Director of Nursing Patient Experience and Engagement

This is an exciting opportunity for an experienced senior leader to provide strategic leadership across patient experience, quality improvement, accreditation, and transformation programmes. The postholder will lead delivery of key national and organisational priorities, including patient feedback and engagement, National Patient Surveys, Friends and Family Test (FFT) requirements, clinical accreditation support, and service improvement initiatives. Working closely with clinical and operational teams, the successful candidate will drive improvements in patient experience and support the delivery of high-quality, patient-centred care across the Trust.

Main duties of the job

Main Duties of the Job

Provide strategic leadership for patient experience, engagement, and service improvement programmes across the Trust.

Lead the delivery and oversight of national patient experience requirements, including the Friends and Family Test (FFT), National Patient Surveys, and National Oversight Framework standards.

Support clinical and operational teams to embed patient feedback into quality improvement, service redesign, and transformation initiatives.

Lead and coordinate clinical accreditation and assurance activities, ensuring compliance with relevant standards and frameworks.

Drive the delivery of transformation and Value for Patient programmes, including digital initiatives that improve patient experience and service delivery.

Analyse and interpret patient experience data, identifying themes, risks, and opportunities for improvement, and provide reports to senior leadership groups.

Develop and maintain effective relationships with clinical, operational, corporate, and external stakeholders to support delivery of organisational priorities.

Provide expert advice and guidance on patient experience, engagement, quality improvement, and service transformation.

Lead, motivate, and support staff to deliver high-quality outcomes and continuous improvement.

Ensure the Trust meets statutory, regulatory, and commissioner requirements relating to patient experience and engagement.

About us

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe. We are an ambitious organisation, serving over 1 million patients and users annually through our 10 hospitals and extensive community services. With a workforce of 30,000 plus, we are a driving force for innovation, clinical excellence, and system leadership across Greater Manchester.As a senior leader at MFT, you will shape strategy and transformation at scale, working alongside a diverse, high-performing executive team. Our £3bn plus turnover and leading-edge digital infrastructure, including the Hive EPR, enable us to deliver integrated, patient-centred care and drive continuous improvement.

We are committed to fostering an inclusive, values-led culture where your expertise, vision, and leadership will directly influence organisational direction and population health outcomes. You will have the opportunity to lead complex change, champion research and innovation, and develop future talent in a supportive, collaborative environment.Join us to make a lasting impact--on our Trust, our communities, and the future of healthcare.

Details

Date posted

12 October 2026

Pay scheme

Agenda for change

Band

Band 9

Salary

£112,782 to £129,783 a year

per annum (pro rata)

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

349-COR-8344761-RL3

Job locations

Trust HQ

Oxford Road

Manchester

M13 9WL

United Kingdom

Job responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.

Explore Inside MFT Your Candidate Place

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Supporting Documents section and once opened, you can where either scan QR code or click on the link provided.

Closing vacancy listings early

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Job responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.

Explore Inside MFT Your Candidate Place

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Supporting Documents section and once opened, you can where either scan QR code or click on the link provided.

Closing vacancy listings early

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Person Specification

Qualifications

Essential

• NMC/HCPC Registration
• Post registration management qualification
• MSc in Health-Related Subject

Desirable

• Doctorate in health related subject

Knowledge

Essential

• Comprehensive understanding of integrated health social care models
• Demonstrates breadth and depth of understanding of current NHS policy and ability to interpret and implement practice
• Extensive senior nursing and managerial experience within a large acute Trust

Experience

Essential

• Extensive experience in workforce planning and modelling
• Experience of transformational change management
• Experience in managing large scale change
• Experienced in securing funding to support organisational initiatives
• Experience in developing clinical teams
• Experience of working with national programmes and initiatives
• Evidence of managing conflict and deploying successful conflict resolution strategies

Skills

Essential

• Ability to work under pressure
• Ability to work unsupervised and manage deadlines
• Ability to manage different project simultaneously
• Ability to work with different disciplines across the health, education and social care settings

Person Specification

Qualifications

Essential

• NMC/HCPC Registration
• Post registration management qualification
• MSc in Health-Related Subject

Desirable

• Doctorate in health related subject

Knowledge

Essential

• Comprehensive understanding of integrated health social care models
• Demonstrates breadth and depth of understanding of current NHS policy and ability to interpret and implement practice
• Extensive senior nursing and managerial experience within a large acute Trust

Experience

Essential

• Extensive experience in workforce planning and modelling
• Experience of transformational change management
• Experience in managing large scale change
• Experienced in securing funding to support organisational initiatives
• Experience in developing clinical teams
• Experience of working with national programmes and initiatives
• Evidence of managing conflict and deploying successful conflict resolution strategies

Skills

Essential

• Ability to work under pressure
• Ability to work unsupervised and manage deadlines
• Ability to manage different project simultaneously
• Ability to work with different disciplines across the health, education and social care settings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Trust HQ

Oxford Road

Manchester

M13 9WL

United Kingdom

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Trust HQ

Oxford Road

Manchester

M13 9WL

United Kingdom

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Job responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.

Explore Inside MFT Your Candidate Place

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Supporting Documents section and once opened, you can where either scan QR code or click on the link provided.

Closing vacancy listings early

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Qualifications

Essential

• NMC/HCPC Registration
• Post registration management qualification
• MSc in Health-Related Subject

Desirable

• Doctorate in health related subject

Knowledge

Essential

• Comprehensive understanding of integrated health social care models
• Demonstrates breadth and depth of understanding of current NHS policy and ability to interpret and implement practice
• Extensive senior nursing and managerial experience within a large acute Trust

Experience

Essential

• Extensive experience in workforce planning and modelling
• Experience of transformational change management
• Experience in managing large scale change
• Experienced in securing funding to support organisational initiatives
• Experience in developing clinical teams
• Experience of working with national programmes and initiatives
• Evidence of managing conflict and deploying successful conflict resolution strategies

Skills

Essential

• Ability to work under pressure
• Ability to work unsupervised and manage deadlines
• Ability to manage different project simultaneously
• Ability to work with different disciplines across the health, education and social care settings