Digital Communications Officer

Are you skilled and experienced in digital communications, passionate about digital, and ready to make your next move?

Were looking for someone who can:

Turn digital know-how into storytelling gold

Think on their feet, bring creativity and spot story opportunities

Be a safe pair of hands during challenging times

Main duties of the job

You will work closely with the Communications Manager and play a hugely important role in a small team used to punching above its weight. Your digital knowledge and understanding will help our communications stay ahead of the game, helping us connect internally and externally with our clients, staff, partners and influencers.

Were passionate about our work at Second Step. Our clients and their mental health needs are the cornerstone of everything we do. If youre interested in joining an innovative and dynamic organisation ambitious to do more for the people and communities it works with, then wed really like to hear from you!

About us

Second Step is a leading mental health charity supporting people across Bristol and the Southwest. We provide innovative, trauma-informed support to people experiencing complex needs, including mental health difficulties, homelessness, substance misuse and contact with the criminal justice system. Our services are built around recovery, choice and co-production, putting people at the heart of everything we do.

Details

Date posted

09 October 2026

Pay scheme

Other

Salary

£34,015 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

SEC1240113

Job locations

162 Pennywell Road

St Jude's

Bristol

BS5 0TX

United Kingdom

Job responsibilities

Strategy: Assist in the development and implementation of the organisations digital strategy with the PR & Communications

Manager. Work with the PR & Communications Manager to support the senior leadership team (SLT) to be more digitally active

particularly on LinkedIn.

Channels: Manage the organisations digital and social media channels currently Instagram, LinkedIn, YouTube & support the

Bristol Wellbeing College Coordinator to manage the BSWs closed Facebook group - advising on best practice, developments and

ways of working.

Campaigns: Manage digital communications campaigns following key awareness days during the year and support the comms

team overall to ensure digital is integrated in all comms.

Content: Creating Second Step values-focused digital content across all channels using a content calendar and ensuring our

approach is planned and also reactive eg responding to Government changes in mental health and homelessness policy.

Evaluation & monitoring: Analyse and report on the effectiveness of digital comms methods and techniques to ensure we grow

our digital footprint and improve our comms through effective use of digital. Monitor the digital and social media coverage on a

monthly basis, providing regular quarterly reports and ensuring regular measurement of the effectiveness of our digital activity. Input into a yearly comms report to the senior leadership team.

Job responsibilities

Strategy: Assist in the development and implementation of the organisations digital strategy with the PR & Communications

Manager. Work with the PR & Communications Manager to support the senior leadership team (SLT) to be more digitally active

particularly on LinkedIn.

Channels: Manage the organisations digital and social media channels currently Instagram, LinkedIn, YouTube & support the

Bristol Wellbeing College Coordinator to manage the BSWs closed Facebook group - advising on best practice, developments and

ways of working.

Campaigns: Manage digital communications campaigns following key awareness days during the year and support the comms

team overall to ensure digital is integrated in all comms.

Content: Creating Second Step values-focused digital content across all channels using a content calendar and ensuring our

approach is planned and also reactive eg responding to Government changes in mental health and homelessness policy.

Evaluation & monitoring: Analyse and report on the effectiveness of digital comms methods and techniques to ensure we grow

our digital footprint and improve our comms through effective use of digital. Monitor the digital and social media coverage on a

monthly basis, providing regular quarterly reports and ensuring regular measurement of the effectiveness of our digital activity. Input into a yearly comms report to the senior leadership team.

Person Specification

Experience

Essential

• Experience managing social media channels and creating engaging digital content
• Strong visual and video content creation skills using canva and adobe creative suite or similar
• Ability to use analytics to measure and improve performance.
• Proven experience of commissioning work from and managing external consultants
• Experience of producing materials for varied audiences

Desirable

• Experience of working in the voluntary sector
• Experience of organising events/conferences
• Experience of media management

Person Specification

Experience

Essential

• Experience managing social media channels and creating engaging digital content
• Strong visual and video content creation skills using canva and adobe creative suite or similar
• Ability to use analytics to measure and improve performance.
• Proven experience of commissioning work from and managing external consultants
• Experience of producing materials for varied audiences

Desirable

• Experience of working in the voluntary sector
• Experience of organising events/conferences
• Experience of media management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

162 Pennywell Road

St Jude's

Bristol

BS5 0TX

United Kingdom

Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

162 Pennywell Road

St Jude's

Bristol

BS5 0TX

United Kingdom

Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Job responsibilities

Strategy: Assist in the development and implementation of the organisations digital strategy with the PR & Communications

Manager. Work with the PR & Communications Manager to support the senior leadership team (SLT) to be more digitally active

particularly on LinkedIn.

Channels: Manage the organisations digital and social media channels currently Instagram, LinkedIn, YouTube & support the

Bristol Wellbeing College Coordinator to manage the BSWs closed Facebook group - advising on best practice, developments and

ways of working.

Campaigns: Manage digital communications campaigns following key awareness days during the year and support the comms

team overall to ensure digital is integrated in all comms.

Content: Creating Second Step values-focused digital content across all channels using a content calendar and ensuring our

approach is planned and also reactive eg responding to Government changes in mental health and homelessness policy.

Evaluation & monitoring: Analyse and report on the effectiveness of digital comms methods and techniques to ensure we grow

our digital footprint and improve our comms through effective use of digital. Monitor the digital and social media coverage on a

monthly basis, providing regular quarterly reports and ensuring regular measurement of the effectiveness of our digital activity. Input into a yearly comms report to the senior leadership team.

Experience

Essential

• Experience managing social media channels and creating engaging digital content
• Strong visual and video content creation skills using canva and adobe creative suite or similar
• Ability to use analytics to measure and improve performance.
• Proven experience of commissioning work from and managing external consultants
• Experience of producing materials for varied audiences

Desirable

• Experience of working in the voluntary sector
• Experience of organising events/conferences
• Experience of media management