Senior People and Development Officer

Are you an experienced HR professional looking for a rewarding role where you can make a real difference? Join Shropdoc to provide trusted HR support and help our people and organisation develop for the future.About the role:

Working as part of our small, collaborative People team, you will provide practical HR advice and support to managers and colleagues, contribute to employee relations activity and help strengthen learning, development and manager capability across Shropdoc.

Based at our head office in Shrewsbury, you will join our small, collaborative People team. This varied, hands-on role will suit someone who enjoys working closely with managers, supporting colleagues and translating good People practice into positive outcomes.

Experience or knowledge of payroll and health and safety would be an advantage and would add valuable breadth across the wider People function. The relevant team members will remain the subject-matter experts, but experience in these areas would complement your core HR expertise and strengthen your application.

Main duties of the job

We are looking for an experienced HR professional who can bring strong core HR knowledge, sound judgement and a practical, people-focused approach. You will be confident providing advice to managers, handling employee relations matters and supporting colleagues through a range of people-related issues.

You will also have an interest in learning and development, with the ability to help managers build their confidence and capability through effective training, coaching and support.

You will be someone who:

• Has solid experience across the core HR function, including employee relations and providing advice to managers.
• Communicates confidently and builds positive working relationships at all levels.
• Can handle sensitive and sometimes challenging situations with professionalism, empathy and sound judgement.
• Has an interest in learning and development and supporting manager capability.
• Is organised, proactive and able to manage competing priorities in a busy environment.
• Uses People data and information effectively to identify themes, support decision-making and improve practice.
• Works collaboratively and understands the importance of an integrated People approach.
• Is committed to continuous improvement and finding practical ways to make a positive difference.

About us

About Us:

Shropdoc is a not-for-profit company established in 1996. We provide oncology and haematology telephone triage services for patients receiving treatment from the Royal Shrewsbury and Telford Hospitals and across Lancashire. We also provide urgent primary care services for patients across Powys.

Why Shropdoc?

At Shropdoc, our values of Community, Quality, Kindness, Integrity and Development are at the heart of how we work. We are proud of the difference our people make to patients and communities and are committed to creating an environment where people can contribute, develop and feel valued.

This is a great opportunity to join an organisation where your contribution will be visible, your ideas will be welcomed and you will have the opportunity to help shape our People approach as Shropdoc continues to develop for the future.

Next Steps?

This vacancy is being managed by Kinetic Health Partners on behalf of Shropdoc. All enquiries and applications should be directed to Sam Alsop-Hall at sam@kinetichealthpartners.co.uk.

Applications will be shortlisted and interviews may take place while the advert is live. Shropdoc reserves the right to close the advert early if a suitable candidate is appointed.

Details

Date posted

14 October 2026

Pay scheme

Other

Salary

Depending on experience

Actual Pro-rata Salary: £35,000pa to £38,000pa

Contract

Permanent

Working pattern

Part-time

Reference number

E0081-26-0010

Job locations

Unit A

3 Longbow Close

Shrewsbury

Shropshire

SY1 3GZ

United Kingdom

Job responsibilities

COMPETENCY

FRAMEWORK

Professional

HR Expertise

Provides credible HR advice and support, applying

sound employment practice and professional judgement.

Learning & Development

Identifies development needs and

designs and deliver effective training that builds organisational and

management capability.

People & Employee Relations

Supports Managers and Team Leaders to

manage people effectively, including performance, absence, employee relations

and challenging conversation.

Payroll

& People Systems

Works collaboratively to support contractual

changes, providing appropriate payroll support and cover during periods of

absence, and ensuring effective use of People systems and information.

Health, Safety and &Wellbeing

Contributes to a positive culture of

health, safety and employee wellbeing, working collaboratively with the wider

People and H&S functions.

Collaborative

Partnership

Builds strong working relationships

across the organisation and contributes effectively to wider People

priorities.

Values

& Professionalism

Demonstrates integrity,

confidentiality, adaptability and a commitment to Shropdocs values and

positive employee experience.

PRIMARY

RESPONSIBILITIES

• Support the Head of People, Estates

& Health & Safety in the operational delivery and continuous

improvement of the People function, ensuring high-quality, responsive services

that align with organisational priorities.

• Provide professional guidance on all

people related matters and promote the consistent application of HR policies,

procedures and employment best practice across the organisation.

• Coordinate workforce initiatives that

enhance organisational development, employee engagement, wellbeing, learning

and workforce capability.

