Senior Project Support Officer

The Digital Programme at Oxford University Hospitals NHS Foundation Trust is looking for Senior Project Support Officer to join our team delivering projects underpinning Trust strategic objectives.

We are seeking a Senior Project Support Officer to support EPR Digital Projects go-live across the OUH, working on-site, supporting clinical end users during shift work with at-the-elbow support and mentoring junior PSOs.

Successful candidate must be flexible and able to commit to some weekends and night shifts. Lots of overtime opportunities available.

Candidates must be comfortable working in clinical areas including in scrubs within theatre areas after full training is received. Experience using Electronic Patient Record systems beneficial.

Main duties of the job

This post will provide Solution Expertise and Project Management Support for core EPR Solutions through design validation, test, delivery and adoption within the OUH EPR Programme.

The post holder will provide expert solution advice on aspects of Core EPR and related Solutions on which they have been trained, mentored, assessed and certified as competent. The post holder will mentor and support junior colleagues.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year

per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-CORP-8280059-B5

Job locations

John Radcliffe Hospital

Headley Way, Headington

Oxford

OX3 9DU

United Kingdom

Job responsibilities

Suitable candidates will be able to evidence relevant experience and achievement in delivering tangible outcomes. Excellent organisation and communication skills will be an asset.

• Teach clinical workflows to end users and support in their application
• Mentor and support junior PSOs
• Liaise with IM&T staff to trouble-shoot equipment issues
• Assist Solution Leads with testing new workflows
• Provide adoption support for new functionality with a particular emphasis on Theatres support
• Work within a team of 12 to instil confidence in the Electronic Patient Record Systems
• Support clinical shifts, working 12 hour stretches including weekends and night shifts during go live periods with plenty of overtime opportunities available

Must be able to work across all clinical sites of the OUH including John Radcliffe, Horton Hospital, Churchill Hospital and Nuffield Orthopaedic.

Job responsibilities

Suitable candidates will be able to evidence relevant experience and achievement in delivering tangible outcomes. Excellent organisation and communication skills will be an asset.

• Teach clinical workflows to end users and support in their application
• Mentor and support junior PSOs
• Liaise with IM&T staff to trouble-shoot equipment issues
• Assist Solution Leads with testing new workflows
• Provide adoption support for new functionality with a particular emphasis on Theatres support
• Work within a team of 12 to instil confidence in the Electronic Patient Record Systems
• Support clinical shifts, working 12 hour stretches including weekends and night shifts during go live periods with plenty of overtime opportunities available

Must be able to work across all clinical sites of the OUH including John Radcliffe, Horton Hospital, Churchill Hospital and Nuffield Orthopaedic.

Person Specification

Communication & Relationship skills

Essential

• Excellent communicator both written and oral. Capable of working with OUH front line staff
• Providing and receiving complex information, where developed persuasive, training, empathic and re-assurance skills are required because there are barriers to understanding
• Calm temperament with leadership ability to motivate peers and junior staff, deal with conflict, negotiate, influence and overcome hostile resistance to change in a professional manner and in line with Trust Values
• Able to be diplomatic with peers in all staff groups, small and large including those where issues are controversial and that inevitably result in verbal and written challenges
• Awareness and understanding of other healthcare professionals: their roles, and preferred working methods in OUH Services where EPR adoption is taking place
• Specialist knowledge of adoption of aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• Evidence of living Trust Values and demonstrating relevant Behaviours
• In depth knowledge and evidence of practical delivery of Front Line End User Adoption Support

Knowledge, Training and Experience

Essential

• Relevant degree or minimum of 1 years' experience of IT enabled solution and benefits delivery
• Prior experience working in the NHS and an understanding of patient pathways and system workflows
• Specialist knowledge of EPR Test, Delivery, and Adoption, particularly in complex projects involving Cerner EPR in successful large scale change in a healthcare organisation which successfully delivered anticipated benefits
• Specialist theoretical knowledge and expertise in supporting adoption of EPR solutions and related end to end system workflows
• Excellent attention to detail eg in preparing and reviewing complex spreadsheets accurately
• Numerate with excellent literacy skills and the ability to produce formal reports
• Advanced skills in the main Microsoft Office Software: Outlook, Word, Power-point, Excel, Visio, Project
• Demonstrable experience of supervising and mentoring junior colleagues, and of coordination of project activities
• Internal applicants must evidence completion of Mandatory Training

Analytical and Judgemental Skills

Essential

• Methodical approach to organisation and delivery of tasks, good attention to detail and able to produce a range of formal and informal project documents and reports
• Ability to provide expert opinion on aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent) that can be open to interpretation
• Ability to analyse, appraise, interpret and compare a range of facts, situations and options in order that recommendations can be made for aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• An awareness of the importance of confidentiality including experience of dealing with commercially sensitive information
• Evidence of having adhered to professional Technical or Applications Change Management & Configuration Control in Large Scale Projects under conflicting pressures and demanding circumstances

