Administrator

Internal applicants only LWSW employees only

This post is available to LWSW employees only. Please do not share these details outside of the organisation.

37.5 hours per week.

An exciting opportunity has arisen for a full time administrator within Livewell's Adult Social Care CHC hub.

We are looking for an enthusiastic and experienced administrator who is confident using multiple IT systems. The post requires excellent

communication and organisation skills, good time management and the ability to

prioritise own workload, working under your own initiative and as part of the wider ASC team.

In return you will be part of a

highly supportive and friendly team who endeavour to deliver the best outcomes

for the people of Plymouth.

This role may not be eligible

for sponsorship under the Skilled Worker route, please refer to the Direct Gov

website for more information with regards to eligibility.

Main duties of the job

To ensure the delivery

of an effective and competent level of administrative support and consistently

deliver a client focussed service which promotes good customer service and

effective working relationships.

To be

responsible for providing daily administrative support in the allocated service

area ensuring business priorities are met for example: maintaining records, minute

taking, data inputting and reception duties.

Typing of

confidential reports/letters; which may be supplied via hard copy and/or

dictation, (which may contain distressing information) as requested to meet

service needs.

Working

proactively to support team. Ability to work on own and proactively as part of

a team.

To act as an

initial point of contact for both internal and external enquiries from health

professionals from a range of organisations.

To provide the

day to day supervision and line management of junior staff where appropriate.

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.

All Livewell staff are expected to be able and willing to work across a 7 day service.

About us

Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

pa, pro-rata

Contract

Permanent

Working pattern

Full-time,

Part-time,

Job share,

Flexible working

Reference number

B9832-2026-AC-1980

Job locations

Crownhill Court,

Tailyour Road

Plymouth

Devon

PL6 5DH

United Kingdom

Job responsibilities

Promote the

image of the organisation and services by ensuring that all information and

communication is up to date and suitably presented.

Support the

management team to ensure that internal and external communication systems are

in place.

Ensure that all

complaints, compliments, concerns, comments and suggestions are appropriately

recorded, and where possible resolved within level of role or escalated

appropriately, supporting junior staff where necessary.

Respond

to telephone, email and written queries on behalf of the service area including

call handling where appropriate as

agreed with line manager.

Arrange

appointments, meetings and events on behalf of the service, making bookings

where necessary and ensuring all equipment and documentation is available, in

conjunction with the manager where required.

To produce

informal and formal minutes as an accurate record of meetings, transcribing and

distributing as directed.

Maintain

accurate and timely electronic and hard copy information e.g. training logs using

organisational systems as directed (ensuring ease of access/retrieval as

appropriate) and in line with policies.

Supporting

operational staff to access management information; electronic and hard copy.

Collect and collate

data to enable managers to monitor budgets and performance in relation to

business support function with support of line manager.

Collect,

collate and prepare information for service area

users with support of line manager.

Maximise

the use of electronic systems to enable effective management of the service

area such as Microsoft Office and patient record systems.

Be

compliant with the Data Protection and record management policies and

procedures with particular reference to confidentiality and safeguarding

issues.

Be

proactive and contribute ideas for improvement in the way the service is

delivered.

Able

to work on own initiative, prioritising work within defined policies and

procedures to set timescales.

Ensure

that all office support services e.g. post, fax, filing, photo copying, are

delivered in a timely manner.

Job responsibilities

Promote the

image of the organisation and services by ensuring that all information and

communication is up to date and suitably presented.

Support the

management team to ensure that internal and external communication systems are

in place.

Ensure that all

complaints, compliments, concerns, comments and suggestions are appropriately

recorded, and where possible resolved within level of role or escalated

appropriately, supporting junior staff where necessary.

Respond

to telephone, email and written queries on behalf of the service area including

call handling where appropriate as

agreed with line manager.

Arrange

appointments, meetings and events on behalf of the service, making bookings

where necessary and ensuring all equipment and documentation is available, in

conjunction with the manager where required.

To produce

informal and formal minutes as an accurate record of meetings, transcribing and

distributing as directed.

Maintain

accurate and timely electronic and hard copy information e.g. training logs using

organisational systems as directed (ensuring ease of access/retrieval as

appropriate) and in line with policies.

Supporting

operational staff to access management information; electronic and hard copy.

Collect and collate

data to enable managers to monitor budgets and performance in relation to

business support function with support of line manager.

Collect,

collate and prepare information for service area

users with support of line manager.

Maximise

the use of electronic systems to enable effective management of the service

area such as Microsoft Office and patient record systems.

Be

compliant with the Data Protection and record management policies and

procedures with particular reference to confidentiality and safeguarding

issues.

Be

proactive and contribute ideas for improvement in the way the service is

delivered.

Able

to work on own initiative, prioritising work within defined policies and

procedures to set timescales.

Ensure

that all office support services e.g. post, fax, filing, photo copying, are

delivered in a timely manner.

Person Specification

Qualifications

Essential

• Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge.

Desirable

• NVQ 3 in Business Administration or equivalent
• ECDL / RSA or equivalent qualification

Experience

Essential

• Substantial experience of working in an administrative environment using computerised data systems.
• Experience of supervising other staff members

Desirable

• Experience of working in a health or social care office environment.

