Health Support Worker

Join us at the Community Frailty Hub, where we are

committed to providing integrated neighbourhood-based care to support patients

to live well in their own homes for longer. This is an exciting opportunity to

be part of our supportive, forward-thinking team delivering high quality person

centred, patient led care for people living with frailty in York.

Driving Licence and access to your own vehicle for work are essential for this role.

Please be aware we can not offer sponsorship at this time.

Nimbuscare is a GP-led provider organisation delivering urgent

care, community services and neighbourhood-based models of care across Yorkshire. We exist to improve patient outcomes, reduce health

inequalities and support the sustainability of primary and community care

through collaboration, innovation and strong system partnerships.

Working as part of the multidisciplinary team, the post holder may work

independently within an agreed scope of practice, enabling and monitoring

patients, identifying early signs of deterioration, escalating concerns

appropriately and maintain accurate documentation.

Providing care, support and reablement for patients living with frailty

in the community to allow then to live safely, as independently within their

own homes.

The role includes a comprehensive and mandatory training in core skills

such as safeguarding, communication and infection control.

Please read the full job description attached.

Main duties of the job

Accountable for the delivery of efficient and

appropriate care in accordance with relevant standards, guidelines and codes of

conduct under the guidance of clinical staff.

To perform first visit assessments of patients in

their own home following referral and assessment from a clinician. To update

pre-visit summary and lone working questionnaire as appropriate.

To facilitate care and support as appropriate.

Encourage patient engagement to meet their goals and

objectives as set out in a person-centered care plan.

To work as part of the Frailty Hub signposting to referral

pathways within the MDT.

Support patients to complete home exercise programmes as

advised by the therapy team.

Ensure patients comfort, safety, and dignity always,

respecting privacy and always ensuring confidentiality.

Ensure all care and support is focused on promoting

independence.

To maintain written records on System One and other

related information as required and report all changes in the patients

condition to the Team in an accurate and timely manner.

To assist and support patients and carers as

appropriate. To assist patients with their activities of

living, including prompting and administrating medication (in line with

training, competency and agreed protocols), diet, maintaining personal hygiene,

assessing and using toilet facilities as appropriate.

About us

Who are we?

Nimbuscare is a not-for-profit, socially driven organisation within the NHS family. Were collaborative, agile and innovative at our core, working with partners across the system to remove complexity, inspire trust and create person-centred solutions that make healthcare better for everyone.

What we do?

We work towards making a complex system simpler. Creating better, more seamless care closer to home.

How we do it?

By collaborating closely with GP Members, Patient Safety Partners and wider health and care organisations, combining shared insight and expertise to improve outcomes for local people.

applicants who meet the essential criteria for this job are guaranteed an

interview.

We kindly ask that you avoid using

AI tools to draft your application. We value authentic, individual

responses that reflect your own experience and communication style.

Details

Date posted

07 October 2026

Pay scheme

Other

Salary

£25,065.56 to £26,734.79 a year

Contract

Permanent

Working pattern

Full-time,

Part-time,

Flexible working

Reference number

B0260-26-0070

Job locations

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Job responsibilities

Main

Duties and Responsibilities:

Accountable for the delivery of efficient and

appropriate care in accordance with relevant standards, guidelines and codes of

conduct under the guidance of clinical staff.

To perform first visit assessments of patients in

their own home following referral and assessment from a clinician. To update

pre-visit summary and lone working questionnaire as appropriate.

To facilitate care and support as appropriate.

Encourage patient engagement to meet their goals and

objectives as set out in a person-centered care plan.

To work as part of the Frailty Hub signposting to referral

pathways within the MDT.

Support patients to complete home exercise programmes as

advised by the therapy team.

Ensure patients comfort, safety, and dignity always,

respecting privacy and always ensuring confidentiality.

Ensure all care and support is focused on promoting

independence.

To maintain written records on System One and other

related information as required and report all changes in the patients

condition to the Team in an accurate and timely manner.

To assist and support patients and carers as

appropriate. To assist patients with their activities of

living, including prompting and administrating medication (in line with

training, competency and agreed protocols), diet, maintaining personal hygiene,

assessing and using toilet facilities as appropriate.

To always respect the privacy and dignity of the

patient, ensuring confidentiality.

Planned and Unplanned Cover: To contribute to

maintaining the safe level of service delivery.

