Gynaecology Clinic Assistant

The

Gynaecology Collaborative, as part of the IGPF, was launched on 1st October

2020. It is a collaboration of multiple providers joining up primary, secondary,

and community care

The post

holder will work under clinical supervision, supporting the Gynaecology service

GPs and Consultants in community-based clinics. The primary function is to

assist the clinicians in the delivery of safe and efficient care to the

patients.

The role

involves assisting clinicians managing clinical sites, alongside administrative

tasks that support patient care and the smooth running of clinics.

The post

holder will be primarily based at clinic sites and will be required to work

across different locations as needed to support the service. This is a

site-based role rather than a Head Office-based position, and flexibility to

work across clinic locations is an essential requirement.

Main duties of the job

• Support the receptionist in managing patient arrivals at clinic sites, including signing patients in and rebooking those who did not attend (DNA).
• Support patients with booking, cancelling and rebooking appointments at clinical sites.
• Contact patients to confirm appointments for the current and following week, as instructed by the line manager.
• Act as a chaperone when required.
• Assist clinicians during procedures, ensuring that the appropriate equipment is readily available and room is prepared.
• Act as an infection control assistant by supporting clinicians during clinic sessions, ensuring that rooms and any areas accessed by patients are sanitised after each use, and that equipment is cleaned to prevent contamination.
• Be responsible for daily, quarterly and yearly IPC checks at clinical sites.
• Assist with the labelling, recording and dispatching of specimens and samples taken during clinic.
• Assist with safety-netting searches to track laboratory results and ensure they are received promptly to prevent delays in patient care.
• Action follow-up instructions in line with GP consultation notes, including discharge letters, secondary care referrals, follow-up appointments and chasing the receipt of investigation results.
• Undertake a wide range of administrative duties, ensuring that all information is managed correctly, filed appropriately and followed up as required.

About us

Islington GP Federation (IGPF) is a

growing organisation representing 31 practices; we have established ourselves

as a leader in new ways of working, including running Islingtons extended

access primary care services (I: HUB) as well as supporting the Islington

Primary Care Networks (PCNs). Our current range of services include the

Extended Access Service, I: HUB, Community Ear, Nose and Throat (ENT),

Integrated Community Gynaecology, practice-based pharmacists and a range of

practice support mechanisms.

IGPF works very closely with a range

of partners including the regional commissioning group, NHS England, Healthy

London Partnership, Public Health, local hospitals such as UCLH,Whittington

Health and the London Borough of Islington.

IGPF is the host organisation for the

Primary Care Network (PCN) workforce and the Islington Training Hub and has

been working for over three years to create training and development programmes

that meet the needs of staff working in primary and community care settings.

IGPF runs four Islington GP

Practices-Northern Medical Practice, Barnsbury Medical Practice, City Road

Medical Centre and Hanley Primary Care Centre

Details

Date posted

14 October 2026

Pay scheme

Other

Salary

£25,000 a year

Pro rata as per part time hours

Contract

Permanent

Working pattern

Part-time

Reference number

E0031-26-0043

Job locations

Unit 16-18

The Studios, Hornsey Street

Holloway

London

N7 8EG

United Kingdom

Lordship Lane Primary Care Centre

239 Lordship Lane, London N17 6AA

LONDON

N17 6AA

United Kingdom

Hornsey Central Neighbourhood Centre

Hornsey Central Surgery

151 Park Road

LONDON

N8 8JD

United Kingdom

Killick Street Health Centre

75 Killick Street

LONDON

N1 9RH

United Kingdom

Job responsibilities

About the Gynaecology Collaborative

The

Islington GP Group Limited, trading as Islington GP Federation (IGPF), is a

rapidly growing organisation representing the interests of general practice in

Islington.

The

Gynaecology Collaborative, as part of the IGPF, was launched on 1st October

2020. It is a collaboration of multiple providers joining up primary, secondary,

and community care. The aim of this service is:

• To provide a robust single point

of access for gynaecology referrals

• To ensure the patient is seen by the

right clinician with the right skills in the right environment through

effective triage

• To support management of adult

gynaecological conditions in a non-acute setting

• To ensure there is access to

diagnostics to enable effective management

• To improve the patient journey

through the development of safe and effective integrated

care pathways between primary, community and secondary care

services.