Knowledge

Essential

• Working knowledge of Microsoft Office including Word and Excel.
• Understanding of confidentiality & data protection legislation.
• Able to build effective working relationships with customers and colleagues/staff.

Desirable

• Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
• Ability to use Business applications
• Knowledge of patient record systems i.e Eclipse, Systmone
• Knowledge of Continuing Healthcare

Skills

Essential

• Good writing, typing, data entry and telephone skills ensuring accuracy.
• Ability to communicate verbally and in writing to a good level (face to face and over the telephone).
• Ability to prioritise own workload.
• Ability to work effectively as part of a team.
• Ability to use initiative organising own workload to set deadlines within the scope of role.
• Organised, efficient and accurate.
• Flexible and adaptable willing to learn new skills.
• Able to analyse problems and initiate appropriate solutions effectively.
• Able to apply tact and sensitivity to establish trust and support.

Person Specification

Qualifications

Essential

• Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge.

Desirable

• NVQ 3 in Business Administration or equivalent
• ECDL / RSA or equivalent qualification

Experience

Essential

• Substantial experience of working in an administrative environment using computerised data systems.
• Experience of supervising other staff members

Desirable

• Experience of working in a health or social care office environment.

Knowledge

Essential

• Working knowledge of Microsoft Office including Word and Excel.
• Understanding of confidentiality & data protection legislation.
• Able to build effective working relationships with customers and colleagues/staff.

Desirable

• Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
• Ability to use Business applications
• Knowledge of patient record systems i.e Eclipse, Systmone
• Knowledge of Continuing Healthcare

Skills

Essential

• Good writing, typing, data entry and telephone skills ensuring accuracy.
• Ability to communicate verbally and in writing to a good level (face to face and over the telephone).
• Ability to prioritise own workload.
• Ability to work effectively as part of a team.
• Ability to use initiative organising own workload to set deadlines within the scope of role.
• Organised, efficient and accurate.
• Flexible and adaptable willing to learn new skills.
• Able to analyse problems and initiate appropriate solutions effectively.
• Able to apply tact and sensitivity to establish trust and support.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

Crownhill Court,

Tailyour Road

Plymouth

Devon

PL6 5DH

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Employer details

Employer name

Livewell Southwest

Address

Crownhill Court,

Tailyour Road

Plymouth

Devon

PL6 5DH

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job responsibilities

Promote the

image of the organisation and services by ensuring that all information and

communication is up to date and suitably presented.

Support the

management team to ensure that internal and external communication systems are

in place.

Ensure that all

complaints, compliments, concerns, comments and suggestions are appropriately

recorded, and where possible resolved within level of role or escalated

appropriately, supporting junior staff where necessary.

Respond

to telephone, email and written queries on behalf of the service area including

call handling where appropriate as

agreed with line manager.

Arrange

appointments, meetings and events on behalf of the service, making bookings

where necessary and ensuring all equipment and documentation is available, in

conjunction with the manager where required.

To produce

informal and formal minutes as an accurate record of meetings, transcribing and

distributing as directed.

Maintain

accurate and timely electronic and hard copy information e.g. training logs using

organisational systems as directed (ensuring ease of access/retrieval as

appropriate) and in line with policies.

Supporting

operational staff to access management information; electronic and hard copy.

Collect and collate

data to enable managers to monitor budgets and performance in relation to

business support function with support of line manager.

Collect,

collate and prepare information for service area

users with support of line manager.

Maximise

the use of electronic systems to enable effective management of the service

area such as Microsoft Office and patient record systems.

Be

compliant with the Data Protection and record management policies and

procedures with particular reference to confidentiality and safeguarding

issues.

Be

proactive and contribute ideas for improvement in the way the service is

delivered.

Able

to work on own initiative, prioritising work within defined policies and

procedures to set timescales.

Ensure

that all office support services e.g. post, fax, filing, photo copying, are

delivered in a timely manner.

Qualifications

Essential

• Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge.

Desirable

• NVQ 3 in Business Administration or equivalent
• ECDL / RSA or equivalent qualification

Experience

Essential

• Substantial experience of working in an administrative environment using computerised data systems.
• Experience of supervising other staff members

Desirable

• Experience of working in a health or social care office environment.

Knowledge

Essential

• Working knowledge of Microsoft Office including Word and Excel.
• Understanding of confidentiality & data protection legislation.
• Able to build effective working relationships with customers and colleagues/staff.

Desirable

• Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
• Ability to use Business applications
• Knowledge of patient record systems i.e Eclipse, Systmone
• Knowledge of Continuing Healthcare

Skills

Essential

• Good writing, typing, data entry and telephone skills ensuring accuracy.
• Ability to communicate verbally and in writing to a good level (face to face and over the telephone).
• Ability to prioritise own workload.
• Ability to work effectively as part of a team.
• Ability to use initiative organising own workload to set deadlines within the scope of role.
• Organised, efficient and accurate.
• Flexible and adaptable willing to learn new skills.
• Able to analyse problems and initiate appropriate solutions effectively.
• Able to apply tact and sensitivity to establish trust and support.