Planning and Organisational Skills

Essential

• Proven organisational skills, ability to work on own initiative and to use discretion in the absence of his/her Manager
• Proven ability to motivate and influence peers outside the EPR Team (or equivalent) to ensure adoption of aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)

Responsibility for Patient/Client Care & for Policy and Service Development

Essential

• Experience and proven ability to understand and represent to the best advantage the patient perspective and the staff perspective in the formulation of briefing and design material associated with aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• Follows policies and procedures for own work area
• Evidence of taking an interest in or contributing toward policy and service development within a directorates in relation to EPR, for example using new technological advances to perform tasks previously performed manually

Responsibility for Financial and Physical Resources

Essential

• Comment on recommendations for effort and equipment required for test, implementation and adoption of aspects of solutions and related end to end system workflows

Responsibility for Human Resources

Essential

• Experience in providing expert advice to a core team of people through a complex and ever changing project programme
• Experience of supervising, mentoring, training, assessing, and certifying the capability of junior colleagues or end users in the Clinical Solution they lead
• Ability to gain commitment from peers and juniors

Responsibility for Information Resource

Essential

• Regular requirement to use computer software to develop or create reports, documents and drawings
• Proven record in professional control and dissemination of documentation associated with aspects of solutions and related end to end system workflows
• Experience of taking responsibility for escalating risks or breaches to IG or the security of the EPR
• Experience of taking responsibility for processing and generating complex information associated with a Clinical Solution through adoption and post project evaluation

Freedom to Act

Essential

• Is guided by standard operating procedures (SOPs), good practice, established precedents and understands what results or standards are to be achieved. Someone is generally available for reference and work may be checked on a sample/random basis

Mental & Emotional Effort & Physical Skills

Essential

• Able to work for long periods of time using a computer
• Proven experience in concentrating continuously over prolonged periods of time, ensuring deadlines are met
• Supporting end users on front line locations with practical and theoretical knowledge on aspects of solutions and related end to end system workflows for long periods of time
• Proven experience in participating in meetings that require in-depth mental attention together with active engagement with other participants
• Flexible approach to work, with an ability to respond to the requirements of a varied, changing, and unpredictable workload
• Evidence of Out of hours and weekend working when required to support Front Line End User Adoption Support
• Ability to work in different clinical locations and environments and work at different workstations for the duration of shifts
• Ability to carry out difficult discussions with end users who may have a vested interest in the opposing view
• Ability to deal with difficult staff in different disciplines to diffuse potentially confrontational circumstances
• Ability to deal with and communicate distressing and emotional circumstances to Trust staff e.g. using applications that may place additional workloads on them or seem to be of a retrograde design or not in accord with their wishes
• Possess advanced keyboard skills
• Ability to drive and have vehicle available
• Ability to carry laptop, projector and other equipment between sites and meeting rooms

Person Specification

Communication & Relationship skills

Essential

• Excellent communicator both written and oral. Capable of working with OUH front line staff
• Providing and receiving complex information, where developed persuasive, training, empathic and re-assurance skills are required because there are barriers to understanding
• Calm temperament with leadership ability to motivate peers and junior staff, deal with conflict, negotiate, influence and overcome hostile resistance to change in a professional manner and in line with Trust Values
• Able to be diplomatic with peers in all staff groups, small and large including those where issues are controversial and that inevitably result in verbal and written challenges
• Awareness and understanding of other healthcare professionals: their roles, and preferred working methods in OUH Services where EPR adoption is taking place
• Specialist knowledge of adoption of aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• Evidence of living Trust Values and demonstrating relevant Behaviours
• In depth knowledge and evidence of practical delivery of Front Line End User Adoption Support

Knowledge, Training and Experience

Essential

• Relevant degree or minimum of 1 years' experience of IT enabled solution and benefits delivery
• Prior experience working in the NHS and an understanding of patient pathways and system workflows
• Specialist knowledge of EPR Test, Delivery, and Adoption, particularly in complex projects involving Cerner EPR in successful large scale change in a healthcare organisation which successfully delivered anticipated benefits
• Specialist theoretical knowledge and expertise in supporting adoption of EPR solutions and related end to end system workflows
• Excellent attention to detail eg in preparing and reviewing complex spreadsheets accurately
• Numerate with excellent literacy skills and the ability to produce formal reports
• Advanced skills in the main Microsoft Office Software: Outlook, Word, Power-point, Excel, Visio, Project
• Demonstrable experience of supervising and mentoring junior colleagues, and of coordination of project activities
• Internal applicants must evidence completion of Mandatory Training