To effectively, efficiently and appropriately

acknowledge, signpost and/or handle queries as deemed appropriate and source

the appropriate advice.

Administrative Record Keeping: Responsible for

maintaining accurate records / discharging and archiving patients paperwork.

Completing Health Support Worker visit data and ensuring this is recorded at

the point of patient contact, in an accurate manner.

Ensuring Healthcare Support colleagues receive

accurate patient visit information in a timely manner via updating the

pre-visit summary on Systm One and telephone and escalating any concerns to a

clinician.

To perform and record physical observations on

patients using the necessary equipment (BP monitor, blood sugar, pulse

oximeter) when it is deemed appropriate or when advised to by a clinician.

To be monitor patients for a change in condition and

escalate as appropriate.

To ensure referrals to other agencies are made

appropriately.

Supporting the protection of children, young

people, and adults at risk through compliance with safeguarding procedures and

prompt reporting of any concerns.

To be an example and support junior staff.

To ensure any CQC requirements and/or documentation

for which the post holder is responsible for is completed timely and

accurately. To also ensure any procedures and processes applicable to the role

are followed timely and accurately.

To ensure you devote the whole of your time,

attention and abilities to your role, our business and its goals.

Such other duties as may reasonably be delegated

from time to time.

Education and Training:

In

accordance with the concepts of lifelong learning, develop own knowledge and

skills and contribute to provide information to others to help their

development. This will include:

Take part in plans for development,

learning and performance, including participating in team meetings.

To attend training offered by York

Community Frailty Hub clinical staff to ensure this is up to date.

Ensure mandatory training is up to date and

completed on time.

Demonstrating to new staff members the

skills and activities carried out, including shadowing, home visits and

office-based workload.

Participation in 121, performance review

and appraisal.

Infection Prevention and Control is

everyones responsibility; therefore, Nimbuscare is committed to ensuring that

all employees work collaboratively to reduce the risk of healthcare associated

infection. To achieve this, all staff are expected to comply with Infection

Prevention and Control (IPC) Policies, to attend IPC training as part of their

induction programme, attend mandatory IPC training or complete the e-learning

programme annually and/or complete the workbook, as appropriate to their role.

To undertake training identified as appropriate/necessary

to perform the role.

Other responsibilities:

Establish

and maintain communication with individuals and groups about difficult or

complex matters, overcoming any problems in communication.

Communicating clearly, concisely

and effectively with other team members.

To

develop good communications with the patient and his/her family, passing

on all relevant information to the Community Frailty Hub team and other

professionals as appropriate, e.g. out of hours GP's.

To

treat all patient information as confidential.

Risk Management: Although it is essential

the post holder can work independently, it is equally important the post holder

to access support and advice as appropriate.

Demonstrate

an awareness of the scope / boundaries of their own responsibilities, decision

making, skills and knowledge is vital and to assertively and appropriately

escalate and/or access support.

IT Literate: be willing to

learn about IT system used in healthcare e.g. SystmOne and Microsoft

Applications.

Customers/ Key Stakeholders

Supporting

the Practice in achieving our Strategic Goals. Examples of the most direct

customers:

External

Customers:

District Nurses

Warden Control Service

Trust: Community Response Team, Community

Therapy Team

Local Authority: Adult Social Services

Patients, Carers, Families

Out of Hours Services

Social Services

Voluntary Sector Agencies

Internal

Customers:

Service Coordinator

Clinical Manager

Operational Manager

Wider Clinical Team (Practice Nursing and GP team)

Community Frailty Hub colleagues

Job responsibilities

Main

Duties and Responsibilities:

Accountable for the delivery of efficient and

appropriate care in accordance with relevant standards, guidelines and codes of

conduct under the guidance of clinical staff.

To perform first visit assessments of patients in

their own home following referral and assessment from a clinician. To update

pre-visit summary and lone working questionnaire as appropriate.

To facilitate care and support as appropriate.

Encourage patient engagement to meet their goals and

objectives as set out in a person-centered care plan.

To work as part of the Frailty Hub signposting to referral

pathways within the MDT.

Support patients to complete home exercise programmes as

advised by the therapy team.

Ensure patients comfort, safety, and dignity always,

respecting privacy and always ensuring confidentiality.

Ensure all care and support is focused on promoting

independence.

To maintain written records on System One and other

related information as required and report all changes in the patients

condition to the Team in an accurate and timely manner.

