Receptionist - Cromer Hospital

Substantive contract based at Cromer District Hospital

Receptionist - Cromer Hospital at Band 2

Full Time 37.5 hours a week

Main duties of the job

The post holder will provide a high-quality reception and support service within the Outpatients Department, and as such, will need to be able to communicate well with patients and their relatives, the public and a wide range of multi-professional staff, internal and external to the Trust. To provide a support service to the technical staff, a versatile approach is essential and the ability to cope with many different tasks simultaneously is a prerequisite of this post.

The Receptionist is responsible for ensuring the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of 'real time data entry'. All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture

About us

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details

Date posted

12 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

234-26-F0610

Job locations

Cromer Hospital

Mill Lane

Cromer

NR27 0BQ

United Kingdom

Job responsibilities

Please see the attached job description for full details and main responsibilities. The role is based at Cromer Hospital

Job responsibilities

Please see the attached job description for full details and main responsibilities. The role is based at Cromer Hospital

Person Specification

Qualifications/training and professional development

Essential

• Good standard of literacy and numeracy

Experience

Essential

• Previous clerical work including data input
• Experience in NHS or customer service organisation

Skills, abilities and knowledge

Essential

• Good communication and interpersonal skills
• IT skills - accurate data input

Attitude, aptitude

Essential

• Flexible - able to multi-task and prioritise
• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence

Person Specification

Qualifications/training and professional development

Essential

• Good standard of literacy and numeracy

Experience

Essential

• Previous clerical work including data input
• Experience in NHS or customer service organisation

Skills, abilities and knowledge

Essential

• Good communication and interpersonal skills
• IT skills - accurate data input

Attitude, aptitude

Essential

• Flexible - able to multi-task and prioritise
• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Cromer Hospital

Mill Lane

Cromer

NR27 0BQ

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Cromer Hospital

Mill Lane

Cromer

NR27 0BQ

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Job responsibilities

Please see the attached job description for full details and main responsibilities. The role is based at Cromer Hospital

Qualifications/training and professional development

Essential

• Good standard of literacy and numeracy

Experience

Essential

• Previous clerical work including data input
• Experience in NHS or customer service organisation

Skills, abilities and knowledge

Essential

• Good communication and interpersonal skills
• IT skills - accurate data input

Attitude, aptitude

Essential

• Flexible - able to multi-task and prioritise
• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence