IT Service Desk Assistant

The IT Service Desk Assistant is responsible for carrying out administrative activities as required to assist the IT Service Desk.

This includes responding to customer information requests, resetting Active Directory passwords, creating, managing and maintaining NHS Mail webmail accounts, arranging engineer visits to customers, and arranging IT equipment delivery.

In addition,the post holder will provide further administrative support to the IT Service Desk team and management.

Main duties of the job

Carry out IT activities by responding to requests made bycustomers and members of the IM&T team

Reset Active Directory passwords

Creation, management and maintenance of NHS Mail webmailaccounts

Arrange engineer appointments with customers

Arrange delivery of IT equipment

Log Service Requests and assist customers using the self-service portal

Provide administrative support in running reports, collecting andcollating data from management systems

Champion a customer-focused approach and the delivery ofhigh-quality products that respond to customer needs anddelight NHS GM customers

Contribute to the future business of NHS GM through generating ideas for new or more efficient ways of working in response to customer requirements and self-generated insights

Prepared to undertake and complete tasks outside of their job description on an as required basis in response to business demands

About us

Integrated Care Systems (ICSs) are partnerships of health and care organisations collaborating to plan and deliver cohesive services, aiming to enhance the health and well-being of local communities.

Their objectives include improving population health outcomes, addressing disparities in access and experience, optimising efficiency, and fostering social and economic development.

The NHS People Promise underscores the commitment to cultivate an inclusive workplace environment within NHS Greater Manchester Integrated Care, acknowledging and rectifying existing workforce inequalities, particularly concerning ethnic minorities, women, and individuals with disabilities.

Positive action measures will be employed to broaden the talent pool and ensure a better understanding of diverse customer needs.

Feedback on job descriptions and advertisements is welcomed to ensure clarity and inclusivity, reflecting a growth mindset and a commitment to continual improvement.

Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum

Contract

Permanent

Working pattern

Full-time

Reference number

896-REF2026-21

Job locations

St. James's House Salford / Hybrid working

Pendleton Way

Salford

M6 5FW

United Kingdom

Job responsibilities

The IT Service Desk Admin Assistant is responsible for carrying out administrative activities as required to assist the IT Service Desk. This includes responding to customer information requests, resetting Active Directory passwords, creating, managing and maintaining NHS Mail webmail accounts, arranging engineer visits to customers, and arranging IT equipment delivery. In addition the post holder will provide further administrative support to the IT Service Desk team and management.

Role specific duties and responsibilities

Carry out IT activities by responding to requests made bycustomers and members of the IM&T team

Reset Active Directory passwords

Creation, management and maintenance of NHS Mail webmailaccounts

Arrange engineer appointments with customers

Arrange delivery of IT equipment

Log Service Requests and assist customers using the self-service portal

Provide administrative support in running reports, collecting andcollating data from management systems

Champion a customer-focused approach and the delivery ofhigh-quality products that respond to customer needs anddelight NHS GM customers

Contribute to the future business of NHS GM through generating ideas for new or more efficient ways of working in response to customer requirements and self-generated insights

prepared to undertake and complete tasks outside of their job description on an as required basis in response to business demands

Job responsibilities

The IT Service Desk Admin Assistant is responsible for carrying out administrative activities as required to assist the IT Service Desk. This includes responding to customer information requests, resetting Active Directory passwords, creating, managing and maintaining NHS Mail webmail accounts, arranging engineer visits to customers, and arranging IT equipment delivery. In addition the post holder will provide further administrative support to the IT Service Desk team and management.

Role specific duties and responsibilities

Carry out IT activities by responding to requests made bycustomers and members of the IM&T team

Reset Active Directory passwords

Creation, management and maintenance of NHS Mail webmailaccounts

Arrange engineer appointments with customers

Arrange delivery of IT equipment

Log Service Requests and assist customers using the self-service portal

Provide administrative support in running reports, collecting andcollating data from management systems

Champion a customer-focused approach and the delivery ofhigh-quality products that respond to customer needs anddelight NHS GM customers

Contribute to the future business of NHS GM through generating ideas for new or more efficient ways of working in response to customer requirements and self-generated insights

prepared to undertake and complete tasks outside of their job description on an as required basis in response to business demands

Person Specification

Essential

Essential

• Educated to GCSE level three A-C quals NVQ level 3 or equivalent experience
• Previous experience of working in an IT environment or similar administrative role

Desirable

Desirable

• Experience of dealing with customers over the phone
• Knowledge of IT hardware and software technologies

Person Specification

Essential

Essential

• Educated to GCSE level three A-C quals NVQ level 3 or equivalent experience
• Previous experience of working in an IT environment or similar administrative role

Desirable

Desirable

• Experience of dealing with customers over the phone
• Knowledge of IT hardware and software technologies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

St. James's House Salford / Hybrid working

Pendleton Way

Salford

M6 5FW

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

St. James's House Salford / Hybrid working

Pendleton Way

Salford

M6 5FW

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job responsibilities

The IT Service Desk Admin Assistant is responsible for carrying out administrative activities as required to assist the IT Service Desk. This includes responding to customer information requests, resetting Active Directory passwords, creating, managing and maintaining NHS Mail webmail accounts, arranging engineer visits to customers, and arranging IT equipment delivery. In addition the post holder will provide further administrative support to the IT Service Desk team and management.

Role specific duties and responsibilities

Carry out IT activities by responding to requests made bycustomers and members of the IM&T team

Reset Active Directory passwords

Creation, management and maintenance of NHS Mail webmailaccounts

Arrange engineer appointments with customers

Arrange delivery of IT equipment

Log Service Requests and assist customers using the self-service portal

Provide administrative support in running reports, collecting andcollating data from management systems

Champion a customer-focused approach and the delivery ofhigh-quality products that respond to customer needs anddelight NHS GM customers

Contribute to the future business of NHS GM through generating ideas for new or more efficient ways of working in response to customer requirements and self-generated insights

prepared to undertake and complete tasks outside of their job description on an as required basis in response to business demands

Essential

Essential

• Educated to GCSE level three A-C quals NVQ level 3 or equivalent experience
• Previous experience of working in an IT environment or similar administrative role

Desirable

Desirable

• Experience of dealing with customers over the phone
• Knowledge of IT hardware and software technologies