Overseas and Private Patients Officer

Sherwood Forest Hospitals are currently seeking two enthusiastic and dedicated Clerical Officers to join our dynamic Procurement and Commercial Services team.

Reporting to the Commercial Services Manager, you will play a vital role in ensuring Overseas and Private Patient income is aways recovered. You'll be expected to work to tight deadlines, follow strict procedures, and demonstrate initiative and teamwork.

Key Responsibilities:

• Provide a centralised and comprehensive service in relation to the identifying and charging of Overseas Visitor and Private Patients
• Work with the Finance Department on the pricing of patient treatment and the preparation of accurate data for invoicing purposes
• Use the Trust finance systems for the creation of invoices
• Provide a responsible, effective administration process related to Overseas Visitors, be the key link for the Trust with external organisations
• Assist the Commercial Manager in identifying improvements to procedures and their implementation

Apply today and join our Overseas and Private Patient Team.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

We know happy colleagues deliver better care. All our teams work in a supportive environment, which nurtures your wellbeing and provides opportunities for development and progression. We do not just care for our patients, we also care for you.

We have an open, inclusive and diverse culture and we would like you to be part of the team.

Details

Date posted

06 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

214-CEN-8044640-A

Job locations

King's Mill Hospital

Mansfield Road

Sutton in Ashffield

NG17 4JL

United Kingdom

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Knowledge

Essential

• Computer literate being fully conversant in Microsoft Packages (Email, Excel & Word) .
• Ability to work independently and use own initiative.
• Guidelines relating to Overseas Visitor patient.

Desirable

• An understanding of the NHS.
• Ability to use own initiative.
• Use of Careflow - the Trust's Electronic Patient System.

Qualifications

Essential

• GCSE in English language and Maths NVQ Level 3 (or equivalent qualification or experience).
• ECDL qualification or equivalent experience.

Experience

Essential

• Office administration or secretarial experience.
• Previous experience of working with various databases and Windows packages.
• Understanding of confidentiality and Data Protection.
• Accurate Typing skills.
• Capable of remaining calm & professional in busy situations.
• Ability to work as part of a team, under supervision, and on occasion, take definitive action in decision making.
• Attention to detail.
• Organised and methodical.
• Demonstrates an ability to project a professional attitude/image.
• Good telephone Manner.
• Good verbal and written communication skills.
• Experience of dealing with sensitive and delicate situations.

Desirable

• Experience within a customer service setting.
• Experience within an NHS administrative environment.
• Medical Terminology understanding.
• Previous experience of working with NHS Patient Administration systems.

Person Specification

Knowledge

Essential

• Computer literate being fully conversant in Microsoft Packages (Email, Excel & Word) .
• Ability to work independently and use own initiative.
• Guidelines relating to Overseas Visitor patient.

Desirable

• An understanding of the NHS.
• Ability to use own initiative.
• Use of Careflow - the Trust's Electronic Patient System.

Qualifications

Essential

• GCSE in English language and Maths NVQ Level 3 (or equivalent qualification or experience).
• ECDL qualification or equivalent experience.

Experience

Essential

• Office administration or secretarial experience.
• Previous experience of working with various databases and Windows packages.
• Understanding of confidentiality and Data Protection.
• Accurate Typing skills.
• Capable of remaining calm & professional in busy situations.
• Ability to work as part of a team, under supervision, and on occasion, take definitive action in decision making.
• Attention to detail.
• Organised and methodical.
• Demonstrates an ability to project a professional attitude/image.
• Good telephone Manner.
• Good verbal and written communication skills.
• Experience of dealing with sensitive and delicate situations.

Desirable

• Experience within a customer service setting.
• Experience within an NHS administrative environment.
• Medical Terminology understanding.
• Previous experience of working with NHS Patient Administration systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton in Ashffield

NG17 4JL

United Kingdom

Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton in Ashffield

NG17 4JL

United Kingdom

Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Knowledge

Essential

• Computer literate being fully conversant in Microsoft Packages (Email, Excel & Word) .
• Ability to work independently and use own initiative.
• Guidelines relating to Overseas Visitor patient.

Desirable

• An understanding of the NHS.
• Ability to use own initiative.
• Use of Careflow - the Trust's Electronic Patient System.

Qualifications

Essential

• GCSE in English language and Maths NVQ Level 3 (or equivalent qualification or experience).
• ECDL qualification or equivalent experience.

Experience

Essential

• Office administration or secretarial experience.
• Previous experience of working with various databases and Windows packages.
• Understanding of confidentiality and Data Protection.
• Accurate Typing skills.
• Capable of remaining calm & professional in busy situations.
• Ability to work as part of a team, under supervision, and on occasion, take definitive action in decision making.
• Attention to detail.
• Organised and methodical.
• Demonstrates an ability to project a professional attitude/image.
• Good telephone Manner.
• Good verbal and written communication skills.
• Experience of dealing with sensitive and delicate situations.

Desirable

• Experience within a customer service setting.
• Experience within an NHS administrative environment.
• Medical Terminology understanding.
• Previous experience of working with NHS Patient Administration systems.