• To enable consistent

standards in the management

of gynaecological conditions and improve health outcomes.

• Develop and provide a feedback

mechanism to improve the skills and knowledge of referring clinicians and so

increase the proportion of patients managed in primary

care.

About Islington GP Federation

Islington GP Federation (IGPF) is a

growing organisation representing 31 practices; we have established ourselves

as a leader in new ways of working, including running Islingtons extended

access primary care services (I: HUB) as well as supporting the Islington

Primary Care Networks (PCNs). Our current range of services include the

Extended Access Service, I: HUB, Community Ear, Nose and Throat (ENT),

Integrated Community Gynaecology, practice-based pharmacists and a range of

practice support mechanisms.

IGPF works very closely with a range

of partners including the regional commissioning group, NHS England, Healthy

London Partnership, Public Health, local hospitals such as UCLH,Whittington

Health and the London Borough of Islington.

IGPF is the host organisation for the

Primary Care Network (PCN) workforce and the Islington Training Hub and has

been working for over three years to create training and development programmes

that meet the needs of staff working in primary and community care settings.

IGPF runs four Islington GP

Practices-Northern Medical Practice, Barnsbury Medical Practice, City Road

Medical Centre and Hanley Primary Care Centre

Job summary

The post

holder will work under clinical supervision, supporting the Gynaecology service

GPs and Consultants in community-based clinics. The primary function is to

assist the clinicians in the delivery of safe and efficient care to the

patients.

The role

involves assisting clinicians managing clinical sites, alongside administrative

tasks that support patient care and the smooth running of clinics.

The post

holder will be primarily based at clinic sites and will be required to work

across different locations as needed to support the service. This is a

site-based role rather than a Head Office-based position, and flexibility to

work across clinic locations is an essential requirement.

Job Responsibilities

• Support

the receptionist in managing patient arrivals at clinic sites, including

signing patients in and rebooking those who did not attend (DNA).

• Support

patients with booking, cancelling and rebooking appointments at clinical sites.

• Contact

patients to confirm appointments for the current and following week, as

instructed by the line manager.

• Act

as a chaperone when required.

• Assist

clinicians during procedures, ensuring that the appropriate equipment is

readily available and room is prepared.

• Act

as an infection control assistant by supporting clinicians during clinic

sessions, ensuring that rooms and any areas accessed by patients are sanitised

after each use, and that equipment is cleaned to prevent contamination.

• Be

responsible for daily, quarterly and yearly IPC checks at clinical sites.

• Assist

with the labelling, recording and dispatching of specimens and samples taken

during clinic.

• Assist

with safety-netting searches to track laboratory results and ensure they are

received promptly to prevent delays in patient care.

• Action

follow-up instructions in line with GP consultation notes, including discharge

letters, secondary care referrals, follow-up appointments and chasing the

receipt of investigation results.

• Undertake

a wide range of administrative duties, ensuring that all information is managed

correctly, filed appropriately and followed up as required.

• Act

in an administrative capacity when no clinics are running or as instructed by

the line manager.

• Be

responsible for completing weekly checks on emergency medicines and equipment

held at clinic locations.

• Under

the direction of the Service Manager, support stock management, including

stock-taking, monitoring stock levels and ordering supplies as required.

• Undertake,

record and follow guidelines for tasks for which you have received appropriate

training.

• Maintain

confidentiality of information relating to patients, relatives, staff and the

practice.

• Take

the necessary precautions when transmitting information and understand the

relevance of, and comply with, GDPR.

• Demonstrate

flexibility in working across different clinic sites and moving between

locations as required to meet service needs and support the delivery of patient

care, as directed.

• Act

in a professional and calm manner at all times.

• Treat

colleagues, patients and relatives with respect and dignity.

• De-escalate

conflicts or challenging situations promptly and effectively.

• Undertake

any other duties appropriate to the role, as directed by the line manager.

Communication

• Communicate effectively with other team members.
• Communicate effectively with patients and carers,

recognising their needs for alternative methods of communication.

Personal and people development

• Take responsibility for own developmental learning

and performance, including participating in supervision.

• Take responsibility for maintaining a record of own

personal development.

• Work with management on any new training

requirements

• To recognise and understand the roles and

responsibilities of individuals working in the Community Gynaecology

service.

