Reception Supervisor

Len Valley Practice

is seeking a professional and compassionate Reception Supervisor to lead and support our busy reception team.

As Reception

Supervisor, you will be the first point of contact for patients and the

reception team, ensuring the smooth and efficient running of the surgery. The

ideal candidate will have excellent communication skills, a friendly demeanour,

and the ability to handle sensitive information with the utmost

confidentiality. You will play a key role in delivering a high-quality patient

experience while supporting and developing the reception team.

Main duties of the job

In this role, you

will:

• Greet and assist all patients and

visitors in a friendly, courteous, and professional manner.

• Operate the practice appointment

and clinical systems (e.g. EMIS) accurately and efficiently.

• Respond to patient queries by

telephone and face-to-face, signposting appropriately.

• Support clinicians with requests

for files, messages, calls, and administrative tasks.

• Ensure reception and patient areas

are clean, safe, and welcoming.

• Coordinate reception staff duties

to ensure coverage and task completion.

• Run searches, recalls, and basic

audits as requested.

• Conduct and minute reception/admin

team meetings.

• Act as the first point of contact

for minor complaints and escalate when required

About us

Len Valley Practice is a friendly forward thinking GP surgery based in the historic village of Lenham Kent caring for just over ten thousand patients across Lenham and Harrietsham The practice is led by five GP partners supported by salaried GPs GP registrars a strong nursing team healthcare assistants pharmacists physiotherapy and paramedic practitioners as well as skilled administrative and dispensary staff

We provide a wide range of primary care services including long term condition management immunisations maternity and family planning minor surgery health screening and treatment of illness or injury Rated Good by the Care Quality Commission the practice is committed to delivering safe effective and patient centred care

We pride ourselves on being an approachable supportive and community focused organisation with a strong emphasis on teamwork professional development and delivering high quality care for all

Details

Date posted

17 September 2026

Pay scheme

Other

Salary

£14.70 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0525-26-0014

Job locations

Groom Way

Lenham

Maidstone

Kent

ME17 2QF

United Kingdom

Job responsibilities

Job Title: Reception

Supervisor

Responsible To: Management Team

Location: Len Valley Practice

(Main and Branch Site)

Contract Type: Full-time,

Permanent

Overview

Len Valley Practice

is seeking a professional and compassionate Reception Supervisor to lead and support our busy reception team.

As Reception

Supervisor, you will be the first point of contact for patients and the

reception team, ensuring the smooth and efficient running of the surgery. The

ideal candidate will have excellent communication skills, a friendly demeanour,

and the ability to handle sensitive information with the utmost

confidentiality. You will play a key role in delivering a high-quality patient

experience while supporting and developing the reception team.

Key Responsibilities

In this role, you

will:

• Greet and assist all patients and

visitors in a friendly, courteous, and professional manner.

• Operate the practice appointment

and clinical systems (e.g. EMIS) accurately and efficiently.

• Respond to patient queries by

telephone and face-to-face, signposting appropriately.

• Support clinicians with requests

for files, messages, calls, and administrative tasks.

• Ensure reception and patient areas

are clean, safe, and welcoming.

• Coordinate reception staff duties

to ensure coverage and task completion.

• Run searches, recalls, and basic

audits as requested.

• Conduct and minute reception/admin

team meetings.

• Act as the first point of contact

for minor complaints and escalate when required

Supervisory

Responsibilities

As Reception

Supervisor, you will provide leadership and day-to-day support to the reception

team. You will:

• Assist in the recruitment,

induction, training, and development of reception staff.

• Maintain and update reception

handbooks and "how to" guides.

• Lead by example, modelling

professional behaviour and a patient-first approach.

• Monitor mandatory training

compliance and support ongoing staff development.

• Contribute to appraisals and

probationary reviews where appropriate.

• Create and manage weekly reception

rotas, approve annual leave, and arrange cover where required.

• Handle sickness absence reporting

and monitoring.

• Manage day-to-day team issues and

resolve conflicts, escalating to management where necessary.

• Deal with more complex patient

enquiries, including informal complaints, before escalation.

• Continually assess and evaluate

reception systems, recommending improvements to the Practice Manager or

Operations Manager.

Risk Management & Compliance

You will ensure

that the reception team adheres to practice policies and meets compliance

standards by:

• Supporting fire safety procedures

and emergency protocols.

• Logging and assisting in the

investigation of significant events and patient incidents.

• Providing support with CQC

compliance and documentation.

• Monitoring appointment system

usage and highlighting issues to the Operations Manager.

• Ensuring staff are trained and

confident in using telephone and online systems.

• Signposting patients appropriately

using care navigation principles.

• Overseeing and delegating QOF

target/recall areas.

