Hub Administrator

We work with general

practices and other healthcare providers in Hillingdon to deliver high quality

services for patients. In addition, we aim to improve care for patients by

facilitating collaboration across general practice, releasing clinical time and

developing the primary care workforce.

The post holder will

be key in supporting the services delivered by the Confederation and will work

alongside the Service Managers on aday to daybasis, helping to

gather information including Key Performance Indicators and undertake enquires

as and when is necessary for the Confederation Services.

This role will provide administrative and call centre support for the

Confederation services, including receiving and processing referrals, utilising

EMIS to enter records and create clinics and support the clinicians and managers

who deliver the services.

Main duties of the job

• Provide administration support for a range of Confederation services

• Work as receptionist to meet

and greet all patients arriving on site.

• Undertaking

administrative duties

such as photocopying, faxing and mail-out

distributions.

• Participate in

the induction and training of new members of staff and contribute to the

Confederation development.

• Act as an

ambassador for the Confederation.

• Sorting and

prioritising all incoming mail and e-mail

• Ensuring all urgent and/or confidential

communications are received and distributed from/to relevant parties in

a timely manner.

• Covering the Patient Services

telephone line- using initiative when dealing with phone calls and

messages and ensuring any messages are passed onto

the appropriate person.

• Booking and maintaining the patient appointment system

(EMIS).

About us

The Confederation, Hillingdon CIC works with General

Practice and other healthcare providers to deliver its vision for Hillingdon

to deliver the best primary care outcomes for patients in the whole of

London. We are a not for profit community interest company. The

Confederation works to develop and support individual GP practices, PCNs and

Neighbourhoods and their changing needs. We deliver excellent clinical

services ourselves both at scale and complementary to General Practice.

We are the provider representative voice for local General Practice into the

wider NHS and other Partners. We are of the NHS but independent,

innovative and transformational.

The Confederation determines to develop as an attractive

place to work, providing rewarding roles and opportunities to grow in order to

attract and retain great staff that in turn delivers our vision.

Our Values:

• We work together to make a difference for patients
• We care enough to go the extra mile
• We support, trust, and empower
• We sincerely value each other
• We support Primary Care to own its destiny

Details

Date posted

14 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Bank

Working pattern

Flexible working

Reference number

E0004-26-0073

Job locations

The Pembroke Centre

90 Pembroke Road

Ruislip

Middlesex

HA4 8NX

United Kingdom

Link 1A Civic Centre

High Street

Uxbridge

UB8 1UW

United Kingdom

Job responsibilities

• Provide secretarial/administration support and advice to the Confederation Senior Management Team and Confederation Services:
• Provide administration support for a range of Confederation services
• Work as receptionist to meet and greet all patients arriving on site.
• Undertaking administrative duties such as photocopying, faxing and mail-out distributions.
• Participate in the induction and training of new members of staff and contribute to the Confederation development.
• Act as an ambassador for the Confederation.
• Sorting and prioritising all incoming mail and e-mail
• Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.
• Covering the Patient Services telephone line - using initiative when dealing with phone calls and messages and ensuring any messages are passed onto the appropriate person.
• Booking and maintaining the patient appointment system (EMIS).
• Ensuring maximum appointment utilisation by ensuring requests for appointment cancellations are actioned quickly and coordinating reminder SMS messages.
• Assisting Practices hosting Confederation Services.
• Liaising with local Care Homes, Mental Health Homes, Learning Disability Homes (and Extra Care Housing facilities) to arrange planned visits for residents.
• Undertake diary management duties including arranging and changing appointments, prioritising these as appropriate.
• Inputting, monitoring and checking data, required for finite and ongoing projects within the teams
• Working with all team members in the collection of information for performance reporting on relevant team projects.
• Obtaining and analysing patient feedback where appropriate.
• Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
• Maintaining effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the Confederation.
• Providing guidance and advice on relevant policies and procedures.
• To carry out other appropriate delegated duties as required.
• Work closely with other Confederation colleagues.