• Be aware of statutory legislation relevant to the

service and the role of a basic Chaperone/ HCA

Health, safety and security

• Use the personal security systems within the

workplace according to practice guidelines.

• Identify the risks involved in work activities and

undertake them in a way that manages the risks.

• Use appropriate infection control procedures and

maintain work areas in each clinical room so that they are clean, safe and

free from hazards reporting of any potential risks identified, including:

• hand washing
• universal hygiene procedures
• collection and handling of laboratory specimens
• segregation and disposal of waste materials
• decontamination of instruments and clinical

equipment and work surfaces

• reporting and treatment of sharps injuries
• dealing with blood and body fluid spillages
• assist patients and colleagues in adopting sound

infection control measures

• Ensure safe storage, rotation and disposal of

vaccines and drugs within area of responsibility

• Know the general principles of first aid and

resuscitation to be able to undertake initial actions as appropriate

• Be aware of statutory child health procedures and

statutory local guidance and referral criteria

• Be up to date with adult and child safeguarding

processes and highlight any area of concerns to the appropriate clinicians

and/or managers

Know the health and safety policies

and procedures within the workplace, including fire procedures, maintaining

documentation, monitoring and maintaining of equipment and furniture within

your area of responsibility

Use the computer monitor safely and in

line with patient confidentiality protocols

Be able to identify the risks to

health of microbiological and chemical hazards within the working environment

according to the Control of Substances Hazardous to Health

Service improvement

• Be aware of and, if appropriate, assist in current

clinical audit

• Work with colleagues in the team on the development

of current and new services and other initiatives

• Deal with requests from patients and clinical staff

for health information leaflets

Quality

• Alert other team members to issues of quality and

risk in the care of patients

• Ensure own actions are consistent with clinical

governance systems

• Practice in accordance with agreed standards of care
• Enable patients to access appropriate professionals

in the team

• Ensure patients understand how to complain
• Ensure stock items under your control are ordered

and available in the treatment and consulting rooms

• Know how clinical governance affects the HCA role

and bring to the attention of more senior staff any specific risk

situation

• Know the organisations policies, especially the

whistle-blowing policy, available in the practice staff handbook

• Be able to manage your own time effectively

Equality and diversity

• Act in ways that recognise the importance of

people's rights, interpreting them in a way that is consistent with

procedures

• Respect the privacy, dignity, needs and beliefs of

patients and carers

• Understand basic legal and communication issues

regarding child abuse, family violence, vulnerable adults, substance abuse

and addictive behaviour

Confidentiality:

In the course

of seeking treatment, patients entrust us with, or allow us to gather,

sensitive information in relation to their health and other matters. They do so

in confidence and have the right to expect that staff will respect their and act appropriately.

Job responsibilities

About the Gynaecology Collaborative

The

Islington GP Group Limited, trading as Islington GP Federation (IGPF), is a

rapidly growing organisation representing the interests of general practice in

Islington.

The

Gynaecology Collaborative, as part of the IGPF, was launched on 1st October

2020. It is a collaboration of multiple providers joining up primary, secondary,

and community care. The aim of this service is:

• To provide a robust single point

of access for gynaecology referrals

• To ensure the patient is seen by the

right clinician with the right skills in the right environment through

effective triage

• To support management of adult

gynaecological conditions in a non-acute setting

• To ensure there is access to

diagnostics to enable effective management

• To improve the patient journey

through the development of safe and effective integrated

care pathways between primary, community and secondary care

services.

• To enable consistent

standards in the management

of gynaecological conditions and improve health outcomes.

• Develop and provide a feedback

mechanism to improve the skills and knowledge of referring clinicians and so

increase the proportion of patients managed in primary

care.

About Islington GP Federation

Islington GP Federation (IGPF) is a

growing organisation representing 31 practices; we have established ourselves

as a leader in new ways of working, including running Islingtons extended

access primary care services (I: HUB) as well as supporting the Islington

Primary Care Networks (PCNs). Our current range of services include the

Extended Access Service, I: HUB, Community Ear, Nose and Throat (ENT),

Integrated Community Gynaecology, practice-based pharmacists and a range of

practice support mechanisms.

IGPF works very closely with a range

of partners including the regional commissioning group, NHS England, Healthy

London Partnership, Public Health, local hospitals such as UCLH,Whittington

Health and the London Borough of Islington.

