Patient Pathway Administrator - Neurology Secretary

We are seeking to appoint a part time B4 Patient Pathway Administrator to join our friendly Neurology team working at theJohn Radcliffe Hospital sites. Please note the post holder will be required to work from the office.

Are You?

• Able to work in a high paced environment and multitask

• Able to deal with frequent interruptions and re-prioritise your workload to respond to changing service needs

• Team player

• Proactive

• Enthusiastic

• Organised

• Committed to provide best administration service possibleThen look no further!

The post holder will provide an efficient and effective clinical administration service to the department, Consultants and wider clinical team. The post holder will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service.

Informal visits or chat about this role prior applying are welcomed.

Main duties of the job

• To be a designated point of contact for the Consultants and clinic teams,

To provide a full administration service to the Consultant team.

-To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments to avoid breaches.

• To have an overview of all workflows in the admin team and to be responsible for proving an excellent cohesive service to both patients and colleagues.
• To work closely with each member of the admin team to understand their role and support them.

-To cover in times of leave and sick to ensure service continuity.

-To escalate potential issues to the Line Manager and or Service Manager

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel

Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

per annum pro rata

Contract

Fixed term

Duration

5 months

Working pattern

Part-time

Reference number

321-NOTSS-8257292-B4

Job locations

John Radcliffe Hospital

Headley Way, Headington

Oxford

OX3 9DU

United Kingdom

Job responsibilities

1. Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

2. Use of the digital transcription system (Alden) to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 10 working days from the point of clinical delivery / decision.

3. Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.

4. Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT pathway.

5. Monitor urgent investigation requests to ensure they are processed appropriately.

6. 6. To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments to avoid breaches.

7. Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.

8. Follow the tracking procedure for the movement of all patient notes (Case Note Tracking).

9. Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.

10. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.

11. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology

Job responsibilities

1. Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

2. Use of the digital transcription system (Alden) to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 10 working days from the point of clinical delivery / decision.

3. Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.

4. Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT pathway.

5. Monitor urgent investigation requests to ensure they are processed appropriately.

6. 6. To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments to avoid breaches.

7. Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.

8. Follow the tracking procedure for the movement of all patient notes (Case Note Tracking).

9. Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.

10. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.

11. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology

Person Specification

Experience and Skills

Essential

• MS office and applications (including Word, Excel and Outlook)
• Previous experience within the NHS/public sector

Qualifications

Essential

• GCSE or equivalent in English and Maths, grades A-C

Interpersonal / Communication Skills

Essential

• Makes a positive contribution to effective multi-disciplinary team working
• Excellent customer care and communication
• Ability to adapt communication style as required

Person Specification

Experience and Skills

Essential

• MS office and applications (including Word, Excel and Outlook)
• Previous experience within the NHS/public sector

Qualifications

Essential

• GCSE or equivalent in English and Maths, grades A-C

Interpersonal / Communication Skills

Essential

• Makes a positive contribution to effective multi-disciplinary team working
• Excellent customer care and communication
• Ability to adapt communication style as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way, Headington

Oxford

OX3 9DU

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way, Headington

Oxford

OX3 9DU

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job responsibilities

1. Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

2. Use of the digital transcription system (Alden) to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 10 working days from the point of clinical delivery / decision.

3. Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.

4. Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT pathway.

5. Monitor urgent investigation requests to ensure they are processed appropriately.

6. 6. To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments to avoid breaches.

7. Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.

8. Follow the tracking procedure for the movement of all patient notes (Case Note Tracking).

9. Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.

10. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.

11. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology

Experience and Skills

Essential

• MS office and applications (including Word, Excel and Outlook)
• Previous experience within the NHS/public sector

Qualifications

Essential

• GCSE or equivalent in English and Maths, grades A-C

Interpersonal / Communication Skills

Essential

• Makes a positive contribution to effective multi-disciplinary team working
• Excellent customer care and communication
• Ability to adapt communication style as required