Quality Assurance Support Officer

We are seeking an organised and proactive Quality Assurance Support Officer to join the Governance Support Unit at Sherwood Forest Hospitals NHS Foundation Trust.

This varied Band 4 role will provide high-quality administrative and data support across clinical governance, incident management, Duty of Candour, organisational learning and clinical document processes, including coordinating meetings, collating quality information and preparing reports and communications. The successful candidate will have strong IT, communication and organisational skills, excellent attention to detail and the ability to manage competing priorities while working both independently and collaboratively.

This is an excellent opportunity to contribute to continuous improvement and support the delivery of safe, effective and high-quality patient care across the Trust.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Details

Date posted

08 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

per annum

Contract

Permanent

Working pattern

Full-time

Reference number

214-CEN-8302694

Job locations

Kings Mill

Mansfield Road

Sutton in Ashfield

NG17 4JL

United Kingdom

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Knowledge

Essential

• Understanding of the NHS quality and effectiveness agenda, priorities and requirements.
• Knowledge of compliance, risk and audit systems and methodologies.
• Knowledge of administrative procedures and specialist IT systems.
• Knowledge of project management.
• Strong communication skills: verbal, written and presentational.
• Awareness of data quality and information governance principles and requirements.
• Good personal organisation, prioritisation and time management skills.
• Good working knowledge of general administrative and IT practices and packages, including MS Office applications.

Desirable

• Knowledge of NHS governance and compliance management systems and processes.
• Awareness of a range of data processing, analysis and problem solving methods.
• Datix system experience.

Qualifications

Essential

• Educated to A-Level standard or equivalent qualification; or experience gained in a comparable environment.

Desirable

• Diploma level qualification or equivalent.

Further Training

Desirable

• Formal training in governance, compliance, risk management or related disciplines.
• Trained in database or business administration system maintenance.

Experience

Essential

• Demonstrable experience of monitoring compliance with established standards and guidelines within a large and complex organisation.
• Experience of using and maintaining corporate records using a database, including the production of professional reports to meet internal and external requirements.
• Previous NHS experience.

Desirable

• Proven experience in managing activities related to NICE and other formal guidance.
• Demonstrable experience of analysing complex data and presenting in a user friendly format.
• Experience of providing staff training in a range of different ways (to individuals and groups).

Contractual

Essential

• Flexible approach to working including a willingness and ability to travel to other SFH sites as well as external locations.

Person Specification

Knowledge

Essential

• Understanding of the NHS quality and effectiveness agenda, priorities and requirements.
• Knowledge of compliance, risk and audit systems and methodologies.
• Knowledge of administrative procedures and specialist IT systems.
• Knowledge of project management.
• Strong communication skills: verbal, written and presentational.
• Awareness of data quality and information governance principles and requirements.
• Good personal organisation, prioritisation and time management skills.
• Good working knowledge of general administrative and IT practices and packages, including MS Office applications.

Desirable

• Knowledge of NHS governance and compliance management systems and processes.
• Awareness of a range of data processing, analysis and problem solving methods.
• Datix system experience.

Qualifications

Essential

• Educated to A-Level standard or equivalent qualification; or experience gained in a comparable environment.

Desirable

• Diploma level qualification or equivalent.

Further Training

Desirable

• Formal training in governance, compliance, risk management or related disciplines.
• Trained in database or business administration system maintenance.

Experience

Essential

• Demonstrable experience of monitoring compliance with established standards and guidelines within a large and complex organisation.
• Experience of using and maintaining corporate records using a database, including the production of professional reports to meet internal and external requirements.
• Previous NHS experience.

Desirable

• Proven experience in managing activities related to NICE and other formal guidance.
• Demonstrable experience of analysing complex data and presenting in a user friendly format.
• Experience of providing staff training in a range of different ways (to individuals and groups).

Contractual

Essential

• Flexible approach to working including a willingness and ability to travel to other SFH sites as well as external locations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

Kings Mill

Mansfield Road

Sutton in Ashfield

NG17 4JL

United Kingdom

Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

Kings Mill

Mansfield Road

Sutton in Ashfield

NG17 4JL

United Kingdom

Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Knowledge

Essential

• Understanding of the NHS quality and effectiveness agenda, priorities and requirements.
• Knowledge of compliance, risk and audit systems and methodologies.
• Knowledge of administrative procedures and specialist IT systems.
• Knowledge of project management.
• Strong communication skills: verbal, written and presentational.
• Awareness of data quality and information governance principles and requirements.
• Good personal organisation, prioritisation and time management skills.
• Good working knowledge of general administrative and IT practices and packages, including MS Office applications.

Desirable

• Knowledge of NHS governance and compliance management systems and processes.
• Awareness of a range of data processing, analysis and problem solving methods.
• Datix system experience.

Qualifications

Essential

• Educated to A-Level standard or equivalent qualification; or experience gained in a comparable environment.

Desirable

• Diploma level qualification or equivalent.

Further Training

Desirable

• Formal training in governance, compliance, risk management or related disciplines.
• Trained in database or business administration system maintenance.

Experience

Essential

• Demonstrable experience of monitoring compliance with established standards and guidelines within a large and complex organisation.
• Experience of using and maintaining corporate records using a database, including the production of professional reports to meet internal and external requirements.
• Previous NHS experience.

Desirable

• Proven experience in managing activities related to NICE and other formal guidance.
• Demonstrable experience of analysing complex data and presenting in a user friendly format.
• Experience of providing staff training in a range of different ways (to individuals and groups).

Contractual

Essential

• Flexible approach to working including a willingness and ability to travel to other SFH sites as well as external locations.