IGPF is the host organisation for the

Primary Care Network (PCN) workforce and the Islington Training Hub and has

been working for over three years to create training and development programmes

that meet the needs of staff working in primary and community care settings.

IGPF runs four Islington GP

Practices-Northern Medical Practice, Barnsbury Medical Practice, City Road

Medical Centre and Hanley Primary Care Centre

Job summary

The post

holder will work under clinical supervision, supporting the Gynaecology service

GPs and Consultants in community-based clinics. The primary function is to

assist the clinicians in the delivery of safe and efficient care to the

patients.

The role

involves assisting clinicians managing clinical sites, alongside administrative

tasks that support patient care and the smooth running of clinics.

The post

holder will be primarily based at clinic sites and will be required to work

across different locations as needed to support the service. This is a

site-based role rather than a Head Office-based position, and flexibility to

work across clinic locations is an essential requirement.

Job Responsibilities

• Support

the receptionist in managing patient arrivals at clinic sites, including

signing patients in and rebooking those who did not attend (DNA).

• Support

patients with booking, cancelling and rebooking appointments at clinical sites.

• Contact

patients to confirm appointments for the current and following week, as

instructed by the line manager.

• Act

as a chaperone when required.

• Assist

clinicians during procedures, ensuring that the appropriate equipment is

readily available and room is prepared.

• Act

as an infection control assistant by supporting clinicians during clinic

sessions, ensuring that rooms and any areas accessed by patients are sanitised

after each use, and that equipment is cleaned to prevent contamination.

• Be

responsible for daily, quarterly and yearly IPC checks at clinical sites.

• Assist

with the labelling, recording and dispatching of specimens and samples taken

during clinic.

• Assist

with safety-netting searches to track laboratory results and ensure they are

received promptly to prevent delays in patient care.

• Action

follow-up instructions in line with GP consultation notes, including discharge

letters, secondary care referrals, follow-up appointments and chasing the

receipt of investigation results.

• Undertake

a wide range of administrative duties, ensuring that all information is managed

correctly, filed appropriately and followed up as required.

• Act

in an administrative capacity when no clinics are running or as instructed by

the line manager.

• Be

responsible for completing weekly checks on emergency medicines and equipment

held at clinic locations.

• Under

the direction of the Service Manager, support stock management, including

stock-taking, monitoring stock levels and ordering supplies as required.

• Undertake,

record and follow guidelines for tasks for which you have received appropriate

training.

• Maintain

confidentiality of information relating to patients, relatives, staff and the

practice.

• Take

the necessary precautions when transmitting information and understand the

relevance of, and comply with, GDPR.

• Demonstrate

flexibility in working across different clinic sites and moving between

locations as required to meet service needs and support the delivery of patient

care, as directed.

• Act

in a professional and calm manner at all times.

• Treat

colleagues, patients and relatives with respect and dignity.

• De-escalate

conflicts or challenging situations promptly and effectively.

• Undertake

any other duties appropriate to the role, as directed by the line manager.

Communication

• Communicate effectively with other team members.
• Communicate effectively with patients and carers,

recognising their needs for alternative methods of communication.

Personal and people development

• Take responsibility for own developmental learning

and performance, including participating in supervision.

• Take responsibility for maintaining a record of own

personal development.

• Work with management on any new training

requirements

• To recognise and understand the roles and

responsibilities of individuals working in the Community Gynaecology

service.

• Be aware of statutory legislation relevant to the

service and the role of a basic Chaperone/ HCA

Health, safety and security

• Use the personal security systems within the

workplace according to practice guidelines.

• Identify the risks involved in work activities and

undertake them in a way that manages the risks.

