Team Administrator

An opportunity has arisen for a Team Administrator to join our busy team which will involve the coordination and implementation of office procedures. This will require a high degree of organisational skills and excellent working knowledge of administrative systems.

The successful applicant will often be the first point of contact and a focal point for the services requiring clear communication and liaison skills. Be responsible for managing and prioritising their own workload and will be required to use their own workload and will be required to use their own initiative.

Main duties of the job

• Patient related tasks.
• Deal with telephone communications and type letters with a potentially distressing or emotional content.
• Deal with informal complaints referring them to the service lead when necessary.
• Provide non-clinical advice and information to patients/clients/relatives; exercising judgement when dealing with patient enquiries, analysing and resolving problems at source
• To liaise with staff in other services and with external contacts.
• To organise, store and archive paperwork, documents and computer- based information.
• Manage own workload and act independently within occupational guidelines, using own initiative, seeking advice where necessary from the line manager ensuring confidentiality is maintained at all times.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Details

Date posted

07 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

pro rata, per annum

Contract

Permanent

Working pattern

Part-time

Reference number

236-UEC-AC374-26-B

Job locations

Rochdale Infirmary

Whitehall Street

Rochdale

OL12 0NB

United Kingdom

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

Person Specification

Qualifications

Essential

• Education to GCSE level/GCE 'O' Level
• Word processing - Qualified to RSA II/NVQ level 3 or equivalent qualification/demonstrable skills (60+ wpm at 95% accuracy).

Desirable

• ECDL or equivalent qualification

Experience

Essential

• Significant experience of providing clerical services
• Experience of using IM&T systems for data entry.

Desirable

• Minute taking experience

Knowledge

Essential

• Knowledge of a full range of administration procedures and their application to improve service efficiency and effectiveness. including Microsoft packages.

Desirable

• Understanding of the Data Protection Act.
• Knowledge of Information Governance with regard to maintaining confidentiality of person identifiable information
• Knowledge and understanding of the National Health Service.

Skills

Essential

• Motivated, flexible, proactive, tactful, courteous and polite.
• Smart appearance in accordance with NCA Dress Code.
• Recognise equality and diversity and the importance of peoples' rights with dignity and respect. Act in accordance with legislation, policies and procedures.
• Advanced keyboard skills and good numerical skills
• Proven organisational skills and the ability to multi-task and prioritise workload with interruptions and changing priorities
• Good command and understanding of English, punctuation and grammar and the ability to communicate in a clear and concise manner.
• Ability to travel between a variety of community locations

Person Specification

Qualifications

Essential

• Education to GCSE level/GCE 'O' Level
• Word processing - Qualified to RSA II/NVQ level 3 or equivalent qualification/demonstrable skills (60+ wpm at 95% accuracy).

Desirable

• ECDL or equivalent qualification

Experience

Essential

• Significant experience of providing clerical services
• Experience of using IM&T systems for data entry.

Desirable

• Minute taking experience

Knowledge

Essential

• Knowledge of a full range of administration procedures and their application to improve service efficiency and effectiveness. including Microsoft packages.

Desirable

• Understanding of the Data Protection Act.
• Knowledge of Information Governance with regard to maintaining confidentiality of person identifiable information
• Knowledge and understanding of the National Health Service.

Skills

Essential

• Motivated, flexible, proactive, tactful, courteous and polite.
• Smart appearance in accordance with NCA Dress Code.
• Recognise equality and diversity and the importance of peoples' rights with dignity and respect. Act in accordance with legislation, policies and procedures.
• Advanced keyboard skills and good numerical skills
• Proven organisational skills and the ability to multi-task and prioritise workload with interruptions and changing priorities
• Good command and understanding of English, punctuation and grammar and the ability to communicate in a clear and concise manner.
• Ability to travel between a variety of community locations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Rochdale Infirmary

Whitehall Street

Rochdale

OL12 0NB

United Kingdom

Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Rochdale Infirmary

Whitehall Street

Rochdale

OL12 0NB

United Kingdom

Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

Qualifications

Essential

• Education to GCSE level/GCE 'O' Level
• Word processing - Qualified to RSA II/NVQ level 3 or equivalent qualification/demonstrable skills (60+ wpm at 95% accuracy).

Desirable

• ECDL or equivalent qualification

Experience

Essential

• Significant experience of providing clerical services
• Experience of using IM&T systems for data entry.

Desirable

• Minute taking experience

Knowledge

Essential

• Knowledge of a full range of administration procedures and their application to improve service efficiency and effectiveness. including Microsoft packages.

Desirable

• Understanding of the Data Protection Act.
• Knowledge of Information Governance with regard to maintaining confidentiality of person identifiable information
• Knowledge and understanding of the National Health Service.

Skills

Essential

• Motivated, flexible, proactive, tactful, courteous and polite.
• Smart appearance in accordance with NCA Dress Code.
• Recognise equality and diversity and the importance of peoples' rights with dignity and respect. Act in accordance with legislation, policies and procedures.
• Advanced keyboard skills and good numerical skills
• Proven organisational skills and the ability to multi-task and prioritise workload with interruptions and changing priorities
• Good command and understanding of English, punctuation and grammar and the ability to communicate in a clear and concise manner.
• Ability to travel between a variety of community locations