Patient Navigator

We are looking for a motivated, organised and enthusiastic team player to join an established team.

Training will be provided to support a new starter in this role.

The individual will have an eye for detail ensuring accurate data input in line with National Cancer Waiting Times Guidance, Quality Surveillance and COSD and good communication skills.

This important role is to help support and navigate patients, their families and carers through Cancer pathways ensuring that the service's prime aim is to be patient-focussed and proactive in seeing that the patient receives the very best cancer pathway experience within the shortest time frame with continual communication and support.

Main duties of the job

The role requires someone with exceptional organisational skills, who can demonstrate great communication and interpersonal skills. A caring and sensitive attitude is essential as you will be dealing with patients, theirfamilies and carers. The individual will be expected to work independently within the appropriate policies and procedures for the service.

About us

We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a heath and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

249-7845060-2

Job locations

Great Western Hospital

Marlborough Road

Swindon

SN3 6BB

United Kingdom

Job responsibilities

1. Track & chase diagnostic investigations for all patients on specific cancer pathways ensuring theseare booked to meet timed pathway requirements. Ensure results are available for Outpatientappointments and MDTs.2. Proactively liaise with patients on cancer pathway to ensure they are aware of diagnostic pathwayexpediting investigations whilst meeting their preferences reducing risk of wasted appointments.3. Liaise with GP practices to retract referrals where patients are not engaging in the cancer pathwayor inappropriately referred.4. Book post-MDT follow up appointments for certain tumour sites5. Track & chase surgical/tertiary hospital investigations including PET scans6. Attend cancer PTL (Patient Tracking List) meetings for relevant tumour sites

Job responsibilities

1. Track & chase diagnostic investigations for all patients on specific cancer pathways ensuring theseare booked to meet timed pathway requirements. Ensure results are available for Outpatientappointments and MDTs.2. Proactively liaise with patients on cancer pathway to ensure they are aware of diagnostic pathwayexpediting investigations whilst meeting their preferences reducing risk of wasted appointments.3. Liaise with GP practices to retract referrals where patients are not engaging in the cancer pathwayor inappropriately referred.4. Book post-MDT follow up appointments for certain tumour sites5. Track & chase surgical/tertiary hospital investigations including PET scans6. Attend cancer PTL (Patient Tracking List) meetings for relevant tumour sites

Person Specification

Education

Essential

• Educated to at least A-Level/diploma level or equivalent
• Demonstrable evidence of recognised IM&T qualifications (minimum equating to ECDL)
• Demonstrable evidence of further (relevant) Continual Professional Development

Desirable

• Keyboard skills to RSAII or equivalent
• Oncology for non-clinicians and/or National Cancer Intelligence Network eLearning cancer modules
• Database management

Experience

Essential

• An understanding of medical terminology relevant to the role
• Able to demonstrate experience of effective working in a team environment (any setting)
• Previous experience of coordination of a service
• Previous experience of using data validation and extraction software
• Previous experience of using MS Office applications
• Experience of handling highly sensitive information

Desirable

• Familiarity with patient clinical notes and data systems
• Previous NHS Experience

Person Specification

Education

Essential

• Educated to at least A-Level/diploma level or equivalent
• Demonstrable evidence of recognised IM&T qualifications (minimum equating to ECDL)
• Demonstrable evidence of further (relevant) Continual Professional Development

Desirable

• Keyboard skills to RSAII or equivalent
• Oncology for non-clinicians and/or National Cancer Intelligence Network eLearning cancer modules
• Database management

Experience

Essential

• An understanding of medical terminology relevant to the role
• Able to demonstrate experience of effective working in a team environment (any setting)
• Previous experience of coordination of a service
• Previous experience of using data validation and extraction software
• Previous experience of using MS Office applications
• Experience of handling highly sensitive information

Desirable

• Familiarity with patient clinical notes and data systems
• Previous NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Great Western Hospital

Marlborough Road

Swindon

SN3 6BB

United Kingdom

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Great Western Hospital

Marlborough Road

Swindon

SN3 6BB

United Kingdom

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)

Job responsibilities

1. Track & chase diagnostic investigations for all patients on specific cancer pathways ensuring theseare booked to meet timed pathway requirements. Ensure results are available for Outpatientappointments and MDTs.2. Proactively liaise with patients on cancer pathway to ensure they are aware of diagnostic pathwayexpediting investigations whilst meeting their preferences reducing risk of wasted appointments.3. Liaise with GP practices to retract referrals where patients are not engaging in the cancer pathwayor inappropriately referred.4. Book post-MDT follow up appointments for certain tumour sites5. Track & chase surgical/tertiary hospital investigations including PET scans6. Attend cancer PTL (Patient Tracking List) meetings for relevant tumour sites

Education

Essential

• Educated to at least A-Level/diploma level or equivalent
• Demonstrable evidence of recognised IM&T qualifications (minimum equating to ECDL)
• Demonstrable evidence of further (relevant) Continual Professional Development

Desirable

• Keyboard skills to RSAII or equivalent
• Oncology for non-clinicians and/or National Cancer Intelligence Network eLearning cancer modules
• Database management

Experience

Essential

• An understanding of medical terminology relevant to the role
• Able to demonstrate experience of effective working in a team environment (any setting)
• Previous experience of coordination of a service
• Previous experience of using data validation and extraction software
• Previous experience of using MS Office applications
• Experience of handling highly sensitive information

Desirable

• Familiarity with patient clinical notes and data systems
• Previous NHS Experience