Senior Caist Clinical and Operational Manager

The post holder will hold county-wide clinical and operational responsibility for CAIST services across Norfolk, ensuring safe, effective and consistent service delivery.The post holder will have responsibility for the delivery of optimal outcomes for service usersand the local health population within the available resources. Ensures the delivery of locality/clinical network operational objectives including performance, resource efficiency and management of workforce plans in line with geography, specialty areas and clinical strategy. In undertaking their duties, they will work closely with the Associate Director of Operations (ADO) to direct and lead service improvement and performance and support the delivery of safe and effective care.

Main duties of the job

Working as part of a multi-professional leadership team, this postholder will lead and manageservices at locality level and will be jointly responsible and accountable for: o The delivery of quality services around the core dimensions of safety, effectiveness, and patient experience. o The delivery and oversight of community focused strategic plans in line with overall Trust strategy. o The performance management of designated services in line with local and national performance targets and standards. o Ensuring clinical engagement, taking responsibility for good governance, safety, and risk management. o Providing leadership, support and advice to their direct reports and wider community staff and staff. The post holder, as part of the Locality Leadership team will be required to work collectively and collaboratively to ensure the effective implementation of the Trust locality leadership model, ensuring the integrity and effectiveness of patient and service user pathways across both their respective locality as well as the organisation as a whole.

About us

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 8b

Salary

£66,582 to £77,368 a year

gross per annum

Contract

Permanent

Working pattern

Full-time,

Flexible working

Reference number

246-GYW8336554-A

Job locations

Northgate hospital

Great Yarmouth and Waveney

NR301BU

United Kingdom

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Person Specification

Registered Mental health Nursing degree or equivalent,

Essential

• Registered Mental health Nursing degree or equivalent, Dip SW or Dip in OT with relevant Masters level qualification in a clinical, management or leadership field
• Leadership experience managing teams in CYP or equivalent
• Clinical and operational experience in mental health

Desirable

• Engaging with appropriate stakeholders to shape delivery of healthcare services. Maximising service income potential
• Performance management
• Transformation experience

Leadership experience managing teams in CYP or equivalent

Essential

• Clinical and operational experience in mental health

Desirable

• Transformation and quality improvement experience

Person Specification

Registered Mental health Nursing degree or equivalent,

Essential

• Registered Mental health Nursing degree or equivalent, Dip SW or Dip in OT with relevant Masters level qualification in a clinical, management or leadership field
• Leadership experience managing teams in CYP or equivalent
• Clinical and operational experience in mental health

Desirable

• Engaging with appropriate stakeholders to shape delivery of healthcare services. Maximising service income potential
• Performance management
• Transformation experience

Leadership experience managing teams in CYP or equivalent

Essential

• Clinical and operational experience in mental health

Desirable

• Transformation and quality improvement experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Northgate hospital

Great Yarmouth and Waveney

NR301BU

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Northgate hospital

Great Yarmouth and Waveney

NR301BU

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Registered Mental health Nursing degree or equivalent,

Essential

• Registered Mental health Nursing degree or equivalent, Dip SW or Dip in OT with relevant Masters level qualification in a clinical, management or leadership field
• Leadership experience managing teams in CYP or equivalent
• Clinical and operational experience in mental health

Desirable

• Engaging with appropriate stakeholders to shape delivery of healthcare services. Maximising service income potential
• Performance management
• Transformation experience

Leadership experience managing teams in CYP or equivalent

Essential

• Clinical and operational experience in mental health

Desirable

• Transformation and quality improvement experience