• Support the development and

implementation of the organisation's learning and development priorities in

accordance with the Training Policy and the Staff Talent Development and Staff

Retention Strategy.

• Build effective working relationships

across the organisation, working collaboratively with managers, the People

& Systems Co-ordinator, the Payroll, Pensions & Benefits Manager and

the Estates and Health & Safety Officer to support an integrated,

high-quality corporate service, while recognising the distinct responsibilities

and professional boundaries of each function.

• Promote and support a culture of

continuous improvement, innovation and excellence, aligned with Shropdocs

values.

TASKS AND

RESPONSIBILITIES

HR, People and Employee Relations

To contribute to the

overall success of the HR Department in delivering a proactive and

customer-focused HR service by providing effective support, guidance and advice

to managers and staff members on a wide variety of HR matters, including but

not limited to employee relations, policy and process, recruitment, and the

delivery of key projects, to include but limited to:

• Manage a varied ER caseload including

disciplinary, grievance, absence, capability, performance, and probation

matters, and be first point of contact for HR queries relating to ER matters.

• Act as HR lead, alongside managers, in

the management of change issues, leading in formal consultation exercises. Escalate complex or high-risk cases to the

Head of People, Estates & Health & Safety.

• Manage sickness absence in

collaboration with managers, managing redeployment where appropriate, assisting

staff back to work, and working with managers to reduce sickness absence across

the organisation. Implementation of workforce initiatives that improve

recruitment, retention and workforce sustainability.

• Oversee resource planning, providing

advice to managers on recruitment campaigns, development of job

descriptions/person specifications, job evaluations, and appropriate selection

processes.

• Provide advice to managers on HR

policies and employment legislation.

• Support wellbeing, attendance

management, and Occupational Health referrals.

• Support with employee development,

succession planning and talent management activities.

• Lead on specific People-related

improvement projects from planning through to implementation and evaluation.

• Support digital transformation

initiatives affecting the People, Payroll & Estates & Health &

Safety functions.

Training and Development

The postholder will support the organisations learning and

development priorities, ensuring training and development activity meets organisational,

and workforce needs and supports managers and employees to develop their skills

and capability. Responsibilities will include, but are not limited to:

• Identification and analysis of

organisational learning and development needs, informed by workforce planning,

appraisal outcomes, manager feedback, organisational priorities and business

objectives.

• Design, develop and deliver engaging

HR-related training, workshops and guidance sessions for managers and staff,

including People policies, employee relations processes, absence management,

performance management, effective conversations, coaching and other priority

areas identified through organisational need.

• Apply appropriate learning and

development methodologies to ensure training is practical, engaging and

relevant to the needs of the organisation, with the ability to deliver

effectively both face-to-face and virtually.

• Coach and support managers to develop

their confidence and capability in having effective conversations, managing

performance, supporting employee development and addressing people-related

issues appropriately.

• Promote a culture of continuous

learning, professional development, knowledge sharing and continuous

improvement across the organisation.

• Work collaboratively with the People

& Systems Co-ordinator to monitor mandatory and statutory training

compliance, identify gaps and support managers in taking appropriate follow-up

action.

• Maintain appropriate records of

learning and development activity and provide relevant reports and management

information to support organisational oversight and workforce planning.

• Contribute to the continuous

improvement of the organisation's learning and development approach,

identifying opportunities to improve capability, engagement and organisational

performance.

Workforce Governance and Assurance

• Contribute to the Workforce Development

Group (and its sub-groups) in developing governance, assurance and best

practice.

• Liaise with the Medical

Director and clinical teams to support and maintain

compliance with workforce-related regulatory and quality standards, including CQC/

HIW requirements, ensuring appropriate processes, records and

evidence are maintained.

• Work closely with the People &

Systems Co-ordinator to provide assurance to the Head of People, Estates &

H&S regarding workforce compliance and governance risks.

• Oversee implementation of

recommendations arising from audits and inspections and report to the Head of

People, Estates & Health & Safety.

Collaborative Working

• Build and maintain effective

working relationships across the People, Payroll and Estates & Health &

Safety functions, promoting clear communication, effective information sharing

and a coordinated approach to organisational priorities.

• Work closely with the Payroll,

Pensions & Benefits Manager and People & Systems Co-ordinator to ensure

the accurate and timely delivery of integrated People and Payroll processes,

including contractual changes, pay awards, salary reviews, changes to terms and

conditions and employee benefits. Contribute to resolving queries and

identifying opportunities to improve processes, controls and service delivery.

