Patient Appliances Office Manager

Patient Appliances at Aintree Hospital is a busy department supporting orthotics provision to inpatients, outpatients and varied clinics. The admin team work collaboratively with Orthotists, wider clinical teams and our current orthotics provider, Peacocks Medical Group, to deliver high quality care to all service users.

This B4 role involves responsibility for daily management of the team and department including sickness monitoring and annual leave planning. You will lead on collating information to support review of performance and waiting lists, escalating issues to management and PMG reps. You will be the initial point of contact for clinical colleagues, suppliers, patients and carers and will provide management of patient concerns. A key role is ensuring the accuracy of invoicing and raising any issues as appropriate.

You will also support the day to day running of the department. This will comprise various tasks including, but not exclusively, reception duties, answering phones, booking appointments, sending out goods and general office based admin work.

The ideal candidate will be someone who can work as part of an experienced team, using initiative to plan own workload and support the team as required. You will ensure high standards of communication with patients, visitors and colleagues. You will be supported in your role by the Therapy Lead and the wider Therapies Admin team and work collaboratively with the Orthotics team at Broadgreen.

Main duties of the job

Manage waiting list/appointing patients and adjusting clinic times as necessary, with minimal direction, following department protocol

Receive telephone and personal enquires on behalf of consultants, other staff, other hospitals, management, suppliers and patients. Exercise independent judgement and initiative based on acquired knowledge when problems arise.

To develop close working relationships with managers/ multidisciplinary teams, to co-ordinate staff to ensure the effective ordering and control of all stock and non-stock items required by the directorate

To check for any discrepancies or anomalies on goods received and to either resolve these matters with accounts payable department or refer them to the Unit Manager/Directorate Manager for further action

Perform risk assessment for the unit and make recommendations to the Unit Manager/ Directorate manager

Deal with patient complaints positively and sympathetically ensuring that they are referred to the appropriate hospital department without delay. In addition, where clinical staff are required to respond to complaints, ensure that the necessary information is pulled together without delay in order to facilitate an early reply

Collect data for use in audit and performance monitoring and present to management team

Keep an accurate record of staff annual Leave, duty rotas, sickness and absence.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

per annum

Contract

Permanent

Working pattern

Full-time,

Flexible working

Reference number

287-AMED-377-26

Job locations

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Job responsibilities

Please see attached job description and person specification for further details and requirements of this role.

Job responsibilities

Please see attached job description and person specification for further details and requirements of this role.

Person Specification

Other

Essential

• Ability to establish and maintain professional relationships internally and externally

Skills

Essential

• Ability to exercise initiative to actively seek solutions to customer/patient queries using all internal and external resources available
• Work processing skills/audio typing skills
• Ability to communicate in a professional manner to all
• Ability to work as part of a team
• Self motivated and able to work without supervision
• Excellent organisational skills and ability to manage time effectively. Ability to organise own work and to demonstrate initiative required to ensure all tasks are completed
• Demonstrable IT skills/ability to accurately maintain computerised and manual filing/documentation systems

Knowledge

Essential

• Knowledge and experience of medical terminology
• Knowledge of Excel and creating and storing information on databases

Desirable

• Knowledge of hospital IT systems
• An understanding of resource management

Experience

Essential

• Demonstrable recent experience in NHS Administration

Desirable

• Experience of working in a supervisory position
• Experience of working in a Customer/Patient focused environment

Qualifications

Essential

• RSA 3 or equivalent 60-70wpm or relevant NVQ 3 or equivalent

Desirable

• GCSE Maths or equivalent

Person Specification

Other

Essential

• Ability to establish and maintain professional relationships internally and externally

Skills

Essential

• Ability to exercise initiative to actively seek solutions to customer/patient queries using all internal and external resources available
• Work processing skills/audio typing skills
• Ability to communicate in a professional manner to all
• Ability to work as part of a team
• Self motivated and able to work without supervision
• Excellent organisational skills and ability to manage time effectively. Ability to organise own work and to demonstrate initiative required to ensure all tasks are completed
• Demonstrable IT skills/ability to accurately maintain computerised and manual filing/documentation systems

Knowledge

Essential

• Knowledge and experience of medical terminology
• Knowledge of Excel and creating and storing information on databases

Desirable

• Knowledge of hospital IT systems
• An understanding of resource management

Experience

Essential

• Demonstrable recent experience in NHS Administration

Desirable

• Experience of working in a supervisory position
• Experience of working in a Customer/Patient focused environment

Qualifications

Essential

• RSA 3 or equivalent 60-70wpm or relevant NVQ 3 or equivalent

Desirable

• GCSE Maths or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job responsibilities

Please see attached job description and person specification for further details and requirements of this role.

Other

Essential

• Ability to establish and maintain professional relationships internally and externally

Skills

Essential

• Ability to exercise initiative to actively seek solutions to customer/patient queries using all internal and external resources available
• Work processing skills/audio typing skills
• Ability to communicate in a professional manner to all
• Ability to work as part of a team
• Self motivated and able to work without supervision
• Excellent organisational skills and ability to manage time effectively. Ability to organise own work and to demonstrate initiative required to ensure all tasks are completed
• Demonstrable IT skills/ability to accurately maintain computerised and manual filing/documentation systems

Knowledge

Essential

• Knowledge and experience of medical terminology
• Knowledge of Excel and creating and storing information on databases

Desirable

• Knowledge of hospital IT systems
• An understanding of resource management

Experience

Essential

• Demonstrable recent experience in NHS Administration

Desirable

• Experience of working in a supervisory position
• Experience of working in a Customer/Patient focused environment

Qualifications

Essential

• RSA 3 or equivalent 60-70wpm or relevant NVQ 3 or equivalent

Desirable

• GCSE Maths or equivalent