• Use appropriate infection control procedures and

maintain work areas in each clinical room so that they are clean, safe and

free from hazards reporting of any potential risks identified, including:

• hand washing
• universal hygiene procedures
• collection and handling of laboratory specimens
• segregation and disposal of waste materials
• decontamination of instruments and clinical

equipment and work surfaces

• reporting and treatment of sharps injuries
• dealing with blood and body fluid spillages
• assist patients and colleagues in adopting sound

infection control measures

• Ensure safe storage, rotation and disposal of

vaccines and drugs within area of responsibility

• Know the general principles of first aid and

resuscitation to be able to undertake initial actions as appropriate

• Be aware of statutory child health procedures and

statutory local guidance and referral criteria

• Be up to date with adult and child safeguarding

processes and highlight any area of concerns to the appropriate clinicians

and/or managers

Know the health and safety policies

and procedures within the workplace, including fire procedures, maintaining

documentation, monitoring and maintaining of equipment and furniture within

your area of responsibility

Use the computer monitor safely and in

line with patient confidentiality protocols

Be able to identify the risks to

health of microbiological and chemical hazards within the working environment

according to the Control of Substances Hazardous to Health

Service improvement

• Be aware of and, if appropriate, assist in current

clinical audit

• Work with colleagues in the team on the development

of current and new services and other initiatives

• Deal with requests from patients and clinical staff

for health information leaflets

Quality

• Alert other team members to issues of quality and

risk in the care of patients

• Ensure own actions are consistent with clinical

governance systems

• Practice in accordance with agreed standards of care
• Enable patients to access appropriate professionals

in the team

• Ensure patients understand how to complain
• Ensure stock items under your control are ordered

and available in the treatment and consulting rooms

• Know how clinical governance affects the HCA role

and bring to the attention of more senior staff any specific risk

situation

• Know the organisations policies, especially the

whistle-blowing policy, available in the practice staff handbook

• Be able to manage your own time effectively

Equality and diversity

• Act in ways that recognise the importance of

people's rights, interpreting them in a way that is consistent with

procedures

• Respect the privacy, dignity, needs and beliefs of

patients and carers

• Understand basic legal and communication issues

regarding child abuse, family violence, vulnerable adults, substance abuse

and addictive behaviour

Confidentiality:

In the course

of seeking treatment, patients entrust us with, or allow us to gather,

sensitive information in relation to their health and other matters. They do so

in confidence and have the right to expect that staff will respect their and act appropriately.

Person Specification

Qualities/Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Able to work on own initiative
• Able to work under pressure and remain calm
• Flexible and adaptable
• Aware of own limitations
• Keen to develop

Knowledge and skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
• Good organisational skills
• Good team working skills
• Effective time management skills
• Ability to work independently following verbal or written instructions
• Adaptable to change
• Computer literate
• Chaperone Training Certificate or experience

Desirable

• Knowledge in EMIS and Docman clinical systems
• Basic first aid knowledge
• Health and safety awareness
• Awareness of Blood Borne Viruses

Qualifications

Essential

• Good General Education

Desirable

• Qualified to NVQ level 3
• Holds a Care Certificate

Experience

Essential

• Experience within a health care setting

Desirable

• Experience in GP Practice

Additonal Role Specific

Essential

• Must be able to work across multiple community sites, sometimes at short notice.

Desirable

• Demonstrates a flexible approach to working hours, location and duties in response to operational requirements.

Person Specification

Qualities/Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Able to work on own initiative
• Able to work under pressure and remain calm
• Flexible and adaptable
• Aware of own limitations
• Keen to develop

Knowledge and skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
• Good organisational skills
• Good team working skills
• Effective time management skills
• Ability to work independently following verbal or written instructions
• Adaptable to change
• Computer literate
• Chaperone Training Certificate or experience

Desirable

• Knowledge in EMIS and Docman clinical systems
• Basic first aid knowledge
• Health and safety awareness
• Awareness of Blood Borne Viruses

Qualifications

Essential

• Good General Education

Desirable

• Qualified to NVQ level 3
• Holds a Care Certificate

Experience

Essential

• Experience within a health care setting

Desirable

• Experience in GP Practice

Additonal Role Specific

Essential

• Must be able to work across multiple community sites, sometimes at short notice.

Desirable

• Demonstrates a flexible approach to working hours, location and duties in response to operational requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Islington GP Federation

Address

Unit 16-18

The Studios, Hornsey Street

Holloway

London

N7 8EG

United Kingdom

Employer's website

https://www.islingtongpfederation.org/ (Opens in a new tab)

Employer details

Employer name

Islington GP Federation

Address

Unit 16-18

The Studios, Hornsey Street

Holloway

London

N7 8EG

United Kingdom

Employer's website

https://www.islingtongpfederation.org/ (Opens in a new tab)

Job responsibilities

About the Gynaecology Collaborative

The

Islington GP Group Limited, trading as Islington GP Federation (IGPF), is a

rapidly growing organisation representing the interests of general practice in

Islington.

