Patient Pathway Assistant

This is an exciting opportunity to join Basildon Hospital as a Patient Pathway Assistant in the general Surgery and Breast team.

You will be responsible for a range of administrative duties, including answering phones, handling files, and supporting the patient pathway co-ordinators and management team. You will also interact with residents and visitors, contributing to a positive and vibrant environment.

Main duties of the job

• To assist and support the department in the administration of the inpatient and day case booking process, in order to provide an efficient booking service to meet the needs of the Trust.
• Duties will include: maintaining waiting lists, booking TCI dates and out-patient appointments, cancelling and re-booking appointments/ admissions and general administrative /clerical duties. Managing schedules for your consultants and cancelling/requesting clinics as and when needed.
• Dealing directly with members of the public as well as NHS staff.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Details

Date posted

09 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 a year

Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

390-NR-SUR-BA-8938

Job locations

Basildon Hospital

Nethermayne

Basildon

SS16 5NL

United Kingdom

Job responsibilities

• To assist and support the department in the administration of the inpatient and day case booking process, in order to provide an efficient booking service to meet the needs of the Trust.
• Duties will include: maintaining waiting lists, booking TCI dates and out-patient appointments, cancelling and re-booking appointments/ admissions and general administrative /clerical duties. Managing schedules for your consultants and cancelling/requesting clinics as and when needed.
• Dealing directly with members of the public as well as NHS staff.

The post involves inputting data into a computer with speed and accuracy, requiring a high level of concentration due to frequent interruptions.

• Work within a specific clinical area to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
• Provide administrative support to all clinical staff within the clinical area including; Consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. this will include cancellation and reinstating of clinics in line with planned and unplanned leave.
• Support the clinical team, Operational Managers and other Divisional Managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral To Treatment

Job responsibilities

• To assist and support the department in the administration of the inpatient and day case booking process, in order to provide an efficient booking service to meet the needs of the Trust.
• Duties will include: maintaining waiting lists, booking TCI dates and out-patient appointments, cancelling and re-booking appointments/ admissions and general administrative /clerical duties. Managing schedules for your consultants and cancelling/requesting clinics as and when needed.
• Dealing directly with members of the public as well as NHS staff.

The post involves inputting data into a computer with speed and accuracy, requiring a high level of concentration due to frequent interruptions.

• Work within a specific clinical area to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
• Provide administrative support to all clinical staff within the clinical area including; Consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. this will include cancellation and reinstating of clinics in line with planned and unplanned leave.
• Support the clinical team, Operational Managers and other Divisional Managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral To Treatment

Person Specification

Experience

Essential

• At least 12 months administration experience in the NHS
• Good General IT Skills
• Evidence excellent interpersonal skills

Desirable

• Dit3 use/understanding
• Intermediate Level of Office 365

Knowledge

Essential

• Working with NHS 18 week / 2ww targets

Desirable

• Understanding of NHS 18 week/2ww targets

Person Specification

Experience

Essential

• At least 12 months administration experience in the NHS
• Good General IT Skills
• Evidence excellent interpersonal skills

Desirable

• Dit3 use/understanding
• Intermediate Level of Office 365

Knowledge

Essential

• Working with NHS 18 week / 2ww targets

Desirable

• Understanding of NHS 18 week/2ww targets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon Hospital

Nethermayne

Basildon

SS16 5NL

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon Hospital

Nethermayne

Basildon

SS16 5NL

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Job responsibilities

• To assist and support the department in the administration of the inpatient and day case booking process, in order to provide an efficient booking service to meet the needs of the Trust.
• Duties will include: maintaining waiting lists, booking TCI dates and out-patient appointments, cancelling and re-booking appointments/ admissions and general administrative /clerical duties. Managing schedules for your consultants and cancelling/requesting clinics as and when needed.
• Dealing directly with members of the public as well as NHS staff.

The post involves inputting data into a computer with speed and accuracy, requiring a high level of concentration due to frequent interruptions.

• Work within a specific clinical area to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
• Provide administrative support to all clinical staff within the clinical area including; Consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. this will include cancellation and reinstating of clinics in line with planned and unplanned leave.
• Support the clinical team, Operational Managers and other Divisional Managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral To Treatment

Experience

Essential

• At least 12 months administration experience in the NHS
• Good General IT Skills
• Evidence excellent interpersonal skills

Desirable

• Dit3 use/understanding
• Intermediate Level of Office 365

Knowledge

Essential

• Working with NHS 18 week / 2ww targets

Desirable

• Understanding of NHS 18 week/2ww targets