirements.

You will be expected to manage a varied workload, respond to patient enquiries, prepare correspondence and admission documentation, support theatre scheduling activities, and help maximise the efficient use of private patient facilities. The successful candidate will contribute to delivering an excellent patient experience while supporting the financial and operational objectives of the Private Patient Service.

The post requires excellent organisational, communication, and IT skills, together with a commitment to providing high standards of customer care and maintaining patient confidentiality at all times.

About us

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£15,902 to £16,925 a year

per annum incl HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

151-SF164

Job locations

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ

United Kingdom

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy

Person Specification

Qualifications

Essential

• Good education to GCSE standard or equivalent experience

Experience

Essential

• Administration/customer service experience

Desirable

• Administration/customer service experience within a healthcare setting

Skills & Knowledge

Essential

• Able to plan and carry out work with minimal assistance/supervision
• Excellent Communication Skills

Desirable

• Knowledge of Hospital Systems EPIC

Person Specification

Qualifications

Essential

• Good education to GCSE standard or equivalent experience

Experience

Essential

• Administration/customer service experience

Desirable

• Administration/customer service experience within a healthcare setting

Skills & Knowledge

Essential

• Able to plan and carry out work with minimal assistance/supervision
• Excellent Communication Skills

Desirable

• Knowledge of Hospital Systems EPIC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ

United Kingdom

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ

United Kingdom

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy

Qualifications

Essential

• Good education to GCSE standard or equivalent experience

Experience

Essential

• Administration/customer service experience

Desirable

• Administration/customer service experience within a healthcare setting

Skills & Knowledge

Essential

• Able to plan and carry out work with minimal assistance/supervision
• Excellent Communication Skills

Desirable

• Knowledge of Hospital Systems EPIC