Premises

Ensure both the main site and the branch surgery have reception cover

during core hours

The opening up and closing down processes are known by receptionists and

are followed

The premises are secured appropriately and the location of keys are

known

Professional

Standards

The Reception

Supervisor is expected to:

• Maintain strict confidentiality

and adhere to information governance protocols.

• Use sound judgement and initiative

when managing issues or escalating concerns.

• Uphold practice values and

contribute positively to a collaborative team culture.

• Be proactive, solution-focused,

and adaptable to the needs of the practice.

• Undertake any other appropriate

duties delegated by Senior Management.

Job responsibilities

Job Title: Reception

Supervisor

Responsible To: Management Team

Location: Len Valley Practice

(Main and Branch Site)

Contract Type: Full-time,

Permanent

Overview

Len Valley Practice

is seeking a professional and compassionate Reception Supervisor to lead and support our busy reception team.

As Reception

Supervisor, you will be the first point of contact for patients and the

reception team, ensuring the smooth and efficient running of the surgery. The

ideal candidate will have excellent communication skills, a friendly demeanour,

and the ability to handle sensitive information with the utmost

confidentiality. You will play a key role in delivering a high-quality patient

experience while supporting and developing the reception team.

Key Responsibilities

In this role, you

will:

• Greet and assist all patients and

visitors in a friendly, courteous, and professional manner.

• Operate the practice appointment

and clinical systems (e.g. EMIS) accurately and efficiently.

• Respond to patient queries by

telephone and face-to-face, signposting appropriately.

• Support clinicians with requests

for files, messages, calls, and administrative tasks.

• Ensure reception and patient areas

are clean, safe, and welcoming.

• Coordinate reception staff duties

to ensure coverage and task completion.

• Run searches, recalls, and basic

audits as requested.

• Conduct and minute reception/admin

team meetings.

• Act as the first point of contact

for minor complaints and escalate when required

Supervisory

Responsibilities

As Reception

Supervisor, you will provide leadership and day-to-day support to the reception

team. You will:

• Assist in the recruitment,

induction, training, and development of reception staff.

• Maintain and update reception

handbooks and "how to" guides.

• Lead by example, modelling

professional behaviour and a patient-first approach.

• Monitor mandatory training

compliance and support ongoing staff development.

• Contribute to appraisals and

probationary reviews where appropriate.

• Create and manage weekly reception

rotas, approve annual leave, and arrange cover where required.

• Handle sickness absence reporting

and monitoring.

• Manage day-to-day team issues and

resolve conflicts, escalating to management where necessary.

• Deal with more complex patient

enquiries, including informal complaints, before escalation.

• Continually assess and evaluate

reception systems, recommending improvements to the Practice Manager or

Operations Manager.

Risk Management & Compliance

You will ensure

that the reception team adheres to practice policies and meets compliance

standards by:

• Supporting fire safety procedures

and emergency protocols.

• Logging and assisting in the

investigation of significant events and patient incidents.

• Providing support with CQC

compliance and documentation.

• Monitoring appointment system

usage and highlighting issues to the Operations Manager.

• Ensuring staff are trained and

confident in using telephone and online systems.

• Signposting patients appropriately

using care navigation principles.

• Overseeing and delegating QOF

target/recall areas.

Premises

Ensure both the main site and the branch surgery have reception cover

during core hours

The opening up and closing down processes are known by receptionists and

are followed

The premises are secured appropriately and the location of keys are

known

Professional

Standards

The Reception

Supervisor is expected to:

• Maintain strict confidentiality

and adhere to information governance protocols.

• Use sound judgement and initiative

when managing issues or escalating concerns.

• Uphold practice values and

contribute positively to a collaborative team culture.

• Be proactive, solution-focused,

and adaptable to the needs of the practice.

• Undertake any other appropriate

duties delegated by Senior Management.

Person Specification

Qualifications

Essential

• Minimum GCSE English and Maths Grade C/4 (or equivalent).
• Experience using EMIS and knowledge of GP rotas.

Desirable

• Additional training or certification in medical office administration or healthcare administration

Experience

Desirable

• Previous experience in a medical receptionist role or similar administrative position (preferred).
• Excellent interpersonal and communication skills, with the ability to interact professionally with patients, staff, and visitors.
• Proficiency in using computer software for appointment scheduling, electronic medical records, and general office tasks.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks in a fast-paced environment.
• Knowledge of medical terminology, billing procedures, and privacy regulations.
• Compassionate and empathetic attitude towards patients, with a commitment to providing outstanding customer service.
• Knowledge of patient confidentiality, the Data Protection Act 2018, and GDPR.

Person Specification

Qualifications

Essential

• Minimum GCSE English and Maths Grade C/4 (or equivalent).
• Experience using EMIS and knowledge of GP rotas.