The

Gynaecology Collaborative, as part of the IGPF, was launched on 1st October

2020. It is a collaboration of multiple providers joining up primary, secondary,

and community care. The aim of this service is:

• To provide a robust single point

of access for gynaecology referrals

• To ensure the patient is seen by the

right clinician with the right skills in the right environment through

effective triage

• To support management of adult

gynaecological conditions in a non-acute setting

• To ensure there is access to

diagnostics to enable effective management

• To improve the patient journey

through the development of safe and effective integrated

care pathways between primary, community and secondary care

services.

• To enable consistent

standards in the management

of gynaecological conditions and improve health outcomes.

• Develop and provide a feedback

mechanism to improve the skills and knowledge of referring clinicians and so

increase the proportion of patients managed in primary

care.

About Islington GP Federation

Islington GP Federation (IGPF) is a

growing organisation representing 31 practices; we have established ourselves

as a leader in new ways of working, including running Islingtons extended

access primary care services (I: HUB) as well as supporting the Islington

Primary Care Networks (PCNs). Our current range of services include the

Extended Access Service, I: HUB, Community Ear, Nose and Throat (ENT),

Integrated Community Gynaecology, practice-based pharmacists and a range of

practice support mechanisms.

IGPF works very closely with a range

of partners including the regional commissioning group, NHS England, Healthy

London Partnership, Public Health, local hospitals such as UCLH,Whittington

Health and the London Borough of Islington.

IGPF is the host organisation for the

Primary Care Network (PCN) workforce and the Islington Training Hub and has

been working for over three years to create training and development programmes

that meet the needs of staff working in primary and community care settings.

IGPF runs four Islington GP

Practices-Northern Medical Practice, Barnsbury Medical Practice, City Road

Medical Centre and Hanley Primary Care Centre

Job summary

The post

holder will work under clinical supervision, supporting the Gynaecology service

GPs and Consultants in community-based clinics. The primary function is to

assist the clinicians in the delivery of safe and efficient care to the

patients.

The role

involves assisting clinicians managing clinical sites, alongside administrative

tasks that support patient care and the smooth running of clinics.

The post

holder will be primarily based at clinic sites and will be required to work

across different locations as needed to support the service. This is a

site-based role rather than a Head Office-based position, and flexibility to

work across clinic locations is an essential requirement.

Job Responsibilities

• Support

the receptionist in managing patient arrivals at clinic sites, including

signing patients in and rebooking those who did not attend (DNA).

• Support

patients with booking, cancelling and rebooking appointments at clinical sites.

• Contact

patients to confirm appointments for the current and following week, as

instructed by the line manager.

• Act

as a chaperone when required.

• Assist

clinicians during procedures, ensuring that the appropriate equipment is

readily available and room is prepared.

• Act

as an infection control assistant by supporting clinicians during clinic

sessions, ensuring that rooms and any areas accessed by patients are sanitised

after each use, and that equipment is cleaned to prevent contamination.

• Be

responsible for daily, quarterly and yearly IPC checks at clinical sites.

• Assist

with the labelling, recording and dispatching of specimens and samples taken

during clinic.

• Assist

with safety-netting searches to track laboratory results and ensure they are

received promptly to prevent delays in patient care.

• Action

follow-up instructions in line with GP consultation notes, including discharge

letters, secondary care referrals, follow-up appointments and chasing the

receipt of investigation results.

• Undertake

a wide range of administrative duties, ensuring that all information is managed

correctly, filed appropriately and followed up as required.

• Act

in an administrative capacity when no clinics are running or as instructed by

the line manager.

• Be

responsible for completing weekly checks on emergency medicines and equipment

held at clinic locations.

• Under

the direction of the Service Manager, support stock management, including

stock-taking, monitoring stock levels and ordering supplies as required.

• Undertake,

record and follow guidelines for tasks for which you have received appropriate

training.

• Maintain

confidentiality of information relating to patients, relatives, staff and the

practice.

• Take

the necessary precautions when transmitting information and understand the

relevance of, and comply with, GDPR.

• Demonstrate

flexibility in working across different clinic sites and moving between

locations as required to meet service needs and support the delivery of patient

care, as directed.