• Provide operational resilience

across the People and Payroll functions, including appropriate cover during

periods of absence, helping to maintain continuity, accuracy and timely

processing and ensuring key knowledge and contingency arrangements are maintained.

• Contribute to the development and

delivery of employee engagement, wellbeing, benefits and organisational culture

initiatives, working with colleagues and managers to ensure these are aligned

with organisational priorities and the employee experience.

General

Responsibilities

• Complete all statutory, mandatory

and role-specific training within required timescales, maintaining compliance

with organisational and regulatory requirements.

• Contribute positively to team

working, service improvement and organisational priorities, supporting

colleagues flexibly where required and within the scope of the role.

• Participate in HR and other

departmental meetings and training sessions as appropriate.

• Undertake any other duties as

directed which are consistent with the role being undertaken. These duties are

not exhaustive and are subject to ongoing review in conjunction with the post

holder and the changing needs of the organisation.

Job responsibilities

COMPETENCY

FRAMEWORK

Professional

HR Expertise

Provides credible HR advice and support, applying

sound employment practice and professional judgement.

Learning & Development

Identifies development needs and

designs and deliver effective training that builds organisational and

management capability.

People & Employee Relations

Supports Managers and Team Leaders to

manage people effectively, including performance, absence, employee relations

and challenging conversation.

Payroll

& People Systems

Works collaboratively to support contractual

changes, providing appropriate payroll support and cover during periods of

absence, and ensuring effective use of People systems and information.

Health, Safety and &Wellbeing

Contributes to a positive culture of

health, safety and employee wellbeing, working collaboratively with the wider

People and H&S functions.

Collaborative

Partnership

Builds strong working relationships

across the organisation and contributes effectively to wider People

priorities.

Values

& Professionalism

Demonstrates integrity,

confidentiality, adaptability and a commitment to Shropdocs values and

positive employee experience.

PRIMARY

RESPONSIBILITIES

• Support the Head of People, Estates

& Health & Safety in the operational delivery and continuous

improvement of the People function, ensuring high-quality, responsive services

that align with organisational priorities.

• Provide professional guidance on all

people related matters and promote the consistent application of HR policies,

procedures and employment best practice across the organisation.

• Coordinate workforce initiatives that

enhance organisational development, employee engagement, wellbeing, learning

and workforce capability.

• Support the development and

implementation of the organisation's learning and development priorities in

accordance with the Training Policy and the Staff Talent Development and Staff

Retention Strategy.

• Build effective working relationships

across the organisation, working collaboratively with managers, the People

& Systems Co-ordinator, the Payroll, Pensions & Benefits Manager and

the Estates and Health & Safety Officer to support an integrated,

high-quality corporate service, while recognising the distinct responsibilities

and professional boundaries of each function.

• Promote and support a culture of

continuous improvement, innovation and excellence, aligned with Shropdocs

values.

TASKS AND

RESPONSIBILITIES

HR, People and Employee Relations

To contribute to the

overall success of the HR Department in delivering a proactive and

customer-focused HR service by providing effective support, guidance and advice

to managers and staff members on a wide variety of HR matters, including but

not limited to employee relations, policy and process, recruitment, and the

delivery of key projects, to include but limited to:

• Manage a varied ER caseload including

disciplinary, grievance, absence, capability, performance, and probation

matters, and be first point of contact for HR queries relating to ER matters.

• Act as HR lead, alongside managers, in

the management of change issues, leading in formal consultation exercises. Escalate complex or high-risk cases to the

Head of People, Estates & Health & Safety.

• Manage sickness absence in

collaboration with managers, managing redeployment where appropriate, assisting

staff back to work, and working with managers to reduce sickness absence across

the organisation. Implementation of workforce initiatives that improve

recruitment, retention and workforce sustainability.

• Oversee resource planning, providing

advice to managers on recruitment campaigns, development of job

descriptions/person specifications, job evaluations, and appropriate selection

processes.

• Provide advice to managers on HR

policies and employment legislation.

• Support wellbeing, attendance

management, and Occupational Health referrals.

• Support with employee development,

succession planning and talent management activities.

• Lead on specific People-related

improvement projects from planning through to implementation and evaluation.

• Support digital transformation

initiatives affecting the People, Payroll & Estates & Health &

Safety functions.

