Clinical Administrator

The Gender Identity Clinic (GIC) is the longest established clinic of its kind in the world (1966), and consists of a large multidisciplinary team, with whom the post holder will work. It accepts self-referrals, as well as referrals from primary or secondary care of adults who are gender diverse or dysphoric. Care includes specialist assessment and, where necessary, diagnosis of gender incongruence, and may also include psychological therapies, speech & language therapy, endocrinology, referral for hair removal, referral for surgical procedures and aftercare.

We are looking for an experienced Administrator to join and support the Adult Gender Identity Clinic (GIC). Candidates must demonstrate their ability to support aspects of our clinical work. The suitable candidate is required to provide effective and efficient administration support to our clinical services by ensuring a high standard of data entry, and by making the best use of our system resources.

The post holder will need to be confident in managing busy emails systems from clinicians, managers, and internal and external stakeholders. Within this busy and stimulating clinical team the position will require you to have excellent communication and organisational skills as well as enjoying working within a team setting.

Main duties of the job

The candidate should be able to demonstrate the ability to work as a member of a functional, task-based team, and can ensure they can communicate and liaise with administrative colleagues, patients, family members, external professionals and with clinical practitioners.

This should also include evidence of high-quality skills where attention to detail, strong IT skills and accurate patient data entry skills is essential and demonstrating the ability to use your initiative and prioritise your own workload. Having experience of using Carenotes our electronic patient record is desirable.

Candidates are requested to use the section "Supporting Information" on the application form to set out their reasons for applying and their suitability, referring to the person specification, for this post.

About us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.Our Five-Year Strategy:

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
• We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• Transforming and creating a positive environment for our service users, staff and visitors.
• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave allowance and NHS pension scheme
• We have excellent internal staff network support groups.

The postholder will need to be comfortable working in an environment of complex matrix management arrangements and will at all times behave and align with our Trusts' values and cultural pillars:

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£34,186 to £37,389 a year

Per annum inclusive of Inner HCAS

Contract

Permanent

Working pattern

Full-time,

Part-time

Reference number

455-NLFT-8159379-A

Job locations

Gender Identity Clinic, Tavistock Centre

120 Belsize Lane

London

NW3 5BA

United Kingdom

Job responsibilities

Please see the attached job description and person specification for more details of the role and requirements of the vacancy.

Job responsibilities

Please see the attached job description and person specification for more details of the role and requirements of the vacancy.

Person Specification

Qualifications

Essential

• GCSE English and Maths at Grade C or above or equivalent

Desirable

• ECDL qualification or equivalent in computer training
• Should be educated to "A" level or equivalent

Experience

Essential

• Experience of administration in an office environment
• Experience of using computer data bases

Desirable

• Experience of working in a medical or NHS institution
• Understanding of equal opportunities

Skills

Essential

• Good standard of typing skills
• Ability to converse with patients by telephone with tact and sensitivity
• Skilled in minute taking

Demonstration of our Values

Essential

• Ability to provide clear examples of how they have demonstrated the core values in their previous work experience.

Person Specification

Qualifications

Essential

• GCSE English and Maths at Grade C or above or equivalent

Desirable

• ECDL qualification or equivalent in computer training
• Should be educated to "A" level or equivalent

Experience

Essential

• Experience of administration in an office environment
• Experience of using computer data bases

Desirable

• Experience of working in a medical or NHS institution
• Understanding of equal opportunities

Skills

Essential

• Good standard of typing skills
• Ability to converse with patients by telephone with tact and sensitivity
• Skilled in minute taking

Demonstration of our Values

Essential

• Ability to provide clear examples of how they have demonstrated the core values in their previous work experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North London NHS Foundation Trust

Address

Gender Identity Clinic, Tavistock Centre

120 Belsize Lane

London

NW3 5BA

United Kingdom

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North London NHS Foundation Trust

Address

Gender Identity Clinic, Tavistock Centre

120 Belsize Lane

London

NW3 5BA

United Kingdom

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)

Job responsibilities

Please see the attached job description and person specification for more details of the role and requirements of the vacancy.

Qualifications

Essential

• GCSE English and Maths at Grade C or above or equivalent

Desirable

• ECDL qualification or equivalent in computer training
• Should be educated to "A" level or equivalent

Experience

Essential

• Experience of administration in an office environment
• Experience of using computer data bases

Desirable

• Experience of working in a medical or NHS institution
• Understanding of equal opportunities

Skills

Essential

• Good standard of typing skills
• Ability to converse with patients by telephone with tact and sensitivity
• Skilled in minute taking

Demonstration of our Values

Essential

• Ability to provide clear examples of how they have demonstrated the core values in their previous work experience.