• Act

in a professional and calm manner at all times.

• Treat

colleagues, patients and relatives with respect and dignity.

• De-escalate

conflicts or challenging situations promptly and effectively.

• Undertake

any other duties appropriate to the role, as directed by the line manager.

Communication

• Communicate effectively with other team members.
• Communicate effectively with patients and carers,

recognising their needs for alternative methods of communication.

Personal and people development

• Take responsibility for own developmental learning

and performance, including participating in supervision.

• Take responsibility for maintaining a record of own

personal development.

• Work with management on any new training

requirements

• To recognise and understand the roles and

responsibilities of individuals working in the Community Gynaecology

service.

• Be aware of statutory legislation relevant to the

service and the role of a basic Chaperone/ HCA

Health, safety and security

• Use the personal security systems within the

workplace according to practice guidelines.

• Identify the risks involved in work activities and

undertake them in a way that manages the risks.

• Use appropriate infection control procedures and

maintain work areas in each clinical room so that they are clean, safe and

free from hazards reporting of any potential risks identified, including:

• hand washing
• universal hygiene procedures
• collection and handling of laboratory specimens
• segregation and disposal of waste materials
• decontamination of instruments and clinical

equipment and work surfaces

• reporting and treatment of sharps injuries
• dealing with blood and body fluid spillages
• assist patients and colleagues in adopting sound

infection control measures

• Ensure safe storage, rotation and disposal of

vaccines and drugs within area of responsibility

• Know the general principles of first aid and

resuscitation to be able to undertake initial actions as appropriate

• Be aware of statutory child health procedures and

statutory local guidance and referral criteria

• Be up to date with adult and child safeguarding

processes and highlight any area of concerns to the appropriate clinicians

and/or managers

Know the health and safety policies

and procedures within the workplace, including fire procedures, maintaining

documentation, monitoring and maintaining of equipment and furniture within

your area of responsibility

Use the computer monitor safely and in

line with patient confidentiality protocols

Be able to identify the risks to

health of microbiological and chemical hazards within the working environment

according to the Control of Substances Hazardous to Health

Service improvement

• Be aware of and, if appropriate, assist in current

clinical audit

• Work with colleagues in the team on the development

of current and new services and other initiatives

• Deal with requests from patients and clinical staff

for health information leaflets

Quality

• Alert other team members to issues of quality and

risk in the care of patients

• Ensure own actions are consistent with clinical

governance systems

• Practice in accordance with agreed standards of care
• Enable patients to access appropriate professionals

in the team

• Ensure patients understand how to complain
• Ensure stock items under your control are ordered

and available in the treatment and consulting rooms

• Know how clinical governance affects the HCA role

and bring to the attention of more senior staff any specific risk

situation

• Know the organisations policies, especially the

whistle-blowing policy, available in the practice staff handbook

• Be able to manage your own time effectively

Equality and diversity

• Act in ways that recognise the importance of

people's rights, interpreting them in a way that is consistent with

procedures

• Respect the privacy, dignity, needs and beliefs of

patients and carers

• Understand basic legal and communication issues

regarding child abuse, family violence, vulnerable adults, substance abuse

and addictive behaviour

Confidentiality:

In the course

of seeking treatment, patients entrust us with, or allow us to gather,

sensitive information in relation to their health and other matters. They do so

in confidence and have the right to expect that staff will respect their and act appropriately.

Qualities/Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Able to work on own initiative
• Able to work under pressure and remain calm
• Flexible and adaptable
• Aware of own limitations
• Keen to develop

Knowledge and skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
• Good organisational skills
• Good team working skills
• Effective time management skills
• Ability to work independently following verbal or written instructions
• Adaptable to change
• Computer literate
• Chaperone Training Certificate or experience

Desirable

• Knowledge in EMIS and Docman clinical systems
• Basic first aid knowledge
• Health and safety awareness
• Awareness of Blood Borne Viruses

Qualifications

Essential

• Good General Education

Desirable

• Qualified to NVQ level 3
• Holds a Care Certificate

Experience

Essential

• Experience within a health care setting

Desirable

• Experience in GP Practice

Additonal Role Specific

Essential

• Must be able to work across multiple community sites, sometimes at short notice.

Desirable

• Demonstrates a flexible approach to working hours, location and duties in response to operational requirements.