To assist and support patients and carers as

appropriate. To assist patients with their activities of

living, including prompting and administrating medication (in line with

training, competency and agreed protocols), diet, maintaining personal hygiene,

assessing and using toilet facilities as appropriate.

To always respect the privacy and dignity of the

patient, ensuring confidentiality.

Planned and Unplanned Cover: To contribute to

maintaining the safe level of service delivery.

To effectively, efficiently and appropriately

acknowledge, signpost and/or handle queries as deemed appropriate and source

the appropriate advice.

Administrative Record Keeping: Responsible for

maintaining accurate records / discharging and archiving patients paperwork.

Completing Health Support Worker visit data and ensuring this is recorded at

the point of patient contact, in an accurate manner.

Ensuring Healthcare Support colleagues receive

accurate patient visit information in a timely manner via updating the

pre-visit summary on Systm One and telephone and escalating any concerns to a

clinician.

To perform and record physical observations on

patients using the necessary equipment (BP monitor, blood sugar, pulse

oximeter) when it is deemed appropriate or when advised to by a clinician.

To be monitor patients for a change in condition and

escalate as appropriate.

To ensure referrals to other agencies are made

appropriately.

Supporting the protection of children, young

people, and adults at risk through compliance with safeguarding procedures and

prompt reporting of any concerns.

To be an example and support junior staff.

To ensure any CQC requirements and/or documentation

for which the post holder is responsible for is completed timely and

accurately. To also ensure any procedures and processes applicable to the role

are followed timely and accurately.

To ensure you devote the whole of your time,

attention and abilities to your role, our business and its goals.

Such other duties as may reasonably be delegated

from time to time.

Education and Training:

In

accordance with the concepts of lifelong learning, develop own knowledge and

skills and contribute to provide information to others to help their

development. This will include:

Take part in plans for development,

learning and performance, including participating in team meetings.

To attend training offered by York

Community Frailty Hub clinical staff to ensure this is up to date.

Ensure mandatory training is up to date and

completed on time.

Demonstrating to new staff members the

skills and activities carried out, including shadowing, home visits and

office-based workload.

Participation in 121, performance review

and appraisal.

Infection Prevention and Control is

everyones responsibility; therefore, Nimbuscare is committed to ensuring that

all employees work collaboratively to reduce the risk of healthcare associated

infection. To achieve this, all staff are expected to comply with Infection

Prevention and Control (IPC) Policies, to attend IPC training as part of their

induction programme, attend mandatory IPC training or complete the e-learning

programme annually and/or complete the workbook, as appropriate to their role.

To undertake training identified as appropriate/necessary

to perform the role.

Other responsibilities:

Establish

and maintain communication with individuals and groups about difficult or

complex matters, overcoming any problems in communication.

Communicating clearly, concisely

and effectively with other team members.

To

develop good communications with the patient and his/her family, passing

on all relevant information to the Community Frailty Hub team and other

professionals as appropriate, e.g. out of hours GP's.

To

treat all patient information as confidential.

Risk Management: Although it is essential

the post holder can work independently, it is equally important the post holder

to access support and advice as appropriate.

Demonstrate

an awareness of the scope / boundaries of their own responsibilities, decision

making, skills and knowledge is vital and to assertively and appropriately

escalate and/or access support.

IT Literate: be willing to

learn about IT system used in healthcare e.g. SystmOne and Microsoft

Applications.

Customers/ Key Stakeholders

Supporting

the Practice in achieving our Strategic Goals. Examples of the most direct

customers:

External

Customers:

District Nurses

Warden Control Service

Trust: Community Response Team, Community

Therapy Team

Local Authority: Adult Social Services

Patients, Carers, Families

Out of Hours Services

Social Services

Voluntary Sector Agencies

Internal

Customers:

Service Coordinator

Clinical Manager

Operational Manager

Wider Clinical Team (Practice Nursing and GP team)

Community Frailty Hub colleagues

Person Specification

Qualifications

Essential

• Certification of Enhanced Criminal Record Check with childrens and/or adult barred list to be carried out after successful interview.

Desirable

• Care Certificate
• Experience in Motivational Interviewing/Coaching
• NVQ Level 3 in Care or equivalent experience of working in a community health/social care setting

Behaviours

Essential

• Teamwork - Work effectively and professionally within the team through willingness to proactively support and assist their peers and colleagues.

