Medical Secretary

To transcribe, from recorded dictation or handwritten notes, all discharge summaries,

clinic letters and all other correspondence generated by consultants and their teams,

i.e. detailed and complicated Reports for Courts, Tribunals, Case Conferences and

Minutes of Meetings. Some reports and letters are of a distressing nature. Signing

letters on behalf of medical staff as and when required.

To keep patient records up to date on the Trusts electronic data base. (RIO) This

forms a large part of the role and training will be given as required.

To enter correspondence and notes related to patients onto RIO and file paperwork

for meetings etc. and ensure medical notes are returned to Medical Records.

To service any meetings as required by medical staff or the Admin Manager including

distributing minutes and agendas.

To deal with telephone callers in a courteous manner, giving appropriate advice,

taking and relaying messages accurately, processing enquiries and keeping a record

of these transactions. Telephone calls may be of a sensitive nature.

To make appointments as necessary, contacting patients, carers and other agencies

as required, ensuring that all outward post is despatched as quickly as possible

To open, distribute and deal with medical staffs incoming mail. Compose response

letters as and when required.

Main duties of the job

This post is one of continual development. The job description is intended as a guide to the

principal duties and responsibilities of the post and complements individual objectives Set

in line with the departments annual business objectives. Responsibilities will be reviewed

periodically in line with service priorities and duties may change or new duties Be introduced

after consultation with the post holder.

HEALTH AND SAFETY:

The Trust attaches the greatest importance to the health and safety of its employees.

You are expected to make yourself aware of and comply with the Trusts and departmental

Health and Safety policies, a copy of which is retained in your department by your manager.

CLINICAL GOVERNANCE:

The Trust aims to provide the highest standards of care. To further this aim you are expected

to adhere to acceptable working practice as defined in Trust policies and guidelines. You also

have a personal responsibility and accountability to your team and service to keep yourself

up to date and, if you encounter unacceptable practice, to raise it or deal with it through

accepted channels.

ACCESS TO RECORDS:

AN staff who contribute to health records are expected to be familiar with, and adhere to North

East London NHS Trust Policy and procedures. You should be aware that health records will

be subject to regular audit.

About us

NELFT NHS Foundation Trust provides mental health and community services for over 4.9 million people living in the London Boroughs of Waltham Forest, Redbridge, Barking and Dagenham, Havering, and across Essex.

We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.

Details

Date posted

12 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

Contract

Fixed term

Duration

8 months

Working pattern

Full-time

Reference number

NDD-001502

Job locations

Mellmead House

Wanstead

London

E11 2DH

United Kingdom

Job responsibilities

Job overview

Mental Health Wellness Team is seeking an experienced Medical Secretary to provide smooth and efficient secretarial and administrative support function to the Consultant Psychiatrist and medical team. The successful applicant will have working experience of Medical Secretarial support in a health care setting and be able to demonstrate excellent organisational and workload management skills.

MHWT is a multi-disciplinary service, providing a range of specialist interventions within an integrated person-centred approach to people aged 18-65 resident in the Borough of Redbridge.

Main duties of the job

The successful candidates will have excellent written communication skills, have an efficient and confident approach to dealing with staff, patients, relatives and outside agencies as required, maintain accurate records and ensure compliance with Trust policies, ensuring confidentiality at all times.

The post holder will be required to undertake some general administrative duties within the service which directly support the work of the multi-disciplinary teams.

.

Detailed job description and main responsibilities

The post holder will be responsible for managing their own workload, prioritising tasks effectively, and ensuring deadlines are met. They will be expected to work independently as well as part of a team, demonstrating flexibility and a commitment to high standards. The role may involve working across multiple sites and requires excellent communication and organisational skills.

To work flexibly to provide efficient, high quality medical secretarial, administrative and support services to the Consultant Psychiatrists and their medical colleagues as required and to maintain office cover. This will include the typing of letters, emails, minutes, reports, presentations etc. To maintain and upkeep registers etc., using database/spreadsheet applications, arrange investigation appointments for patients at the request of the Consultant and where appropriate, maintain a comprehensive investigation results file and ensure all results are brought to the attention of medical staff so that appropriate action can be taken. Working experience of RiO is essential for this role. To act as first point of contact to clients, their family/carers, GP's, consultants from other disciplines, CPNs other medical/professional staff, and professionals from other services and professional backgrounds. Some clients may present as anxious, or angry. Our patients and their carers need to be treated courteously, appropriately and efficiently

Example:

Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement - Outer London (B&D, Redbridge, Havering and Waltham Forest, CEME) This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 p.a. pro rata for part time).

Working for Us Joining TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

Job responsibilities

Job overview

Mental Health Wellness Team is seeking an experienced Medical Secretary to provide smooth and efficient secretarial and administrative support function to the Consultant Psychiatrist and medical team. The successful applicant will have working experience of Medical Secretarial support in a health care setting and be able to demonstrate excellent organisational and workload management skills.

MHWT is a multi-disciplinary service, providing a range of specialist interventions within an integrated person-centred approach to people aged 18-65 resident in the Borough of Redbridge.

Main duties of the job

The successful candidates will have excellent written communication skills, have an efficient and confident approach to dealing with staff, patients, relatives and outside agencies as required, maintain accurate records and ensure compliance with Trust policies, ensuring confidentiality at all times.