Job responsibilities

• Provide secretarial/administration support and advice to the Confederation Senior Management Team and Confederation Services:
• Provide administration support for a range of Confederation services
• Work as receptionist to meet and greet all patients arriving on site.
• Undertaking administrative duties such as photocopying, faxing and mail-out distributions.
• Participate in the induction and training of new members of staff and contribute to the Confederation development.
• Act as an ambassador for the Confederation.
• Sorting and prioritising all incoming mail and e-mail
• Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.
• Covering the Patient Services telephone line - using initiative when dealing with phone calls and messages and ensuring any messages are passed onto the appropriate person.
• Booking and maintaining the patient appointment system (EMIS).
• Ensuring maximum appointment utilisation by ensuring requests for appointment cancellations are actioned quickly and coordinating reminder SMS messages.
• Assisting Practices hosting Confederation Services.
• Liaising with local Care Homes, Mental Health Homes, Learning Disability Homes (and Extra Care Housing facilities) to arrange planned visits for residents.
• Undertake diary management duties including arranging and changing appointments, prioritising these as appropriate.
• Inputting, monitoring and checking data, required for finite and ongoing projects within the teams
• Working with all team members in the collection of information for performance reporting on relevant team projects.
• Obtaining and analysing patient feedback where appropriate.
• Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
• Maintaining effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the Confederation.
• Providing guidance and advice on relevant policies and procedures.
• To carry out other appropriate delegated duties as required.
• Work closely with other Confederation colleagues.

Person Specification

Qualifications

Essential

• GCSE Passes at grade C or above or equivalent experience
• Evidence of consistent pattern of learning from education, training and experience.

Experience

Essential

• Significant administrative/ secretarial experience
• Demonstrable experience in dealing with sensitive and confidential information.
• Evidence of working autonomously and as part of a team
• Contribute to the design and development of standard reports
• Experience of working with members of the public or providing customer service support
• Excellent knowledge on IT systems and software programmes such as Outlook, Word, Excel and Powerpoint.
• Working knowledge of EMIS.

Desirable

• Previous experience of working in a Healthcare environment

Person Specification

Qualifications

Essential

• GCSE Passes at grade C or above or equivalent experience
• Evidence of consistent pattern of learning from education, training and experience.

Experience

Essential

• Significant administrative/ secretarial experience
• Demonstrable experience in dealing with sensitive and confidential information.
• Evidence of working autonomously and as part of a team
• Contribute to the design and development of standard reports
• Experience of working with members of the public or providing customer service support
• Excellent knowledge on IT systems and software programmes such as Outlook, Word, Excel and Powerpoint.
• Working knowledge of EMIS.

Desirable

• Previous experience of working in a Healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

The Pembroke Centre

90 Pembroke Road

Ruislip

Middlesex

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

The Pembroke Centre

90 Pembroke Road

Ruislip

Middlesex

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job responsibilities

• Provide secretarial/administration support and advice to the Confederation Senior Management Team and Confederation Services:
• Provide administration support for a range of Confederation services
• Work as receptionist to meet and greet all patients arriving on site.
• Undertaking administrative duties such as photocopying, faxing and mail-out distributions.
• Participate in the induction and training of new members of staff and contribute to the Confederation development.
• Act as an ambassador for the Confederation.
• Sorting and prioritising all incoming mail and e-mail
• Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.
• Covering the Patient Services telephone line - using initiative when dealing with phone calls and messages and ensuring any messages are passed onto the appropriate person.
• Booking and maintaining the patient appointment system (EMIS).
• Ensuring maximum appointment utilisation by ensuring requests for appointment cancellations are actioned quickly and coordinating reminder SMS messages.
• Assisting Practices hosting Confederation Services.
• Liaising with local Care Homes, Mental Health Homes, Learning Disability Homes (and Extra Care Housing facilities) to arrange planned visits for residents.
• Undertake diary management duties including arranging and changing appointments, prioritising these as appropriate.
• Inputting, monitoring and checking data, required for finite and ongoing projects within the teams
• Working with all team members in the collection of information for performance reporting on relevant team projects.
• Obtaining and analysing patient feedback where appropriate.
• Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
• Maintaining effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the Confederation.
• Providing guidance and advice on relevant policies and procedures.
• To carry out other appropriate delegated duties as required.
• Work closely with other Confederation colleagues.

Qualifications

Essential

• GCSE Passes at grade C or above or equivalent experience
• Evidence of consistent pattern of learning from education, training and experience.

Experience

Essential

• Significant administrative/ secretarial experience
• Demonstrable experience in dealing with sensitive and confidential information.
• Evidence of working autonomously and as part of a team
• Contribute to the design and development of standard reports
• Experience of working with members of the public or providing customer service support
• Excellent knowledge on IT systems and software programmes such as Outlook, Word, Excel and Powerpoint.
• Working knowledge of EMIS.

Desirable

• Previous experience of working in a Healthcare environment