Booking Coordinator - Ophthalmology Injection Service

An opportunity has arisen for a friendly, organised and dynamic person to join our established Booking Co-Ordinator team with the Ophthalmology AMD Department.

The role of the Booking Co-Ordinator is to provide a high quality administrative service, ensuring that the patient booking pathway is uncomplicated, efficient and helpful, reflecting the Trust's values and meeting the Trust's performance objectives for outpatients.

Main duties of the job

The successful candidate will be required to have good organisational skills and the ability to prioritise work, accurate documentation presentation and attention to detail, able to work as part of a team, punctual and reliable, awareness and understanding of the importance of confidentiality, polite, adaptable, with a willingness to learn.

Applicants should be enthusiastic and self-motivated, with a minimum 12 months experience in an NHS environment in a Receptionist/Outpatient Assistant/Coordinator role.

About us

The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk. We are situated on the coast with several beautiful beaches and the Broads National Park on the doorstep, and we are within commuting distance of Norwich city centre.

The successful candidate will be a confident, dynamic individual who thrives on challenge and a high workload. You must be organised, have the ability to work under your own initiative and able to prioritise a competing workload.

We will support you in achieving your career goals, through our well-structured supervision and appraisal system. The department actively encourages the utilisation of courses and training opportunities provided and signposted through our Operational Development and Wellbeing Service. Training opportunities range from clinical and non-clinical skills, through to leadership and the development of others.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

177-ELEC-8310379

Job locations

James Paget University Hospital

Lowestoft Road

Great Yarmouth - Gorleston

NR31 6LA

United Kingdom

Job responsibilities

The post-holder will be required to provide a highly efficient administrative service to the Ophthalmology Department, booking injection appointments for patients.

Flexible working may be required in order to meet the needs of the service.

If you are interested in applying for this role, the Job Description provides the detailed job responsibilities and the requirements please use your supporting statement to demonstrate how you meet the person specification.

Job responsibilities

The post-holder will be required to provide a highly efficient administrative service to the Ophthalmology Department, booking injection appointments for patients.

Flexible working may be required in order to meet the needs of the service.

If you are interested in applying for this role, the Job Description provides the detailed job responsibilities and the requirements please use your supporting statement to demonstrate how you meet the person specification.

Person Specification

Qualification

Essential

• Minimum of 4 GCSE or equivalent including English

Desirable

• NVQ Level 2 in customer care

Experience

Essential

• Experience in a reception/ coordinator role within the NHS.

Desirable

• Knowledge of ERS

Skills

Essential

• Able to work under pressure
• Able to understand and analyse waiting list data accurately and identify problems
• Accuracy and attention to detail
• IT skills
• Ability to prioritise
• Ability to identify and solve problems
• Knowledge of Trust procedures and Policies
• Knowledge of NHS targets
• Knowledge of RTT pathways

Person Specification

Qualification

Essential

• Minimum of 4 GCSE or equivalent including English

Desirable

• NVQ Level 2 in customer care

Experience

Essential

• Experience in a reception/ coordinator role within the NHS.

Desirable

• Knowledge of ERS

Skills

Essential

• Able to work under pressure
• Able to understand and analyse waiting list data accurately and identify problems
• Accuracy and attention to detail
• IT skills
• Ability to prioritise
• Ability to identify and solve problems
• Knowledge of Trust procedures and Policies
• Knowledge of NHS targets
• Knowledge of RTT pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road

Great Yarmouth - Gorleston

NR31 6LA

United Kingdom

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road

Great Yarmouth - Gorleston

NR31 6LA

United Kingdom

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Job responsibilities

The post-holder will be required to provide a highly efficient administrative service to the Ophthalmology Department, booking injection appointments for patients.

Flexible working may be required in order to meet the needs of the service.

If you are interested in applying for this role, the Job Description provides the detailed job responsibilities and the requirements please use your supporting statement to demonstrate how you meet the person specification.

Qualification

Essential

• Minimum of 4 GCSE or equivalent including English

Desirable

• NVQ Level 2 in customer care

Experience

Essential

• Experience in a reception/ coordinator role within the NHS.

Desirable

• Knowledge of ERS

Skills

Essential

• Able to work under pressure
• Able to understand and analyse waiting list data accurately and identify problems
• Accuracy and attention to detail
• IT skills
• Ability to prioritise
• Ability to identify and solve problems
• Knowledge of Trust procedures and Policies
• Knowledge of NHS targets
• Knowledge of RTT pathways