Service Improvement and Support Team Lead

MFT Employee Health and Wellbeing (EHW) Service provides specialist advice and support regarding employee health issues to MFT employees and managers as well as to a variety of external clients.

The EHW Service is a multidisciplinary team who are based across various locations comprising of OH Advisers, Clinic Nurses, Psychological Support Therapists and OH Physiotherapists. Working with the Service Support team our main priority is to create a dynamic approach to maximise employee health, wellbeing and productivity

To support the EHW Service, we are currently recruiting a Service Improvement and Support Team Lead to join our team. You will be fully integrated within the service, working with EHW colleagues at a variety of locations across the MFT sites including, Wythenshawe, Oxford Road, Withington and Trafford and North Manchester General.

Main duties of the job

As a key member of the EHW multidisciplinary team you will be responsible for the administration, co-ordination and effective delivery of the Case Management Process, reception and general administration within the EHW Service along with providing a professional administration service to managers, HR colleagues and external clients. You will ideally have experience of working in an occupational health or GP practice environment within both the NHS and private sector. You must be IT literate and able to learn systems and processes.

You will support the Service Support Team Manager in providing leadership and guidance of the Service Support Team, as well as focusing on service improvement across the department.

As a key member of the team, this role provides a unique and exciting opportunity to assist in developing the administration service that is dynamic and customer focused, as well as driving positive change across the whole service. In return we will support your development and provide you with an opportunity to maximize your skills and experience.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you're part of something bigger from day one.

Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

Per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

349-COR-8323740-RL3

Job locations

Cobbett House

Oxford Road

Manchester

M13 9WL

United Kingdom

Job responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Documents to download heading.

Explore Inside MFT Your Candidate Place

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Documents to download heading and once opened, you can either scan QR code or click on the link provided.

Closing vacancy listings early

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS: Includes the above, plus any additional information held by local police thats considered relevant to the role.

Enhanced with Barred Lists: Includes all of the above, plus checks against the childrens and/or adults barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december

DBS Update Service

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Job responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Documents to download heading.

Explore Inside MFT Your Candidate Place

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Documents to download heading and once opened, you can either scan QR code or click on the link provided.

Closing vacancy listings early

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS: Includes the above, plus any additional information held by local police thats considered relevant to the role.

Enhanced with Barred Lists: Includes all of the above, plus checks against the childrens and/or adults barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december

DBS Update Service

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Person Specification

Qualifications

Essential

• Foundation degree in relevant discipline, or equivalent experience

Desirable

• Higher qualification in healthcare or public health
• Project Management
• Essential IT skills or equivalent

Knowledge

Essential

• Good general IT skills
• Knowledge of a range of clerical procedures
• Interest and commitment to promoting employee wellbeing
• Knowledge of equality issues

Desirable

• Knowledge of Staff Health and Wellbeing Initiatives
• Understanding of data protection and medical confidentiality
• Knowledge of NHS and EHW policies and procedures

Training and Experience

Essential

• Experience of supporting service improvement projects
• Business administrative experience
• Use of Microsoft packages including Word, Excel and Teams
• Strong customer service experience
• Experience of working with internal and external partners
• Experience of managing resources
• Experience of taking responsibility for own workload
• Experience of working to deadlines
• Problem solving abilities
• Customer service experience

Desirable

• Experience of working in an NHS environment
• Completed Mental Health First Aider training

Skills and Abilities

Essential

• Well organised with the ability to work to a high standard and meet deadlines in a busy office environment
• Ability to plan workload whilst maintaining attention to detail whilst taking account of changing priorities.
• Ability to anticipate issues, problem solve and make sound judgements on confidential/sensitive matters.
• Ability to work as a member of a team, with an understanding of what behaviours contribute to effective teamwork.
• Excellent oral and written communication skills and a positive, helpful telephone manner
• Strong understanding of diary management and setting up administrative systems.
• Excellent organisational skills
• Flexible approach to working hours, especially during busy periods to cover holidays and unplanned absence.
• Ability to liaise with all internal and external customers.
• Keen to improve and develop processes and services.
• Ability to focus on customer need and balance against demands of service provision.
• Well organised with the ability to work to a high standard and meet deadlines in a busy office environment. Ability to plan workload whilst maintaining attention to detail whilst taking account of changing priorities. Ability to anticipate issues, problem solve and make sound judgements on confidential/sensitive matters. Ability to work as a member of a team, with an understanding of what behaviors contribute to effective teamwork. Excellent oral and written communication skills and a positive, helpful telephone manner Strong understanding of diary management and setting up administrative systems. Excellent organisational skills Flexible approach to working hours, especially during busy periods to cover holidays and unplanned absence. Ability to liaise with all internal and external customers. Keen to improve and develop processes and services. Ability to focus on customer need and balance against demands of service provision. Willingness to undertake training

Desirable

• Presentation skills
• Training skills
• Ability to analyse, manipulate and present information using a range of analytical, evaluation and IT skills

Person Specification

Qualifications

Essential

• Foundation degree in relevant discipline, or equivalent experience

Desirable

• Higher qualification in healthcare or public health
• Project Management
• Essential IT skills or equivalent

Knowledge

Essential

• Good general IT skills
• Knowledge of a range of clerical procedures
• Interest and commitment to promoting employee wellbeing
• Knowledge of equality issues

