Administrator - Leighton Road Surgery

Ready to make an

impact? Why not consider joining us as an Administration Assistant within the Bedford

Division of Modality Partnership.

We

have an exciting opportunity for a motivated individual to provide a flexible,

comprehensive administrative service supporting service delivery across the

division. If you enjoy variety, working collaboratively, and delivering

Apply now and join a team that values Commitment, Accountability, Respect and

Excellence (CARE).

This role is suited to individuals with a passion for

working in an agile manner, delivering a high-quality administration service

while supporting both clinical and non-clinical colleagues. You will play a key

role in supporting the smooth running of services, contributing to meaningful

improvements in primary care and patient outcomes.

As an employee with us,

you can benefit from:

Enrolment in the NHS pension scheme

Minimum 27 days annual leave plus 8 bank holidays (pro rata)

Employee discounts and benefits scheme

Employee Assistance Programme (EAP)

Education and career development pathways

Enhanced family-friendly policies

Flexible working options

Wellbeing support and initiatives

Main duties of the job

This is a varied,

non-patient-facing administration role providing essential back-office support

across the division. You will deliver an efficient administrative service,

managing workloads, processing documentation accurately within agreed

timescales, and communicating professionally with clinical and non-clinical

colleagues.

The role includes supporting meetings across Practices,

preparing and managing medical and insurance reports, tracking progress and

payments, and coordinating records and documentation. You will also support

Practices with complaints administration, patient registrations including GP2GP

workflows, and call and recall processes such as test results, long-term

condition management, childhood immunisations, and cytology.

The role requires flexibility, initiative, and commitment.

You will work resourcefully as part of a wider team to ensure tasks are

completed to a high standard in line with procedures, protocols, and service

requirements.

About us

Our Luton practices are

part of Modality Partnership, one of the UKs largest GP super-partnerships,

serving over 500,000 patients with a workforce of more than 1,800 staff. We

continuously innovate to improve patient care and staff experience, embracing

digital tools and automation to enhance how services are delivered.

In this role, you will develop key skills while helping to

improve systems, processes, and ways of working across the organisation. Youll

work in alignment with our CARE values of Commitment, Accountability, Respect

and Excellence, bringing them to life in every patient interaction and

administrative task. Youll gain a strong mix of digital, front-line, and

back-office skills, playing an active role in enhancing both patient and staff

experience.

All employees have access to our benefits scheme, NHS

pension, and clear career development pathways. We value diversity and are

line with the Equality Act 2010.

If you are looking for a rewarding role where your

commitment and compassion truly count, apply now and grow your career with

Modality Partnership.

Details

Date posted

14 October 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Bank

Working pattern

Flexible working

Reference number

E0281-26-0188

Job locations

Leighton Road Surgery

1 Leighton Road

Leighton Buzzard

Bedfordshire

B19 1BP

United Kingdom

Job responsibilities

Please refer to the

supporting documents for the full job description outlining the core

responsibilities of this role.

You will enjoy this role if you are passionate about supporting services,

processing information accurately, responding to enquiries, and developing your

IT skills using MS Word, Outlook, Excel, and other relevant systems.

If you are looking for a rewarding role with daily challenges and opportunities

to make a difference, we welcome your application to join our growing team.

Applications to this post will be considered as

they are received. Recruitment may occur prior to the closing date, once the

position is filled the advertisement will be closed and no further applications

will be considered

Pre-employment

Requirements

Vaccinations: Vaccination status will be checked to manage individual

and environmental risks. Support will be provided where required, and evidence

must be supplied for roles with mandatory requirements.

Right to work: Proof of eligibility to work in the UK is required at

interview.

References: References must be obtained prior to employment, including

one from your current or most recent employer.

Employment history: Any gaps of 6 weeks or more must be declared.

Job responsibilities

Please refer to the

supporting documents for the full job description outlining the core

responsibilities of this role.

You will enjoy this role if you are passionate about supporting services,

processing information accurately, responding to enquiries, and developing your

IT skills using MS Word, Outlook, Excel, and other relevant systems.

If you are looking for a rewarding role with daily challenges and opportunities

to make a difference, we welcome your application to join our growing team.

Applications to this post will be considered as

they are received. Recruitment may occur prior to the closing date, once the

position is filled the advertisement will be closed and no further applications

will be considered

Pre-employment

Requirements

Vaccinations: Vaccination status will be checked to manage individual

and environmental risks. Support will be provided where required, and evidence

must be supplied for roles with mandatory requirements.

Right to work: Proof of eligibility to work in the UK is required at

interview.

References: References must be obtained prior to employment, including

one from your current or most recent employer.

Employment history: Any gaps of 6 weeks or more must be declared.

Person Specification

Knowledge

Essential

• MS Word, Outlook, Excel and other relevant software packages
• Medical terminology and NHS systems desirable
• Knowledge of or experience within NHS General Practice desirable

Personal Qualities

Essential

• Professional approach to work
• Confident and courteous telephone manner
• Strong team player
• Responsive with a positive outlook

Skills

Essential

• Strong customer service orientation
• Excellent listening, communication, and interpersonal skills
• Accurate typing and word processing abilities
• Effective administrative and organisational skills
• Ability to follow policies, practices, and protocols
• Computer literate and adaptable across multiple systems

Person Specification

Knowledge

Essential

• MS Word, Outlook, Excel and other relevant software packages
• Medical terminology and NHS systems desirable
• Knowledge of or experience within NHS General Practice desirable

Personal Qualities

Essential

• Professional approach to work
• Confident and courteous telephone manner
• Strong team player
• Responsive with a positive outlook

Skills

Essential

• Strong customer service orientation
• Excellent listening, communication, and interpersonal skills
• Accurate typing and word processing abilities
• Effective administrative and organisational skills
• Ability to follow policies, practices, and protocols
• Computer literate and adaptable across multiple systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

Leighton Road Surgery

1 Leighton Road

Leighton Buzzard

Bedfordshire

B19 1BP

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Modality Partnership

Address

Leighton Road Surgery

1 Leighton Road

Leighton Buzzard

Bedfordshire

B19 1BP

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job responsibilities

Please refer to the

supporting documents for the full job description outlining the core

responsibilities of this role.

You will enjoy this role if you are passionate about supporting services,

processing information accurately, responding to enquiries, and developing your

IT skills using MS Word, Outlook, Excel, and other relevant systems.

If you are looking for a rewarding role with daily challenges and opportunities

to make a difference, we welcome your application to join our growing team.

Applications to this post will be considered as

they are received. Recruitment may occur prior to the closing date, once the

position is filled the advertisement will be closed and no further applications

will be considered

Pre-employment

Requirements

Vaccinations: Vaccination status will be checked to manage individual

and environmental risks. Support will be provided where required, and evidence

must be supplied for roles with mandatory requirements.

Right to work: Proof of eligibility to work in the UK is required at

interview.

References: References must be obtained prior to employment, including

one from your current or most recent employer.

Employment history: Any gaps of 6 weeks or more must be declared.

Knowledge

Essential

• MS Word, Outlook, Excel and other relevant software packages
• Medical terminology and NHS systems desirable
• Knowledge of or experience within NHS General Practice desirable

Personal Qualities

Essential

• Professional approach to work
• Confident and courteous telephone manner
• Strong team player
• Responsive with a positive outlook

Skills

Essential

• Strong customer service orientation
• Excellent listening, communication, and interpersonal skills
• Accurate typing and word processing abilities
• Effective administrative and organisational skills
• Ability to follow policies, practices, and protocols
• Computer literate and adaptable across multiple systems