Bank Administration -hotel Services, Estates and Facilities

This is for a Temporary Workforce position -BANK -15 hours

The post is within the Hotel Services function of the Estates and Facilities department. The holder is responsible for providing a comprehensive range of secretarial and administrative support services, including management of Health Roster for the Hotel Services team.

To support the delivery of a high quality, safe and compassionate healthcare service,

all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.

Main duties of the job

1. To provide general secretarial support to Hotel Services.

a. Monitoring and managing team rotas and absences on Health Roster.

b. Reviewing and editing operational procedural documents.

c. Maintaining and filing of personnel records for the team.

d. Receive telephone calls and dealing appropriately by taking messages or implementing requests.

e. Deal with department correspondence, both internally and externally to the Trust.

2. To place orders for stationary, office equipment etc. When requested chase outstanding orders.

About us

Our PRIDE values of People Focus, Respect, integrity, Dedication and Excellence are important to ourteam, and to be successful you will need to share our beliefs and values. In particular, you will support our approach to clinical excellence by taking every opportunity to learn and develop your skills and competence in every aspect ofyour role.

The Staff Bank is an ideal way of starting a career in the Trust, offering flexibility of working hours and the opportunity to gain experience in different areas. The Staff Bank will provide training to enable you to work across the Trust however, adaptation courses are not available.

What we offer:

• After the HCSW Induction, period of paid supernumerary time
• Clinical skills support and enhanced skills sessions (where required)
• Flexibility in training and shifts
• Ability to work within and try different specialities

Benefits:

• Excellent pension scheme
• Wagestream - access up to 40% of our pay as you earn it
• Heavily discounted bus passes
• Free Park & Ride service direct to NNUH site
• On site restaurants, delis and cafes offering staff discounts
• On site nursery
• Career development guidance
• Fast Track Staff Physiotherapy service
• Free annual Flu vaccination
• Discounts for local gyms plus on site outdoor gym equipment

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum, pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

234-26-TS-A&C-HS-10

Job locations

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

United Kingdom

Job responsibilities

Please see attached Job description for full details of job requirements

For further details please email Libby Steggles libby.steggles@nnuh.nhs.uk

Job responsibilities

Please see attached Job description for full details of job requirements

For further details please email Libby Steggles libby.steggles@nnuh.nhs.uk

Person Specification

Attitude, aptitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Skills and Abilities

Essential

• Good organised communication skills
• Knowledgeable about the NNUH

Knowledge and Experience

Essential

• Previous administration experience
• Health Roster system experience

Qualifications and Training

Essential

• English and Maths GCSEs at A-D or equivalent experience
• RSA- Keyboard skills- Computing

Desirable

• RSA- Shorthand

Person Specification

Attitude, aptitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Skills and Abilities

Essential

• Good organised communication skills
• Knowledgeable about the NNUH

Knowledge and Experience

Essential

• Previous administration experience
• Health Roster system experience

Qualifications and Training

Essential

• English and Maths GCSEs at A-D or equivalent experience
• RSA- Keyboard skills- Computing

Desirable

• RSA- Shorthand

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Job responsibilities

Please see attached Job description for full details of job requirements

For further details please email Libby Steggles libby.steggles@nnuh.nhs.uk

Attitude, aptitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Skills and Abilities

Essential

• Good organised communication skills
• Knowledgeable about the NNUH

Knowledge and Experience

Essential

• Previous administration experience
• Health Roster system experience

Qualifications and Training

Essential

• English and Maths GCSEs at A-D or equivalent experience
• RSA- Keyboard skills- Computing

Desirable

• RSA- Shorthand