Training and Development

The postholder will support the organisations learning and

development priorities, ensuring training and development activity meets organisational,

and workforce needs and supports managers and employees to develop their skills

and capability. Responsibilities will include, but are not limited to:

• Identification and analysis of

organisational learning and development needs, informed by workforce planning,

appraisal outcomes, manager feedback, organisational priorities and business

objectives.

• Design, develop and deliver engaging

HR-related training, workshops and guidance sessions for managers and staff,

including People policies, employee relations processes, absence management,

performance management, effective conversations, coaching and other priority

areas identified through organisational need.

• Apply appropriate learning and

development methodologies to ensure training is practical, engaging and

relevant to the needs of the organisation, with the ability to deliver

effectively both face-to-face and virtually.

• Coach and support managers to develop

their confidence and capability in having effective conversations, managing

performance, supporting employee development and addressing people-related

issues appropriately.

• Promote a culture of continuous

learning, professional development, knowledge sharing and continuous

improvement across the organisation.

• Work collaboratively with the People

& Systems Co-ordinator to monitor mandatory and statutory training

compliance, identify gaps and support managers in taking appropriate follow-up

action.

• Maintain appropriate records of

learning and development activity and provide relevant reports and management

information to support organisational oversight and workforce planning.

• Contribute to the continuous

improvement of the organisation's learning and development approach,

identifying opportunities to improve capability, engagement and organisational

performance.

Workforce Governance and Assurance

• Contribute to the Workforce Development

Group (and its sub-groups) in developing governance, assurance and best

practice.

• Liaise with the Medical

Director and clinical teams to support and maintain

compliance with workforce-related regulatory and quality standards, including CQC/

HIW requirements, ensuring appropriate processes, records and

evidence are maintained.

• Work closely with the People &

Systems Co-ordinator to provide assurance to the Head of People, Estates &

H&S regarding workforce compliance and governance risks.

• Oversee implementation of

recommendations arising from audits and inspections and report to the Head of

People, Estates & Health & Safety.

Collaborative Working

• Build and maintain effective

working relationships across the People, Payroll and Estates & Health &

Safety functions, promoting clear communication, effective information sharing

and a coordinated approach to organisational priorities.

• Work closely with the Payroll,

Pensions & Benefits Manager and People & Systems Co-ordinator to ensure

the accurate and timely delivery of integrated People and Payroll processes,

including contractual changes, pay awards, salary reviews, changes to terms and

conditions and employee benefits. Contribute to resolving queries and

identifying opportunities to improve processes, controls and service delivery.

• Provide operational resilience

across the People and Payroll functions, including appropriate cover during

periods of absence, helping to maintain continuity, accuracy and timely

processing and ensuring key knowledge and contingency arrangements are maintained.

• Contribute to the development and

delivery of employee engagement, wellbeing, benefits and organisational culture

initiatives, working with colleagues and managers to ensure these are aligned

with organisational priorities and the employee experience.

General

Responsibilities

• Complete all statutory, mandatory

and role-specific training within required timescales, maintaining compliance

with organisational and regulatory requirements.

• Contribute positively to team

working, service improvement and organisational priorities, supporting

colleagues flexibly where required and within the scope of the role.

• Participate in HR and other

departmental meetings and training sessions as appropriate.

• Undertake any other duties as

directed which are consistent with the role being undertaken. These duties are

not exhaustive and are subject to ongoing review in conjunction with the post

holder and the changing needs of the organisation.

Person Specification

Experience

Essential

• • Professional HR experience, including providing advice and support to managers and employees across a broad range of people matters.
• • Experience of advising managers on employee relations, including performance, absences, conduct, capability and workplace issues.
• • Proven experience of designing and delivering engaging HR-related training and development for managers and/or employees.
• • Experience of coaching and supporting manager to develop their confidence and capability in managing people.
• • Sound knowledge of UK employment legislation, HR policy application and good practice in people management.
• • Experience applying employment legislation and HR policy in practical workplace situations.

Desirable

• • Experience of working collaboratively with Payroll and/or Finance to support accurate and timely implementation of contract variation and employee information
• • Understanding of payroll processes and the ability to provide appropriate operational support and cover during period of absence.