The post holder will be required to undertake some general administrative duties within the service which directly support the work of the multi-disciplinary teams.

.

Detailed job description and main responsibilities

The post holder will be responsible for managing their own workload, prioritising tasks effectively, and ensuring deadlines are met. They will be expected to work independently as well as part of a team, demonstrating flexibility and a commitment to high standards. The role may involve working across multiple sites and requires excellent communication and organisational skills.

To work flexibly to provide efficient, high quality medical secretarial, administrative and support services to the Consultant Psychiatrists and their medical colleagues as required and to maintain office cover. This will include the typing of letters, emails, minutes, reports, presentations etc. To maintain and upkeep registers etc., using database/spreadsheet applications, arrange investigation appointments for patients at the request of the Consultant and where appropriate, maintain a comprehensive investigation results file and ensure all results are brought to the attention of medical staff so that appropriate action can be taken. Working experience of RiO is essential for this role. To act as first point of contact to clients, their family/carers, GP's, consultants from other disciplines, CPNs other medical/professional staff, and professionals from other services and professional backgrounds. Some clients may present as anxious, or angry. Our patients and their carers need to be treated courteously, appropriately and efficiently

Example:

Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement - Outer London (B&D, Redbridge, Havering and Waltham Forest, CEME) This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 p.a. pro rata for part time).

Working for Us Joining TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

Person Specification

Qualifications

Essential

• NVQ level 3 in business

• administration or equivalent

• relevant experience.

• GCSE or equivalent level in

• English and Maths / a good

• standard of general education

Desirable

• Computer use qualification such

• as the European

• Computer Driving Licence or

• equivalent

• Certificate in Basic Counselling

• Skills

Experience

Essential

• Experience of working in a Mental

• Health Organisation

• Experience of working in a multi

• disciplinary team

• Previous secretarial experience

• Experience of working in a

• community service, either

• voluntary or statutory

Desirable

• Advanced secretarial
• qualifications. ECDL or equivalent.

Person Specification

Qualifications

Essential

• NVQ level 3 in business

• administration or equivalent

• relevant experience.

• GCSE or equivalent level in

• English and Maths / a good

• standard of general education

Desirable

• Computer use qualification such

• as the European

• Computer Driving Licence or

• equivalent

• Certificate in Basic Counselling

• Skills

Experience

Essential

• Experience of working in a Mental

• Health Organisation

• Experience of working in a multi

• disciplinary team

• Previous secretarial experience

• Experience of working in a

• community service, either

• voluntary or statutory

Desirable

• Advanced secretarial
• qualifications. ECDL or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Mellmead House

Wanstead

London

E11 2DH

United Kingdom

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Mellmead House

Wanstead

London

E11 2DH

United Kingdom

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

Job responsibilities

Job overview

Mental Health Wellness Team is seeking an experienced Medical Secretary to provide smooth and efficient secretarial and administrative support function to the Consultant Psychiatrist and medical team. The successful applicant will have working experience of Medical Secretarial support in a health care setting and be able to demonstrate excellent organisational and workload management skills.

MHWT is a multi-disciplinary service, providing a range of specialist interventions within an integrated person-centred approach to people aged 18-65 resident in the Borough of Redbridge.

Main duties of the job

The successful candidates will have excellent written communication skills, have an efficient and confident approach to dealing with staff, patients, relatives and outside agencies as required, maintain accurate records and ensure compliance with Trust policies, ensuring confidentiality at all times.

The post holder will be required to undertake some general administrative duties within the service which directly support the work of the multi-disciplinary teams.

.

Detailed job description and main responsibilities

The post holder will be responsible for managing their own workload, prioritising tasks effectively, and ensuring deadlines are met. They will be expected to work independently as well as part of a team, demonstrating flexibility and a commitment to high standards. The role may involve working across multiple sites and requires excellent communication and organisational skills.

To work flexibly to provide efficient, high quality medical secretarial, administrative and support services to the Consultant Psychiatrists and their medical colleagues as required and to maintain office cover. This will include the typing of letters, emails, minutes, reports, presentations etc. To maintain and upkeep registers etc., using database/spreadsheet applications, arrange investigation appointments for patients at the request of the Consultant and where appropriate, maintain a comprehensive investigation results file and ensure all results are brought to the attention of medical staff so that appropriate action can be taken. Working experience of RiO is essential for this role. To act as first point of contact to clients, their family/carers, GP's, consultants from other disciplines, CPNs other medical/professional staff, and professionals from other services and professional backgrounds. Some clients may present as anxious, or angry. Our patients and their carers need to be treated courteously, appropriately and efficiently

Example:

Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement - Outer London (B&D, Redbridge, Havering and Waltham Forest, CEME) This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 p.a. pro rata for part time).

Working for Us Joining TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

Qualifications

Essential

• NVQ level 3 in business

• administration or equivalent

• relevant experience.

• GCSE or equivalent level in

• English and Maths / a good

• standard of general education

Desirable

• Computer use qualification such

• as the European

• Computer Driving Licence or

• equivalent

• Certificate in Basic Counselling

• Skills

Experience

Essential

• Experience of working in a Mental

• Health Organisation

• Experience of working in a multi

• disciplinary team

• Previous secretarial experience

• Experience of working in a

• community service, either

• voluntary or statutory

Desirable

• Advanced secretarial
• qualifications. ECDL or equivalent.