Emergency Dispatcher - Bicester

The Integrated Contact Centre (ICC) is at the heart of the organisation, where Emergency and Health Care Professional calls are received, triaged and dispatched, working to stringent response targets but with the need of the patient at the forefront of decision making. It is an intense and pressurised environment.

We are looking for Emergency Dispatchers to join our team of staff based at Northern House, Bicester, Oxfordshire.

Please note: This role does not support remote working. You will need to be available to work from our Integrated Contact Centre in Bicester, Oxfordshire.

Main duties of the job

Applicants will have the following skills and experience:

• Successful completion of the ICAD Dispatcher course and demonstrable experience as a qualified Dispatch Assistant.
• 4 GCSEs at Grade C or equivalent qualifications or equivalent demonstrable ability.
• The ability to work quickly and confidently under pressure
• Excellent geographical knowledge of areas covered
• Excellent interpersonal skills
• Ability to prioritise own work to ensure targets/objectives are achieved or exceeded
• Evidence of continued development / Portfolio
• Ability to undertake a wide range of activities and multi task
• Self resilience and ability to take on responsibility.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

Details

Date posted

01 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

pro rata, per annum

Contract

Permanent

Working pattern

Full-time,

Part-time

Reference number

195-26-403-CSM

Job locations

Northern House

Talisman Road

Bicester

OX26 6HR

United Kingdom

Job responsibilities

Applicants will be expected to operate the I/CAD Emergency Dispatch System, Radio and Telephony systems, working to set procedures to manage and deploy the available Ambulance, RRV, responders and resources within SCAS.

The successful applicant will join a team who at times have to work quickly and under pressure. You should have the ability to work on your own initiative and as part of a team. A high level of performance and attention to detail is an essential requirement.Please see Job Description and Person Specification for full details.

Job responsibilities

Applicants will be expected to operate the I/CAD Emergency Dispatch System, Radio and Telephony systems, working to set procedures to manage and deploy the available Ambulance, RRV, responders and resources within SCAS.

The successful applicant will join a team who at times have to work quickly and under pressure. You should have the ability to work on your own initiative and as part of a team. A high level of performance and attention to detail is an essential requirement.Please see Job Description and Person Specification for full details.

Person Specification

Qualifications and Training

Essential

• 4 GCSEs at Grade C or equivalent qualifications or equivalent demonstrable ability.
• NVQ2/3 in Customer Care, Contact Centre Operations or Call Handling Operations OR must be willing to undertake other such qualifications supported by the Trust

Desirable

• Evidence of self-development e.g. Continuing professional development portfolio
• NHS Pathways Licence

Knowledge & Experience

Essential

• Demonstrable previous experience of working in an Emergency Communications Centre Call Centre, or equivalent.
• Demonstrable knowledge and experience of using Emergency Dispatch IT Systems, or equivalent.
• Experience of working with computerised telephone systems e.g. BCM or equivalent

Person Specification

Qualifications and Training

Essential

• 4 GCSEs at Grade C or equivalent qualifications or equivalent demonstrable ability.
• NVQ2/3 in Customer Care, Contact Centre Operations or Call Handling Operations OR must be willing to undertake other such qualifications supported by the Trust

Desirable

• Evidence of self-development e.g. Continuing professional development portfolio
• NHS Pathways Licence

Knowledge & Experience

Essential

• Demonstrable previous experience of working in an Emergency Communications Centre Call Centre, or equivalent.
• Demonstrable knowledge and experience of using Emergency Dispatch IT Systems, or equivalent.
• Experience of working with computerised telephone systems e.g. BCM or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Northern House

Talisman Road

Bicester

OX26 6HR

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Northern House

Talisman Road

Bicester

OX26 6HR

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job responsibilities

Applicants will be expected to operate the I/CAD Emergency Dispatch System, Radio and Telephony systems, working to set procedures to manage and deploy the available Ambulance, RRV, responders and resources within SCAS.

The successful applicant will join a team who at times have to work quickly and under pressure. You should have the ability to work on your own initiative and as part of a team. A high level of performance and attention to detail is an essential requirement.Please see Job Description and Person Specification for full details.

Qualifications and Training

Essential

• 4 GCSEs at Grade C or equivalent qualifications or equivalent demonstrable ability.
• NVQ2/3 in Customer Care, Contact Centre Operations or Call Handling Operations OR must be willing to undertake other such qualifications supported by the Trust

Desirable

• Evidence of self-development e.g. Continuing professional development portfolio
• NHS Pathways Licence

Knowledge & Experience

Essential

• Demonstrable previous experience of working in an Emergency Communications Centre Call Centre, or equivalent.
• Demonstrable knowledge and experience of using Emergency Dispatch IT Systems, or equivalent.
• Experience of working with computerised telephone systems e.g. BCM or equivalent