Personal Attributes

Essential

• • Experience of translating HR policies and people processes into clear, practical guidance for managers.
• • Professional, approachable, credible and confident in building effective relationships with managers, colleagues and wider stakeholders
• • Highly organised, resilient and able to manage competing priorities while maintaining attention to detail.
• • Excellent communication, presentation and facilitation skills.
• • Ability to support managers through sensitive and challenging conversations.
• • Able to work independently while contributing positively to a collaborative People team.
• • Able to provide flexible support across the People team while respecting the responsibilities and professional boundaries of each function.
• • Organised, disciplined and focused on delivering agreed outcomes to a high standard.
• • Organised, must be able to maintain confidentiality and acting in accordance with organisational policies, values and statutory requirements.
• • Demonstrates behaviours aligned with Shropdocs values:
• Community, Quality, Kindness, Integrity and Development

Desirable

• • Confident in providing professional advice and constructively challenging managers, where appropriate.
• • Have a good understand of health and safety in the workplace and how legislation is applied practically.
• • Knowledge and understand of Payroll processes, would be an advantage

Other

Essential

• • Ability to work flexibly to meet organisations needs when required.
• • Satisfactory DBS clearance in accordance with Shropdocs safer recruitment and pre-employment checking requirements.

Qualifications

Essential

• • CIPD Level 5 qualification or equivalent
• • Recognised qualification in training, learning and development
• • Evidence of continuing professional development in HR, employment practice, learning and development or people management

Desirable

• • Recognised training in coaching and/or mentoring
• • Relevant project management qualification or equivalent

Person Specification

Experience

Essential

• • Professional HR experience, including providing advice and support to managers and employees across a broad range of people matters.
• • Experience of advising managers on employee relations, including performance, absences, conduct, capability and workplace issues.
• • Proven experience of designing and delivering engaging HR-related training and development for managers and/or employees.
• • Experience of coaching and supporting manager to develop their confidence and capability in managing people.
• • Sound knowledge of UK employment legislation, HR policy application and good practice in people management.
• • Experience applying employment legislation and HR policy in practical workplace situations.

Desirable

• • Experience of working collaboratively with Payroll and/or Finance to support accurate and timely implementation of contract variation and employee information
• • Understanding of payroll processes and the ability to provide appropriate operational support and cover during period of absence.

Personal Attributes

Essential

• • Experience of translating HR policies and people processes into clear, practical guidance for managers.
• • Professional, approachable, credible and confident in building effective relationships with managers, colleagues and wider stakeholders
• • Highly organised, resilient and able to manage competing priorities while maintaining attention to detail.
• • Excellent communication, presentation and facilitation skills.
• • Ability to support managers through sensitive and challenging conversations.
• • Able to work independently while contributing positively to a collaborative People team.
• • Able to provide flexible support across the People team while respecting the responsibilities and professional boundaries of each function.
• • Organised, disciplined and focused on delivering agreed outcomes to a high standard.
• • Organised, must be able to maintain confidentiality and acting in accordance with organisational policies, values and statutory requirements.
• • Demonstrates behaviours aligned with Shropdocs values:
• Community, Quality, Kindness, Integrity and Development

Desirable

• • Confident in providing professional advice and constructively challenging managers, where appropriate.
• • Have a good understand of health and safety in the workplace and how legislation is applied practically.
• • Knowledge and understand of Payroll processes, would be an advantage

Other

Essential

• • Ability to work flexibly to meet organisations needs when required.
• • Satisfactory DBS clearance in accordance with Shropdocs safer recruitment and pre-employment checking requirements.

Qualifications

Essential

• • CIPD Level 5 qualification or equivalent
• • Recognised qualification in training, learning and development
• • Evidence of continuing professional development in HR, employment practice, learning and development or people management

Desirable

• • Recognised training in coaching and/or mentoring
• • Relevant project management qualification or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shropshire Doctors Co-operative Limited 'Shropdoc'

Address

Unit A

3 Longbow Close

Shrewsbury

Shropshire

SY1 3GZ

United Kingdom

Employer's website

https://shropdoc.org.uk (Opens in a new tab)

Employer details

Employer name

Shropshire Doctors Co-operative Limited 'Shropdoc'

Address

Unit A

3 Longbow Close

Shrewsbury

Shropshire

SY1 3GZ

United Kingdom

Employer's website

https://shropdoc.org.uk (Opens in a new tab)

Job responsibilities

COMPETENCY

FRAMEWORK

Professional

HR Expertise

Provides credible HR advice and support, applying

sound employment practice and professional judgement.

Learning & Development

Identifies development needs and

designs and deliver effective training that builds organisational and

management capability.

