Waiting List Coordinator - Urology *internal Applicants Only*

An exciting opportunity has arisen for a Fixed term/secondment Waiting List Coordinator covering maternity leave for 12 months within the Urology department. We are looking for someone with a keen eye for detail, able to accurately input data and confident in the use of technology. The successful candidate will be a conscientious and enthusiastic team player with excellent organisational and communication skills.

Main duties of the job

In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Waiting List Coordinators are responsible for the management of numerous waiting lists. This involves effectively managing up to 15 theatre lists a week, highlighting specialist equipment required and ensure theatre time is fully utilised. Liaising with the consultants, Access Manager and theatre staff, attending weekly meetings and being the important point of contact for patients who are awaiting treatment at Nottingham University Hospitals NHS Trust.

Working as part of a team, the post holder will support the provision of high-quality waiting list management in accordance with the Trust Patient Access Policy. They are a key central role within the services and will be required to work in close liaison with consultants, pre-op teams, NHS colleagues and patients.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

Per annum pro rata

Contract

Secondment

Working pattern

Full-time

Reference number

164-8279185

Job locations

Urology centre City Hospital

Hucknall Rd

Nottingham

NG5 1PB

United Kingdom

Job responsibilities

Educated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training.

Good command of the English language both written and spoken.

Proven clerical experience.

Experience of Microsoft Outlook, Word.

Experience of working to deadlines.

Friendly and professional telephone manner.

Must be able to clearly and accurately convey information written and verbally to different audiences including patients, GPs, Medical PAs, Consultants, Managers, hospital admin & clinical staff.

Must be able to handle telephone calls from distressed or angry patients or carers.

Use judgement and decision-making skills.

Self-motivated.

Must have a full understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality.

Demonstrates an ability to organise own work schedule.

Manages time effectively/

Excellent organisational/co-ordination/work prioritisation skills.

Consistently works to a high standard.

Works within prescribed deadlines.

Job responsibilities

Educated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training.

Good command of the English language both written and spoken.

Proven clerical experience.

Experience of Microsoft Outlook, Word.

Experience of working to deadlines.

Friendly and professional telephone manner.

Must be able to clearly and accurately convey information written and verbally to different audiences including patients, GPs, Medical PAs, Consultants, Managers, hospital admin & clinical staff.

Must be able to handle telephone calls from distressed or angry patients or carers.

Use judgement and decision-making skills.

Self-motivated.

Must have a full understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality.

Demonstrates an ability to organise own work schedule.

Manages time effectively/

Excellent organisational/co-ordination/work prioritisation skills.

Consistently works to a high standard.

Works within prescribed deadlines.

Person Specification

Training & Qualifications

Essential

• oEducated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training oGood command of the English language - both written and spoken.

Desirable

• oEvidence of commitment to continued learning or improvement through attendances at courses.

Experience

Essential

• oProven clerical experience oExperience of Microsoft Outlook, Word oExperience of working to deadlines

Desirable

• oNHS or NUH experience would be an advantage oKnowledge of medical terminology

Communication and Relationship Skills

Essential

• oFriendly and professional telephone manner oMust be able to clearly and accurately convey information written and verbally to different audiences including patients, GPs, Medical PAs, Consultants, Managers, hospital admin & clinical staff oMust be able to handle telephone calls from distressed or angry patients or carers

Desirable

• oCustomer service experience which could be transferred to NHS environment.

Analytical and Judgement Skills

Essential

• oUse judgement and decision-making skills oSelf-motivated oMust have a full understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality

Desirable

• oAbility to recognise and advise managers on potential operational issues affecting waiting lists, theatre schedules and capacity

Planning and Organisation Skills

Essential

• oDemonstrates an ability to organise own work schedule oManages time effectively oExcellent organisational/co-ordination/work prioritisation skills oConsistently works to a high standard oWorks within prescribed deadlines

Desirable

• oRSA III typing/word processing or equivalent experience

Person Specification

Training & Qualifications

Essential

• oEducated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training oGood command of the English language - both written and spoken.

Desirable

• oEvidence of commitment to continued learning or improvement through attendances at courses.

Experience

Essential

• oProven clerical experience oExperience of Microsoft Outlook, Word oExperience of working to deadlines

Desirable

• oNHS or NUH experience would be an advantage oKnowledge of medical terminology

Communication and Relationship Skills

Essential

• oFriendly and professional telephone manner oMust be able to clearly and accurately convey information written and verbally to different audiences including patients, GPs, Medical PAs, Consultants, Managers, hospital admin & clinical staff oMust be able to handle telephone calls from distressed or angry patients or carers

Desirable

• oCustomer service experience which could be transferred to NHS environment.

Analytical and Judgement Skills

Essential

• oUse judgement and decision-making skills oSelf-motivated oMust have a full understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality

Desirable

• oAbility to recognise and advise managers on potential operational issues affecting waiting lists, theatre schedules and capacity

Planning and Organisation Skills

Essential

• oDemonstrates an ability to organise own work schedule oManages time effectively oExcellent organisational/co-ordination/work prioritisation skills oConsistently works to a high standard oWorks within prescribed deadlines

Desirable

• oRSA III typing/word processing or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Urology centre City Hospital

Hucknall Rd

Nottingham

NG5 1PB

United Kingdom

Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Urology centre City Hospital

Hucknall Rd

Nottingham

NG5 1PB

United Kingdom

Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Job responsibilities

Educated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training.

Good command of the English language both written and spoken.

Proven clerical experience.

Experience of Microsoft Outlook, Word.

Experience of working to deadlines.

Friendly and professional telephone manner.

Must be able to clearly and accurately convey information written and verbally to different audiences including patients, GPs, Medical PAs, Consultants, Managers, hospital admin & clinical staff.

Must be able to handle telephone calls from distressed or angry patients or carers.

Use judgement and decision-making skills.

Self-motivated.

Must have a full understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality.

Demonstrates an ability to organise own work schedule.

Manages time effectively/

Excellent organisational/co-ordination/work prioritisation skills.

Consistently works to a high standard.

Works within prescribed deadlines.

Training & Qualifications

Essential

• oEducated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training oGood command of the English language - both written and spoken.

Desirable

• oEvidence of commitment to continued learning or improvement through attendances at courses.

Experience

Essential

• oProven clerical experience oExperience of Microsoft Outlook, Word oExperience of working to deadlines

Desirable

• oNHS or NUH experience would be an advantage oKnowledge of medical terminology

Communication and Relationship Skills

Essential

• oFriendly and professional telephone manner oMust be able to clearly and accurately convey information written and verbally to different audiences including patients, GPs, Medical PAs, Consultants, Managers, hospital admin & clinical staff oMust be able to handle telephone calls from distressed or angry patients or carers

Desirable

• oCustomer service experience which could be transferred to NHS environment.

Analytical and Judgement Skills

Essential

• oUse judgement and decision-making skills oSelf-motivated oMust have a full understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality

Desirable

• oAbility to recognise and advise managers on potential operational issues affecting waiting lists, theatre schedules and capacity

Planning and Organisation Skills

Essential

• oDemonstrates an ability to organise own work schedule oManages time effectively oExcellent organisational/co-ordination/work prioritisation skills oConsistently works to a high standard oWorks within prescribed deadlines

Desirable

• oRSA III typing/word processing or equivalent experience