Analytical and Judgemental Skills

Essential

• Methodical approach to organisation and delivery of tasks, good attention to detail and able to produce a range of formal and informal project documents and reports
• Ability to provide expert opinion on aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent) that can be open to interpretation
• Ability to analyse, appraise, interpret and compare a range of facts, situations and options in order that recommendations can be made for aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• An awareness of the importance of confidentiality including experience of dealing with commercially sensitive information
• Evidence of having adhered to professional Technical or Applications Change Management & Configuration Control in Large Scale Projects under conflicting pressures and demanding circumstances

Planning and Organisational Skills

Essential

• Proven organisational skills, ability to work on own initiative and to use discretion in the absence of his/her Manager
• Proven ability to motivate and influence peers outside the EPR Team (or equivalent) to ensure adoption of aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)

Responsibility for Patient/Client Care & for Policy and Service Development

Essential

• Experience and proven ability to understand and represent to the best advantage the patient perspective and the staff perspective in the formulation of briefing and design material associated with aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• Follows policies and procedures for own work area
• Evidence of taking an interest in or contributing toward policy and service development within a directorates in relation to EPR, for example using new technological advances to perform tasks previously performed manually

Responsibility for Financial and Physical Resources

Essential

• Comment on recommendations for effort and equipment required for test, implementation and adoption of aspects of solutions and related end to end system workflows

Responsibility for Human Resources

Essential

• Experience in providing expert advice to a core team of people through a complex and ever changing project programme
• Experience of supervising, mentoring, training, assessing, and certifying the capability of junior colleagues or end users in the Clinical Solution they lead
• Ability to gain commitment from peers and juniors

Responsibility for Information Resource

Essential

• Regular requirement to use computer software to develop or create reports, documents and drawings
• Proven record in professional control and dissemination of documentation associated with aspects of solutions and related end to end system workflows
• Experience of taking responsibility for escalating risks or breaches to IG or the security of the EPR
• Experience of taking responsibility for processing and generating complex information associated with a Clinical Solution through adoption and post project evaluation

Freedom to Act

Essential

• Is guided by standard operating procedures (SOPs), good practice, established precedents and understands what results or standards are to be achieved. Someone is generally available for reference and work may be checked on a sample/random basis

Mental & Emotional Effort & Physical Skills

Essential

• Able to work for long periods of time using a computer
• Proven experience in concentrating continuously over prolonged periods of time, ensuring deadlines are met
• Supporting end users on front line locations with practical and theoretical knowledge on aspects of solutions and related end to end system workflows for long periods of time
• Proven experience in participating in meetings that require in-depth mental attention together with active engagement with other participants
• Flexible approach to work, with an ability to respond to the requirements of a varied, changing, and unpredictable workload
• Evidence of Out of hours and weekend working when required to support Front Line End User Adoption Support
• Ability to work in different clinical locations and environments and work at different workstations for the duration of shifts
• Ability to carry out difficult discussions with end users who may have a vested interest in the opposing view
• Ability to deal with difficult staff in different disciplines to diffuse potentially confrontational circumstances
• Ability to deal with and communicate distressing and emotional circumstances to Trust staff e.g. using applications that may place additional workloads on them or seem to be of a retrograde design or not in accord with their wishes
• Possess advanced keyboard skills
• Ability to drive and have vehicle available
• Ability to carry laptop, projector and other equipment between sites and meeting rooms

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way, Headington

Oxford

OX3 9DU

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way, Headington

Oxford

OX3 9DU

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job responsibilities

Suitable candidates will be able to evidence relevant experience and achievement in delivering tangible outcomes. Excellent organisation and communication skills will be an asset.

• Teach clinical workflows to end users and support in their application
• Mentor and support junior PSOs
• Liaise with IM&T staff to trouble-shoot equipment issues
• Assist Solution Leads with testing new workflows
• Provide adoption support for new functionality with a particular emphasis on Theatres support
• Work within a team of 12 to instil confidence in the Electronic Patient Record Systems
• Support clinical shifts, working 12 hour stretches including weekends and night shifts during go live periods with plenty of overtime opportunities available

Must be able to work across all clinical sites of the OUH including John Radcliffe, Horton Hospital, Churchill Hospital and Nuffield Orthopaedic.