People & Employee Relations

Supports Managers and Team Leaders to

manage people effectively, including performance, absence, employee relations

and challenging conversation.

Payroll

& People Systems

Works collaboratively to support contractual

changes, providing appropriate payroll support and cover during periods of

absence, and ensuring effective use of People systems and information.

Health, Safety and &Wellbeing

Contributes to a positive culture of

health, safety and employee wellbeing, working collaboratively with the wider

People and H&S functions.

Collaborative

Partnership

Builds strong working relationships

across the organisation and contributes effectively to wider People

priorities.

Values

& Professionalism

Demonstrates integrity,

confidentiality, adaptability and a commitment to Shropdocs values and

positive employee experience.

PRIMARY

RESPONSIBILITIES

• Support the Head of People, Estates

& Health & Safety in the operational delivery and continuous

improvement of the People function, ensuring high-quality, responsive services

that align with organisational priorities.

• Provide professional guidance on all

people related matters and promote the consistent application of HR policies,

procedures and employment best practice across the organisation.

• Coordinate workforce initiatives that

enhance organisational development, employee engagement, wellbeing, learning

and workforce capability.

• Support the development and

implementation of the organisation's learning and development priorities in

accordance with the Training Policy and the Staff Talent Development and Staff

Retention Strategy.

• Build effective working relationships

across the organisation, working collaboratively with managers, the People

& Systems Co-ordinator, the Payroll, Pensions & Benefits Manager and

the Estates and Health & Safety Officer to support an integrated,

high-quality corporate service, while recognising the distinct responsibilities

and professional boundaries of each function.

• Promote and support a culture of

continuous improvement, innovation and excellence, aligned with Shropdocs

values.

TASKS AND

RESPONSIBILITIES

HR, People and Employee Relations

To contribute to the

overall success of the HR Department in delivering a proactive and

customer-focused HR service by providing effective support, guidance and advice

to managers and staff members on a wide variety of HR matters, including but

not limited to employee relations, policy and process, recruitment, and the

delivery of key projects, to include but limited to:

• Manage a varied ER caseload including

disciplinary, grievance, absence, capability, performance, and probation

matters, and be first point of contact for HR queries relating to ER matters.

• Act as HR lead, alongside managers, in

the management of change issues, leading in formal consultation exercises. Escalate complex or high-risk cases to the

Head of People, Estates & Health & Safety.

• Manage sickness absence in

collaboration with managers, managing redeployment where appropriate, assisting

staff back to work, and working with managers to reduce sickness absence across

the organisation. Implementation of workforce initiatives that improve

recruitment, retention and workforce sustainability.

• Oversee resource planning, providing

advice to managers on recruitment campaigns, development of job

descriptions/person specifications, job evaluations, and appropriate selection

processes.

• Provide advice to managers on HR

policies and employment legislation.

• Support wellbeing, attendance

management, and Occupational Health referrals.

• Support with employee development,

succession planning and talent management activities.

• Lead on specific People-related

improvement projects from planning through to implementation and evaluation.

• Support digital transformation

initiatives affecting the People, Payroll & Estates & Health &

Safety functions.

Training and Development

The postholder will support the organisations learning and

development priorities, ensuring training and development activity meets organisational,

and workforce needs and supports managers and employees to develop their skills

and capability. Responsibilities will include, but are not limited to:

• Identification and analysis of

organisational learning and development needs, informed by workforce planning,

appraisal outcomes, manager feedback, organisational priorities and business

objectives.

• Design, develop and deliver engaging

HR-related training, workshops and guidance sessions for managers and staff,

including People policies, employee relations processes, absence management,

performance management, effective conversations, coaching and other priority

areas identified through organisational need.

• Apply appropriate learning and

development methodologies to ensure training is practical, engaging and

relevant to the needs of the organisation, with the ability to deliver

effectively both face-to-face and virtually.

• Coach and support managers to develop

their confidence and capability in having effective conversations, managing

performance, supporting employee development and addressing people-related

issues appropriately.

• Promote a culture of continuous

learning, professional development, knowledge sharing and continuous

improvement across the organisation.

• Work collaboratively with the People

& Systems Co-ordinator to monitor mandatory and statutory training

compliance, identify gaps and support managers in taking appropriate follow-up

action.

• Maintain appropriate records of

learning and development activity and provide relevant reports and management

information to support organisational oversight and workforce planning.

