Medical Receptionist

To be responsible for undertaking a wide range of administration

duties and the provision of general support to the multidisciplinary

team. Duties can include but are not

limited to, scanning and processing of documents, processing and filtering

medical reports and letters via DOCMAN; some reception duties including greeting

and directing patients, effective use of the appointment system, booking

appointments, processing of information and assisting patients as required.

To act as the central point of contact for patients letters,

reports and other such documentation and ensuring the distribution of

information, messages and enquiries for the clinical team, liaising with

multidisciplinary team members and external agencies such as secondary care

and community service providers.

Main duties of the job

• Greeting patients and visitors in a professional and friendly manner

• Answering telephone calls, booking appointments, and handling enquiries

• Managing patient check-ins and ensuring accurate registration details

• Processing repeat prescription requests and passing on messages to clinicians

• Maintaining patient confidentiality at all times

• Supporting the clinical team with general administrative tasks

• Filing, scanning, and updating patient records using clinical systems

• Liaising with other healthcare providers and services as needed

• Assisting with the smooth day-to-day running of the reception area

• Ensuring waiting areas remain tidy and welcoming

About us

Details

Date posted

24 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time,

Flexible working

Reference number

E0054-26-0123TMP

Job locations

The Mandeville Surgery

Hannon Road

Aylesbury

Buckinghamshire

HP21 8TR

United Kingdom

Job responsibilities

The following are the core responsibilities

of the administrator. There may be on occasion, a requirement to carry out

other tasks; this will be dependent upon factors such as workload and

staffing levels:

a.

Receive correspondence from external

agencies and process accordingly

b.

Scanning documents to the relevant

software programme and logging them

c.

Filtering documents suitably

according to need and passing to the relevant clinicians to read and action

d.

Initiating contact with and

responding to, requests from patients, team members and external agencies

e.

Photocopy documentation as required

f.

Support administrative staff,

providing cover during staff absences

g.

Input data into the patients

healthcare records as necessary

h.

Manage all queries as necessary in

an efficient manner

i.

Maintain a clean, tidy, effective

working area at all times

j.

Support all clinical staff with

general tasks as requested

k.

Completion of administrative tasks

in relation to patient results and letters

Secondary

Responsibilities

In addition to the primary responsibilities,

the receptionist may be requested to:

a.

Maintaining and monitoring the

practice appointment system

b.

Process personal, telephone and

e-requests for appointments

c.

Answer incoming phone calls,

transferring calls or dealing with the callers request appropriately

d.

Signpost patients to the correct

service

e.

Partake in audit as directed by the

audit lead

f.

Action incoming faxes when necessary

g.

Scanning of patient related

documentation and attaching scanned documents to patients healthcare records

h.

Complete opening and closing

procedures in accordance with the duty rota

No canvassers or recruitment agencies, please.

Job responsibilities

The following are the core responsibilities

of the administrator. There may be on occasion, a requirement to carry out

other tasks; this will be dependent upon factors such as workload and

staffing levels:

a.

Receive correspondence from external

agencies and process accordingly

b.

Scanning documents to the relevant

software programme and logging them

c.

Filtering documents suitably

according to need and passing to the relevant clinicians to read and action

d.

Initiating contact with and

responding to, requests from patients, team members and external agencies

e.

Photocopy documentation as required

f.

Support administrative staff,

providing cover during staff absences

g.

Input data into the patients

healthcare records as necessary

h.

Manage all queries as necessary in

an efficient manner

i.

Maintain a clean, tidy, effective

working area at all times

j.

Support all clinical staff with

general tasks as requested

k.

Completion of administrative tasks

in relation to patient results and letters

Secondary

Responsibilities

In addition to the primary responsibilities,

the receptionist may be requested to:

a.

Maintaining and monitoring the

practice appointment system

b.

Process personal, telephone and

e-requests for appointments

c.

Answer incoming phone calls,

transferring calls or dealing with the callers request appropriately

d.

Signpost patients to the correct

service

e.

Partake in audit as directed by the

audit lead

f.

Action incoming faxes when necessary

g.

Scanning of patient related

documentation and attaching scanned documents to patients healthcare records

h.

Complete opening and closing

procedures in accordance with the duty rota

No canvassers or recruitment agencies, please.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;

Experience

Essential

• Experience working with the general public.

Desirable

• Experience in administrative duties;
• Experience working in a health care setting;

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;

Experience

Essential

• Experience working with the general public.

Desirable

• Experience in administrative duties;
• Experience working in a health care setting;

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Mandeville Surgery

Hannon Road

Aylesbury

Buckinghamshire

HP21 8TR

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Mandeville Surgery

Hannon Road

Aylesbury

Buckinghamshire

HP21 8TR

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job responsibilities

The following are the core responsibilities

of the administrator. There may be on occasion, a requirement to carry out

other tasks; this will be dependent upon factors such as workload and

staffing levels:

a.

Receive correspondence from external

agencies and process accordingly

b.

Scanning documents to the relevant

software programme and logging them

c.

Filtering documents suitably

according to need and passing to the relevant clinicians to read and action

d.

Initiating contact with and

responding to, requests from patients, team members and external agencies

e.

Photocopy documentation as required

f.

Support administrative staff,

providing cover during staff absences

g.

Input data into the patients

healthcare records as necessary

h.

Manage all queries as necessary in

an efficient manner

i.

Maintain a clean, tidy, effective

working area at all times

j.

Support all clinical staff with

general tasks as requested

k.

Completion of administrative tasks

in relation to patient results and letters

Secondary

Responsibilities

In addition to the primary responsibilities,

the receptionist may be requested to:

a.

Maintaining and monitoring the

practice appointment system

b.

Process personal, telephone and

e-requests for appointments

c.

Answer incoming phone calls,

transferring calls or dealing with the callers request appropriately

d.

Signpost patients to the correct

service

e.

Partake in audit as directed by the

audit lead

f.

Action incoming faxes when necessary

g.

Scanning of patient related

documentation and attaching scanned documents to patients healthcare records

h.

Complete opening and closing

procedures in accordance with the duty rota

No canvassers or recruitment agencies, please.

Qualifications

Essential

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;

Experience

Essential

• Experience working with the general public.

Desirable

• Experience in administrative duties;
• Experience working in a health care setting;