Care Coordinator - Woodgate Valley Health Centre

We are looking for a friendly, organised, and

proactive Medical Receptionist / Care Navigator to join our busy and supportive

healthcare team.

Please note that this role will be working 20 hours a week over a Thursday to Friday period.

Main duties of the job

This is an important front-line role where you

will be the first point of contact for patients, helping ensure they receive

the right care from the right service at the right time.

The successful candidate will provide

excellent customer service while supporting the smooth day-to-day running of

the practice.

About us

Our Health Partnership was set

up by local GPs who are passionate about providing high quality primary care

and using their time and skills effectively to benefit patients.

We are currently a GP

partnership of 30 practices with 38 surgeries,

serving around 280,000 patients in Birmingham,

Wolverhampton, and Shropshire.

Details

Date posted

13 October 2026

Pay scheme

Other

Salary

£13.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0300-26-0045

Job locations

1st Floor

1856 Pershore Road

Birmingham

B30 3AS

United Kingdom

Woodgate Valley Health Centre

61 Stevens Avenue

Birmingham

B32 3SD

United Kingdom

Job responsibilities

Key Responsibilities Will Include:

• Greeting patients and visitors in a professional and compassionate manner, in person and over the telephone
• Book, reschedule and cancel patient appointments using the clinical system
• Handle incoming phone calls, triage queries and signpost patients to the most appropriate clinician or healthcare service
• Process prescription requests and liaise with GPs and Pharmacists where necessary
• Register new patients and maintaining accurate patient records using clinical systems
• Manage patient queries regarding test results, referrals and general practice information
• Handling confidential information in line with GDPR, NHS Guidelines and practice policies
• Supporting clinicians and the wider practice team with administrative duties
• Assist with referrals to secondary care and community services
• Process incoming and outgoing correspondence
• Scan, file and code clinical documents into patient records

Please see the attached Job description for the full details of the role.

Job responsibilities

Key Responsibilities Will Include:

• Greeting patients and visitors in a professional and compassionate manner, in person and over the telephone
• Book, reschedule and cancel patient appointments using the clinical system
• Handle incoming phone calls, triage queries and signpost patients to the most appropriate clinician or healthcare service
• Process prescription requests and liaise with GPs and Pharmacists where necessary
• Register new patients and maintaining accurate patient records using clinical systems
• Manage patient queries regarding test results, referrals and general practice information
• Handling confidential information in line with GDPR, NHS Guidelines and practice policies
• Supporting clinicians and the wider practice team with administrative duties
• Assist with referrals to secondary care and community services
• Process incoming and outgoing correspondence
• Scan, file and code clinical documents into patient records

Please see the attached Job description for the full details of the role.

Person Specification

Personal Qualities

Essential

• Strong telephone manner and ability to deal with a wide range of people
• Ability to work effectively in a fast-paced environment, managing own clinical workload
• A calm, empathetic, and professional manner under pressure

Experience

Essential

• Experience in care navigation or signposting patients to appropriate services

Knowledge and Skills

Essential

• IT and administrative skills including the use of email and Microsoft office packages
• Excellent communication and interpersonal skills
• An understanding of confidentially and data protection principles (GDPR)
• An awareness of safeguarding principles for adults and children

Person Specification

Personal Qualities

Essential

• Strong telephone manner and ability to deal with a wide range of people
• Ability to work effectively in a fast-paced environment, managing own clinical workload
• A calm, empathetic, and professional manner under pressure

Experience

Essential

• Experience in care navigation or signposting patients to appropriate services

Knowledge and Skills

Essential

• IT and administrative skills including the use of email and Microsoft office packages
• Excellent communication and interpersonal skills
• An understanding of confidentially and data protection principles (GDPR)
• An awareness of safeguarding principles for adults and children

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Employer details

Employer name

Our Health Partnership

Address

1st Floor

1856 Pershore Road

Birmingham

B30 3AS

United Kingdom

Employer's website

https://ourhealthpartnership.com/ (Opens in a new tab)

Employer details

Employer name

Our Health Partnership

Address

1st Floor

1856 Pershore Road

Birmingham

B30 3AS

United Kingdom

Employer's website

https://ourhealthpartnership.com/ (Opens in a new tab)

Job responsibilities

Key Responsibilities Will Include:

• Greeting patients and visitors in a professional and compassionate manner, in person and over the telephone
• Book, reschedule and cancel patient appointments using the clinical system
• Handle incoming phone calls, triage queries and signpost patients to the most appropriate clinician or healthcare service
• Process prescription requests and liaise with GPs and Pharmacists where necessary
• Register new patients and maintaining accurate patient records using clinical systems
• Manage patient queries regarding test results, referrals and general practice information
• Handling confidential information in line with GDPR, NHS Guidelines and practice policies
• Supporting clinicians and the wider practice team with administrative duties
• Assist with referrals to secondary care and community services
• Process incoming and outgoing correspondence
• Scan, file and code clinical documents into patient records

Please see the attached Job description for the full details of the role.

Personal Qualities

Essential

• Strong telephone manner and ability to deal with a wide range of people
• Ability to work effectively in a fast-paced environment, managing own clinical workload
• A calm, empathetic, and professional manner under pressure

Experience

Essential

• Experience in care navigation or signposting patients to appropriate services

Knowledge and Skills

Essential

• IT and administrative skills including the use of email and Microsoft office packages
• Excellent communication and interpersonal skills
• An understanding of confidentially and data protection principles (GDPR)
• An awareness of safeguarding principles for adults and children