Desirable

• Knowledge of Staff Health and Wellbeing Initiatives
• Understanding of data protection and medical confidentiality
• Knowledge of NHS and EHW policies and procedures

Training and Experience

Essential

• Experience of supporting service improvement projects
• Business administrative experience
• Use of Microsoft packages including Word, Excel and Teams
• Strong customer service experience
• Experience of working with internal and external partners
• Experience of managing resources
• Experience of taking responsibility for own workload
• Experience of working to deadlines
• Problem solving abilities
• Customer service experience

Desirable

• Experience of working in an NHS environment
• Completed Mental Health First Aider training

Skills and Abilities

Essential

• Well organised with the ability to work to a high standard and meet deadlines in a busy office environment
• Ability to plan workload whilst maintaining attention to detail whilst taking account of changing priorities.
• Ability to anticipate issues, problem solve and make sound judgements on confidential/sensitive matters.
• Ability to work as a member of a team, with an understanding of what behaviours contribute to effective teamwork.
• Excellent oral and written communication skills and a positive, helpful telephone manner
• Strong understanding of diary management and setting up administrative systems.
• Excellent organisational skills
• Flexible approach to working hours, especially during busy periods to cover holidays and unplanned absence.
• Ability to liaise with all internal and external customers.
• Keen to improve and develop processes and services.
• Ability to focus on customer need and balance against demands of service provision.
• Well organised with the ability to work to a high standard and meet deadlines in a busy office environment. Ability to plan workload whilst maintaining attention to detail whilst taking account of changing priorities. Ability to anticipate issues, problem solve and make sound judgements on confidential/sensitive matters. Ability to work as a member of a team, with an understanding of what behaviors contribute to effective teamwork. Excellent oral and written communication skills and a positive, helpful telephone manner Strong understanding of diary management and setting up administrative systems. Excellent organisational skills Flexible approach to working hours, especially during busy periods to cover holidays and unplanned absence. Ability to liaise with all internal and external customers. Keen to improve and develop processes and services. Ability to focus on customer need and balance against demands of service provision. Willingness to undertake training

Desirable

• Presentation skills
• Training skills
• Ability to analyse, manipulate and present information using a range of analytical, evaluation and IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Cobbett House

Oxford Road

Manchester

M13 9WL

United Kingdom

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Cobbett House

Oxford Road

Manchester

M13 9WL

United Kingdom

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Job responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Documents to download heading.

Explore Inside MFT Your Candidate Place

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Documents to download heading and once opened, you can either scan QR code or click on the link provided.

Closing vacancy listings early

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS: Includes the above, plus any additional information held by local police thats considered relevant to the role.

Enhanced with Barred Lists: Includes all of the above, plus checks against the childrens and/or adults barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december

DBS Update Service

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Qualifications

Essential

• Foundation degree in relevant discipline, or equivalent experience

Desirable

• Higher qualification in healthcare or public health
• Project Management
• Essential IT skills or equivalent

Knowledge

Essential

• Good general IT skills
• Knowledge of a range of clerical procedures
• Interest and commitment to promoting employee wellbeing
• Knowledge of equality issues

Desirable

• Knowledge of Staff Health and Wellbeing Initiatives
• Understanding of data protection and medical confidentiality
• Knowledge of NHS and EHW policies and procedures

Training and Experience

Essential

• Experience of supporting service improvement projects
• Business administrative experience
• Use of Microsoft packages including Word, Excel and Teams
• Strong customer service experience
• Experience of working with internal and external partners
• Experience of managing resources
• Experience of taking responsibility for own workload
• Experience of working to deadlines
• Problem solving abilities
• Customer service experience

Desirable

• Experience of working in an NHS environment
• Completed Mental Health First Aider training

Skills and Abilities

Essential

• Well organised with the ability to work to a high standard and meet deadlines in a busy office environment
• Ability to plan workload whilst maintaining attention to detail whilst taking account of changing priorities.
• Ability to anticipate issues, problem solve and make sound judgements on confidential/sensitive matters.
• Ability to work as a member of a team, with an understanding of what behaviours contribute to effective teamwork.
• Excellent oral and written communication skills and a positive, helpful telephone manner
• Strong understanding of diary management and setting up administrative systems.
• Excellent organisational skills
• Flexible approach to working hours, especially during busy periods to cover holidays and unplanned absence.
• Ability to liaise with all internal and external customers.
• Keen to improve and develop processes and services.
• Ability to focus on customer need and balance against demands of service provision.
• Well organised with the ability to work to a high standard and meet deadlines in a busy office environment. Ability to plan workload whilst maintaining attention to detail whilst taking account of changing priorities. Ability to anticipate issues, problem solve and make sound judgements on confidential/sensitive matters. Ability to work as a member of a team, with an understanding of what behaviors contribute to effective teamwork. Excellent oral and written communication skills and a positive, helpful telephone manner Strong understanding of diary management and setting up administrative systems. Excellent organisational skills Flexible approach to working hours, especially during busy periods to cover holidays and unplanned absence. Ability to liaise with all internal and external customers. Keen to improve and develop processes and services. Ability to focus on customer need and balance against demands of service provision. Willingness to undertake training

Desirable

• Presentation skills
• Training skills
• Ability to analyse, manipulate and present information using a range of analytical, evaluation and IT skills