Desirable

• Additional training or certification in medical office administration or healthcare administration

Experience

Desirable

• Previous experience in a medical receptionist role or similar administrative position (preferred).
• Excellent interpersonal and communication skills, with the ability to interact professionally with patients, staff, and visitors.
• Proficiency in using computer software for appointment scheduling, electronic medical records, and general office tasks.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks in a fast-paced environment.
• Knowledge of medical terminology, billing procedures, and privacy regulations.
• Compassionate and empathetic attitude towards patients, with a commitment to providing outstanding customer service.
• Knowledge of patient confidentiality, the Data Protection Act 2018, and GDPR.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Len Valley Practice

Address

Groom Way

Lenham

Maidstone

Kent

ME17 2QF

United Kingdom

Employer's website

https://www.lenvalleypractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Len Valley Practice

Address

Groom Way

Lenham

Maidstone

Kent

ME17 2QF

United Kingdom

Employer's website

https://www.lenvalleypractice.co.uk/ (Opens in a new tab)

Job responsibilities

Job Title: Reception

Supervisor

Responsible To: Management Team

Location: Len Valley Practice

(Main and Branch Site)

Contract Type: Full-time,

Permanent

Overview

Len Valley Practice

is seeking a professional and compassionate Reception Supervisor to lead and support our busy reception team.

As Reception

Supervisor, you will be the first point of contact for patients and the

reception team, ensuring the smooth and efficient running of the surgery. The

ideal candidate will have excellent communication skills, a friendly demeanour,

and the ability to handle sensitive information with the utmost

confidentiality. You will play a key role in delivering a high-quality patient

experience while supporting and developing the reception team.

Key Responsibilities

In this role, you

will:

• Greet and assist all patients and

visitors in a friendly, courteous, and professional manner.

• Operate the practice appointment

and clinical systems (e.g. EMIS) accurately and efficiently.

• Respond to patient queries by

telephone and face-to-face, signposting appropriately.

• Support clinicians with requests

for files, messages, calls, and administrative tasks.

• Ensure reception and patient areas

are clean, safe, and welcoming.

• Coordinate reception staff duties

to ensure coverage and task completion.

• Run searches, recalls, and basic

audits as requested.

• Conduct and minute reception/admin

team meetings.

• Act as the first point of contact

for minor complaints and escalate when required

Supervisory

Responsibilities

As Reception

Supervisor, you will provide leadership and day-to-day support to the reception

team. You will:

• Assist in the recruitment,

induction, training, and development of reception staff.

• Maintain and update reception

handbooks and "how to" guides.

• Lead by example, modelling

professional behaviour and a patient-first approach.

• Monitor mandatory training

compliance and support ongoing staff development.

• Contribute to appraisals and

probationary reviews where appropriate.

• Create and manage weekly reception

rotas, approve annual leave, and arrange cover where required.

• Handle sickness absence reporting

and monitoring.

• Manage day-to-day team issues and

resolve conflicts, escalating to management where necessary.

• Deal with more complex patient

enquiries, including informal complaints, before escalation.

• Continually assess and evaluate

reception systems, recommending improvements to the Practice Manager or

Operations Manager.

Risk Management & Compliance

You will ensure

that the reception team adheres to practice policies and meets compliance

standards by:

• Supporting fire safety procedures

and emergency protocols.

• Logging and assisting in the

investigation of significant events and patient incidents.

• Providing support with CQC

compliance and documentation.

• Monitoring appointment system

usage and highlighting issues to the Operations Manager.

• Ensuring staff are trained and

confident in using telephone and online systems.

• Signposting patients appropriately

using care navigation principles.

• Overseeing and delegating QOF

target/recall areas.

Premises

Ensure both the main site and the branch surgery have reception cover

during core hours

The opening up and closing down processes are known by receptionists and

are followed

The premises are secured appropriately and the location of keys are

known

Professional

Standards

The Reception

Supervisor is expected to:

• Maintain strict confidentiality

and adhere to information governance protocols.

• Use sound judgement and initiative

when managing issues or escalating concerns.

• Uphold practice values and

contribute positively to a collaborative team culture.

• Be proactive, solution-focused,

and adaptable to the needs of the practice.

• Undertake any other appropriate

duties delegated by Senior Management.

Qualifications

Essential

• Minimum GCSE English and Maths Grade C/4 (or equivalent).
• Experience using EMIS and knowledge of GP rotas.

Desirable

• Additional training or certification in medical office administration or healthcare administration

Experience

Desirable

• Previous experience in a medical receptionist role or similar administrative position (preferred).
• Excellent interpersonal and communication skills, with the ability to interact professionally with patients, staff, and visitors.
• Proficiency in using computer software for appointment scheduling, electronic medical records, and general office tasks.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks in a fast-paced environment.
• Knowledge of medical terminology, billing procedures, and privacy regulations.
• Compassionate and empathetic attitude towards patients, with a commitment to providing outstanding customer service.
• Knowledge of patient confidentiality, the Data Protection Act 2018, and GDPR.