• Ability to work independently supported by the Community Frailty Team. Having the ability to recognise when a problem / issue should be escalated or referred to the wider clinical team because it falls outside of the scope of the role and knowledge.

• Solution Focussed Approach: Ability to react to and face challenges or setbacks in a positive manner with a commitment to continuous improvement of their own skills and behaviours and of the service.

• Customer Service - Ability to remain focused on providing and continuously improving an excellent patient and internal customer service (colleagues).

• Confidentiality - Ability to exercise and adhere to Nimbuscare confidentiality policies.

• Work Prioritisation - Ability to organise, prioritise and manage your own workload.

Skills

Essential

• Communication Skills - Good Verbal and written communication.

• Ability to build professional and appropriate rapport with patients.

• Able to calmly, professionally and efficiently deliver Meet patients needs with a warm reassuring demeanour

Desirable

• Able to motivate patients to engage in rehabilitation.
• Work as part of the Multi-disciplinary team

Non-negotiable

Essential

• Driving licence and access to own vehicle for work

Person Specification

Qualifications

Essential

• Certification of Enhanced Criminal Record Check with childrens and/or adult barred list to be carried out after successful interview.

Desirable

• Care Certificate
• Experience in Motivational Interviewing/Coaching
• NVQ Level 3 in Care or equivalent experience of working in a community health/social care setting

Behaviours

Essential

• Teamwork - Work effectively and professionally within the team through willingness to proactively support and assist their peers and colleagues.

• Ability to work independently supported by the Community Frailty Team. Having the ability to recognise when a problem / issue should be escalated or referred to the wider clinical team because it falls outside of the scope of the role and knowledge.

• Solution Focussed Approach: Ability to react to and face challenges or setbacks in a positive manner with a commitment to continuous improvement of their own skills and behaviours and of the service.

• Customer Service - Ability to remain focused on providing and continuously improving an excellent patient and internal customer service (colleagues).

• Confidentiality - Ability to exercise and adhere to Nimbuscare confidentiality policies.

• Work Prioritisation - Ability to organise, prioritise and manage your own workload.

Skills

Essential

• Communication Skills - Good Verbal and written communication.

• Ability to build professional and appropriate rapport with patients.

• Able to calmly, professionally and efficiently deliver Meet patients needs with a warm reassuring demeanour

Desirable

• Able to motivate patients to engage in rehabilitation.
• Work as part of the Multi-disciplinary team

Non-negotiable

Essential

• Driving licence and access to own vehicle for work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nimbuscare

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.nimbuscare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Nimbuscare

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.nimbuscare.co.uk/ (Opens in a new tab)

Job responsibilities

Main

Duties and Responsibilities:

Accountable for the delivery of efficient and

appropriate care in accordance with relevant standards, guidelines and codes of

conduct under the guidance of clinical staff.

To perform first visit assessments of patients in

their own home following referral and assessment from a clinician. To update

pre-visit summary and lone working questionnaire as appropriate.

To facilitate care and support as appropriate.

Encourage patient engagement to meet their goals and

objectives as set out in a person-centered care plan.

To work as part of the Frailty Hub signposting to referral

pathways within the MDT.

Support patients to complete home exercise programmes as

advised by the therapy team.

Ensure patients comfort, safety, and dignity always,

respecting privacy and always ensuring confidentiality.

Ensure all care and support is focused on promoting

independence.

To maintain written records on System One and other

related information as required and report all changes in the patients

condition to the Team in an accurate and timely manner.

To assist and support patients and carers as

appropriate. To assist patients with their activities of

living, including prompting and administrating medication (in line with

training, competency and agreed protocols), diet, maintaining personal hygiene,

assessing and using toilet facilities as appropriate.

To always respect the privacy and dignity of the

patient, ensuring confidentiality.

Planned and Unplanned Cover: To contribute to

maintaining the safe level of service delivery.

To effectively, efficiently and appropriately

acknowledge, signpost and/or handle queries as deemed appropriate and source

the appropriate advice.

Administrative Record Keeping: Responsible for

maintaining accurate records / discharging and archiving patients paperwork.

Completing Health Support Worker visit data and ensuring this is recorded at

the point of patient contact, in an accurate manner.

Ensuring Healthcare Support colleagues receive

accurate patient visit information in a timely manner via updating the

pre-visit summary on Systm One and telephone and escalating any concerns to a

clinician.

