Business Support Team Leader

The Business Support Team Leader will manage the provision of an efficient, effective and high quality administrative and clerical service to support health and social care professionals and service users/patients within a community based team. To provide a comprehensive secretarial and administrative service to senior medical staff and senior management staff.

The role will report to a Business Support Manager, who has overall responsibility for an administrative hub of services. The teams that the Team Leader would be responsible for may include those supporting:

o A defined community based service (locality or district wide in nature)

o Children Service Specialist Services

o Children Services Universal Services.

o Children Services Senior Manager Team

Main duties of the job

Lead and motivate a team within an admin hub environment to deliver administrative support to a range of locality based clinical services/ single point of access service / reception / switchboard services as defined in role objectives.

Manage the team's performance and deliver activity within agreed standard operating procedure and to defined quality standards.

Develop and implement standardised approaches to administrative work within the area of responsibility

Provide line management supervision and guidance to the Senior Assistants and the Assistants.

In undertaking the role the post holder will be required to initiate own tasks and prioritise own workload.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

Per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

262-A-26-8265805

Job locations

Workington Hospital

Park Lane

Workington

CA14 2RW

United Kingdom

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

• Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

• Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Experience

Essential

• oExtensive secretarial skills and competencies
• oAbility to work within a range of settings with a wide range of Trust personnel
• oGood knowledge of Microsoft applications and the internet
• oThorough knowledge and understanding of all secretarial and office management duties
• oAbility to take minutes of meetings
• oUnderstanding of confidentiality issues
• oKnowledge of medical terminology

Desirable

• oAudiotyping
• oExperience of working within a health setting
• oExperience working with Rio

Skills

Essential

• oExcellent communication skills - verbal and written
• oVery accurate audio typing/word processing skills
• oAbility to work as part of a team and also alone
• oExcellent organisational skills
• oAbility to deal compassionately and professionally with clientele and relatives under stressful circumstances
• oExperience of dealing with difficult and/or distressed patients and containing anxiety
• oAbility to work on own initiative and under pressure
• oAbility to respond appropriately to telephone and other issues with tact, diplomacy and discretion
• oNeeds to be able to respond to unpredictable work patterns
• oAble to prioritise workload
• oHighly organised and efficient, capacity to work effectively under pressure and produce quality work to deadlines
• oMust be adaptable and open to change

Qualifications

Essential

• oMinimum GCSE qualification in English Language or equivalent
• oNVQ Level 4 administration or relevant experience

Desirable

• oAdvanced ECDL or MOST

Person Specification

Experience

Essential

• oExtensive secretarial skills and competencies
• oAbility to work within a range of settings with a wide range of Trust personnel
• oGood knowledge of Microsoft applications and the internet
• oThorough knowledge and understanding of all secretarial and office management duties
• oAbility to take minutes of meetings
• oUnderstanding of confidentiality issues
• oKnowledge of medical terminology

Desirable

• oAudiotyping
• oExperience of working within a health setting
• oExperience working with Rio

Skills

Essential

• oExcellent communication skills - verbal and written
• oVery accurate audio typing/word processing skills
• oAbility to work as part of a team and also alone
• oExcellent organisational skills
• oAbility to deal compassionately and professionally with clientele and relatives under stressful circumstances
• oExperience of dealing with difficult and/or distressed patients and containing anxiety
• oAbility to work on own initiative and under pressure
• oAbility to respond appropriately to telephone and other issues with tact, diplomacy and discretion
• oNeeds to be able to respond to unpredictable work patterns
• oAble to prioritise workload
• oHighly organised and efficient, capacity to work effectively under pressure and produce quality work to deadlines
• oMust be adaptable and open to change

Qualifications

Essential

• oMinimum GCSE qualification in English Language or equivalent
• oNVQ Level 4 administration or relevant experience

Desirable

• oAdvanced ECDL or MOST

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Workington Hospital

Park Lane

Workington

CA14 2RW

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Workington Hospital

Park Lane

Workington

CA14 2RW

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

• Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Experience

Essential

• oExtensive secretarial skills and competencies
• oAbility to work within a range of settings with a wide range of Trust personnel
• oGood knowledge of Microsoft applications and the internet
• oThorough knowledge and understanding of all secretarial and office management duties
• oAbility to take minutes of meetings
• oUnderstanding of confidentiality issues
• oKnowledge of medical terminology

Desirable

• oAudiotyping
• oExperience of working within a health setting
• oExperience working with Rio

Skills

Essential

• oExcellent communication skills - verbal and written
• oVery accurate audio typing/word processing skills
• oAbility to work as part of a team and also alone
• oExcellent organisational skills
• oAbility to deal compassionately and professionally with clientele and relatives under stressful circumstances
• oExperience of dealing with difficult and/or distressed patients and containing anxiety
• oAbility to work on own initiative and under pressure
• oAbility to respond appropriately to telephone and other issues with tact, diplomacy and discretion
• oNeeds to be able to respond to unpredictable work patterns
• oAble to prioritise workload
• oHighly organised and efficient, capacity to work effectively under pressure and produce quality work to deadlines
• oMust be adaptable and open to change

Qualifications

Essential

• oMinimum GCSE qualification in English Language or equivalent
• oNVQ Level 4 administration or relevant experience

Desirable

• oAdvanced ECDL or MOST