Communication & Relationship skills

Essential

• Excellent communicator both written and oral. Capable of working with OUH front line staff
• Providing and receiving complex information, where developed persuasive, training, empathic and re-assurance skills are required because there are barriers to understanding
• Calm temperament with leadership ability to motivate peers and junior staff, deal with conflict, negotiate, influence and overcome hostile resistance to change in a professional manner and in line with Trust Values
• Able to be diplomatic with peers in all staff groups, small and large including those where issues are controversial and that inevitably result in verbal and written challenges
• Awareness and understanding of other healthcare professionals: their roles, and preferred working methods in OUH Services where EPR adoption is taking place
• Specialist knowledge of adoption of aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• Evidence of living Trust Values and demonstrating relevant Behaviours
• In depth knowledge and evidence of practical delivery of Front Line End User Adoption Support

Knowledge, Training and Experience

Essential

• Relevant degree or minimum of 1 years' experience of IT enabled solution and benefits delivery
• Prior experience working in the NHS and an understanding of patient pathways and system workflows
• Specialist knowledge of EPR Test, Delivery, and Adoption, particularly in complex projects involving Cerner EPR in successful large scale change in a healthcare organisation which successfully delivered anticipated benefits
• Specialist theoretical knowledge and expertise in supporting adoption of EPR solutions and related end to end system workflows
• Excellent attention to detail eg in preparing and reviewing complex spreadsheets accurately
• Numerate with excellent literacy skills and the ability to produce formal reports
• Advanced skills in the main Microsoft Office Software: Outlook, Word, Power-point, Excel, Visio, Project
• Demonstrable experience of supervising and mentoring junior colleagues, and of coordination of project activities
• Internal applicants must evidence completion of Mandatory Training

Analytical and Judgemental Skills

Essential

• Methodical approach to organisation and delivery of tasks, good attention to detail and able to produce a range of formal and informal project documents and reports
• Ability to provide expert opinion on aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent) that can be open to interpretation
• Ability to analyse, appraise, interpret and compare a range of facts, situations and options in order that recommendations can be made for aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• An awareness of the importance of confidentiality including experience of dealing with commercially sensitive information
• Evidence of having adhered to professional Technical or Applications Change Management & Configuration Control in Large Scale Projects under conflicting pressures and demanding circumstances

Planning and Organisational Skills

Essential

• Proven organisational skills, ability to work on own initiative and to use discretion in the absence of his/her Manager
• Proven ability to motivate and influence peers outside the EPR Team (or equivalent) to ensure adoption of aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)

Responsibility for Patient/Client Care & for Policy and Service Development

Essential

• Experience and proven ability to understand and represent to the best advantage the patient perspective and the staff perspective in the formulation of briefing and design material associated with aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• Follows policies and procedures for own work area
• Evidence of taking an interest in or contributing toward policy and service development within a directorates in relation to EPR, for example using new technological advances to perform tasks previously performed manually

Responsibility for Financial and Physical Resources

Essential

• Comment on recommendations for effort and equipment required for test, implementation and adoption of aspects of solutions and related end to end system workflows

Responsibility for Human Resources

Essential

• Experience in providing expert advice to a core team of people through a complex and ever changing project programme
• Experience of supervising, mentoring, training, assessing, and certifying the capability of junior colleagues or end users in the Clinical Solution they lead
• Ability to gain commitment from peers and juniors

Responsibility for Information Resource

Essential

• Regular requirement to use computer software to develop or create reports, documents and drawings
• Proven record in professional control and dissemination of documentation associated with aspects of solutions and related end to end system workflows
• Experience of taking responsibility for escalating risks or breaches to IG or the security of the EPR
• Experience of taking responsibility for processing and generating complex information associated with a Clinical Solution through adoption and post project evaluation

Freedom to Act

Essential

• Is guided by standard operating procedures (SOPs), good practice, established precedents and understands what results or standards are to be achieved. Someone is generally available for reference and work may be checked on a sample/random basis

Mental & Emotional Effort & Physical Skills

Essential

• Able to work for long periods of time using a computer
• Proven experience in concentrating continuously over prolonged periods of time, ensuring deadlines are met
• Supporting end users on front line locations with practical and theoretical knowledge on aspects of solutions and related end to end system workflows for long periods of time
• Proven experience in participating in meetings that require in-depth mental attention together with active engagement with other participants
• Flexible approach to work, with an ability to respond to the requirements of a varied, changing, and unpredictable workload
• Evidence of Out of hours and weekend working when required to support Front Line End User Adoption Support
• Ability to work in different clinical locations and environments and work at different workstations for the duration of shifts
• Ability to carry out difficult discussions with end users who may have a vested interest in the opposing view
• Ability to deal with difficult staff in different disciplines to diffuse potentially confrontational circumstances
• Ability to deal with and communicate distressing and emotional circumstances to Trust staff e.g. using applications that may place additional workloads on them or seem to be of a retrograde design or not in accord with their wishes
• Possess advanced keyboard skills
• Ability to drive and have vehicle available
• Ability to carry laptop, projector and other equipment between sites and meeting rooms