To perform and record physical observations on

patients using the necessary equipment (BP monitor, blood sugar, pulse

oximeter) when it is deemed appropriate or when advised to by a clinician.

To be monitor patients for a change in condition and

escalate as appropriate.

To ensure referrals to other agencies are made

appropriately.

Supporting the protection of children, young

people, and adults at risk through compliance with safeguarding procedures and

prompt reporting of any concerns.

To be an example and support junior staff.

To ensure any CQC requirements and/or documentation

for which the post holder is responsible for is completed timely and

accurately. To also ensure any procedures and processes applicable to the role

are followed timely and accurately.

To ensure you devote the whole of your time,

attention and abilities to your role, our business and its goals.

Such other duties as may reasonably be delegated

from time to time.

Education and Training:

In

accordance with the concepts of lifelong learning, develop own knowledge and

skills and contribute to provide information to others to help their

development. This will include:

Take part in plans for development,

learning and performance, including participating in team meetings.

To attend training offered by York

Community Frailty Hub clinical staff to ensure this is up to date.

Ensure mandatory training is up to date and

completed on time.

Demonstrating to new staff members the

skills and activities carried out, including shadowing, home visits and

office-based workload.

Participation in 121, performance review

and appraisal.

Infection Prevention and Control is

everyones responsibility; therefore, Nimbuscare is committed to ensuring that

all employees work collaboratively to reduce the risk of healthcare associated

infection. To achieve this, all staff are expected to comply with Infection

Prevention and Control (IPC) Policies, to attend IPC training as part of their

induction programme, attend mandatory IPC training or complete the e-learning

programme annually and/or complete the workbook, as appropriate to their role.

To undertake training identified as appropriate/necessary

to perform the role.

Other responsibilities:

Establish

and maintain communication with individuals and groups about difficult or

complex matters, overcoming any problems in communication.

Communicating clearly, concisely

and effectively with other team members.

To

develop good communications with the patient and his/her family, passing

on all relevant information to the Community Frailty Hub team and other

professionals as appropriate, e.g. out of hours GP's.

To

treat all patient information as confidential.

Risk Management: Although it is essential

the post holder can work independently, it is equally important the post holder

to access support and advice as appropriate.

Demonstrate

an awareness of the scope / boundaries of their own responsibilities, decision

making, skills and knowledge is vital and to assertively and appropriately

escalate and/or access support.

IT Literate: be willing to

learn about IT system used in healthcare e.g. SystmOne and Microsoft

Applications.

Customers/ Key Stakeholders

Supporting

the Practice in achieving our Strategic Goals. Examples of the most direct

customers:

External

Customers:

District Nurses

Warden Control Service

Trust: Community Response Team, Community

Therapy Team

Local Authority: Adult Social Services

Patients, Carers, Families

Out of Hours Services

Social Services

Voluntary Sector Agencies

Internal

Customers:

Service Coordinator

Clinical Manager

Operational Manager

Wider Clinical Team (Practice Nursing and GP team)

Community Frailty Hub colleagues

Qualifications

Essential

• Certification of Enhanced Criminal Record Check with childrens and/or adult barred list to be carried out after successful interview.

Desirable

• Care Certificate
• Experience in Motivational Interviewing/Coaching
• NVQ Level 3 in Care or equivalent experience of working in a community health/social care setting

Behaviours

Essential

• Teamwork - Work effectively and professionally within the team through willingness to proactively support and assist their peers and colleagues.

• Ability to work independently supported by the Community Frailty Team. Having the ability to recognise when a problem / issue should be escalated or referred to the wider clinical team because it falls outside of the scope of the role and knowledge.

• Solution Focussed Approach: Ability to react to and face challenges or setbacks in a positive manner with a commitment to continuous improvement of their own skills and behaviours and of the service.

• Customer Service - Ability to remain focused on providing and continuously improving an excellent patient and internal customer service (colleagues).

• Confidentiality - Ability to exercise and adhere to Nimbuscare confidentiality policies.

• Work Prioritisation - Ability to organise, prioritise and manage your own workload.

Skills

Essential

• Communication Skills - Good Verbal and written communication.

• Ability to build professional and appropriate rapport with patients.

• Able to calmly, professionally and efficiently deliver Meet patients needs with a warm reassuring demeanour

Desirable

• Able to motivate patients to engage in rehabilitation.
• Work as part of the Multi-disciplinary team

Non-negotiable

Essential

• Driving licence and access to own vehicle for work