• Contribute to the continuous

improvement of the organisation's learning and development approach,

identifying opportunities to improve capability, engagement and organisational

performance.

Workforce Governance and Assurance

• Contribute to the Workforce Development

Group (and its sub-groups) in developing governance, assurance and best

practice.

• Liaise with the Medical

Director and clinical teams to support and maintain

compliance with workforce-related regulatory and quality standards, including CQC/

HIW requirements, ensuring appropriate processes, records and

evidence are maintained.

• Work closely with the People &

Systems Co-ordinator to provide assurance to the Head of People, Estates &

H&S regarding workforce compliance and governance risks.

• Oversee implementation of

recommendations arising from audits and inspections and report to the Head of

People, Estates & Health & Safety.

Collaborative Working

• Build and maintain effective

working relationships across the People, Payroll and Estates & Health &

Safety functions, promoting clear communication, effective information sharing

and a coordinated approach to organisational priorities.

• Work closely with the Payroll,

Pensions & Benefits Manager and People & Systems Co-ordinator to ensure

the accurate and timely delivery of integrated People and Payroll processes,

including contractual changes, pay awards, salary reviews, changes to terms and

conditions and employee benefits. Contribute to resolving queries and

identifying opportunities to improve processes, controls and service delivery.

• Provide operational resilience

across the People and Payroll functions, including appropriate cover during

periods of absence, helping to maintain continuity, accuracy and timely

processing and ensuring key knowledge and contingency arrangements are maintained.

• Contribute to the development and

delivery of employee engagement, wellbeing, benefits and organisational culture

initiatives, working with colleagues and managers to ensure these are aligned

with organisational priorities and the employee experience.

General

Responsibilities

• Complete all statutory, mandatory

and role-specific training within required timescales, maintaining compliance

with organisational and regulatory requirements.

• Contribute positively to team

working, service improvement and organisational priorities, supporting

colleagues flexibly where required and within the scope of the role.

• Participate in HR and other

departmental meetings and training sessions as appropriate.

• Undertake any other duties as

directed which are consistent with the role being undertaken. These duties are

not exhaustive and are subject to ongoing review in conjunction with the post

holder and the changing needs of the organisation.

Experience

Essential

• • Professional HR experience, including providing advice and support to managers and employees across a broad range of people matters.
• • Experience of advising managers on employee relations, including performance, absences, conduct, capability and workplace issues.
• • Proven experience of designing and delivering engaging HR-related training and development for managers and/or employees.
• • Experience of coaching and supporting manager to develop their confidence and capability in managing people.
• • Sound knowledge of UK employment legislation, HR policy application and good practice in people management.
• • Experience applying employment legislation and HR policy in practical workplace situations.

Desirable

• • Experience of working collaboratively with Payroll and/or Finance to support accurate and timely implementation of contract variation and employee information
• • Understanding of payroll processes and the ability to provide appropriate operational support and cover during period of absence.

Personal Attributes

Essential

• • Experience of translating HR policies and people processes into clear, practical guidance for managers.
• • Professional, approachable, credible and confident in building effective relationships with managers, colleagues and wider stakeholders
• • Highly organised, resilient and able to manage competing priorities while maintaining attention to detail.
• • Excellent communication, presentation and facilitation skills.
• • Ability to support managers through sensitive and challenging conversations.
• • Able to work independently while contributing positively to a collaborative People team.
• • Able to provide flexible support across the People team while respecting the responsibilities and professional boundaries of each function.
• • Organised, disciplined and focused on delivering agreed outcomes to a high standard.
• • Organised, must be able to maintain confidentiality and acting in accordance with organisational policies, values and statutory requirements.
• • Demonstrates behaviours aligned with Shropdocs values:
• Community, Quality, Kindness, Integrity and Development

Desirable

• • Confident in providing professional advice and constructively challenging managers, where appropriate.
• • Have a good understand of health and safety in the workplace and how legislation is applied practically.
• • Knowledge and understand of Payroll processes, would be an advantage

Other

Essential

• • Ability to work flexibly to meet organisations needs when required.
• • Satisfactory DBS clearance in accordance with Shropdocs safer recruitment and pre-employment checking requirements.

Qualifications

Essential

• • CIPD Level 5 qualification or equivalent
• • Recognised qualification in training, learning and development
• • Evidence of continuing professional development in HR, employment practice, learning and development or people management

Desirable

• • Recognised training in coaching and/or mentoring
• • Relevant project management qualification or equivalent