Shift Lead, Community ENT Service

The Shift Lead for Community ENT will be responsible for the day-to-day operational management of ENT clinics, ensuring the delivery of a safe, effective, and high-quality service. The post holder will independently manage nurse-led ear care clinics, providing assessment, treatment, and microsuction procedures within their scope of practice.

Working closely with Consultants, multidisciplinary team members, and Care Support Workers, the post holder will provide clinical leadership, support service development, and ensure clinics run efficiently to meet patient needs. They will play a key role in maintaining high standards of patient care, coordinating clinic activities, and supporting the development of junior staff and support workers.

Key Responsibilities:

• Lead and coordinate the day-to-day running of Community ENT clinics.
• Undertake independent nurse-led ear care and microsuction clinics.
• Provide clinical leadership and support to Care Support Workers.
• Work collaboratively with Consultants and the wider multidisciplinary team.
• Ensure a high standard of patient care, safety, and experience.
• Support service improvement initiatives and the delivery of performance targets.
• Maintain accurate clinical records and comply with professional and organisational standards.

24 hours per week (Wednesday - Friday)

Main duties of the job

The post holder is responsible for the management of the nursing unit/department during the shift, including theorganisation of the nursing unit/department activities and the management of staff and resources. The post holder will support the Lead Nurse and Matron in developing and monitoring services and the quality of care experienced by patients.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year

pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

253-1026-8341992

Job locations

Stourbridge Health and Social Care Centre

John Corbett Drive

Stourbridge

DY8 4HZ

United Kingdom

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person Specification

Qualifications and Education

Essential

• First level registration
• Educated to diploma level or demonstrate experience of operating at this level
• Evidence of professional development and regular study since qualification
• Evidence of completion of an accredited Ear Care course

Desirable

• Educated to first degree level or evidence of study at degree level

Communication Skills

Essential

• Experience of close liaison with members of multidisciplinary team
• Effective communication skills, verbal and written
• Evidence of having developed team working skills
• Demonstrates respect for patient dignity
• Demonstrates attention to detail
• Able to cope with distressing or emotional circumstances

Desirable

• Evidence of having implemented team work practices

Knowledge and Training

Essential

• Knowledge of current clinical development, evidence based practices and professional issues affecting nursing
• Commitment to evidence based practice
• Keen to develop own skills and develop nursing practice

Desirable

• Evidence of undertaking a recognised course of study in teaching and assessing
• Knowledge of relevant interventions
• Knowledge of effective people management practices

Experience

Essential

• Experience of regularly managing a team of staff and other resources during shifts, within the outpatient setting
• Extensive experience in ENT setting
• Experience of close liaison with members of multidisciplinary team
• Skilled practitioner who can act as a role model

Desirable

• Computer literate

Analytical & Judgement Skills

Essential

• Ability to demonstrate negotiating and influencing skills
• Able to cope with some unpredictable work patterns and changing circumstances

Planning Skills

Essential

• Good organisational skills
• Ability to organise and prioritise workload
• Ability to assess, plan, implement and evaluate care

Management skills

Essential

• Leadership skills - understanding of theory and practice
• Ability to work within a team and develop others

Equality, Diversity, Inclusion and Trust ValuesWeighting (Essential or Desirable)

Essential

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility

Person Specification

Qualifications and Education

Essential

• First level registration
• Educated to diploma level or demonstrate experience of operating at this level
• Evidence of professional development and regular study since qualification
• Evidence of completion of an accredited Ear Care course

Desirable

• Educated to first degree level or evidence of study at degree level

Communication Skills

Essential

• Experience of close liaison with members of multidisciplinary team
• Effective communication skills, verbal and written
• Evidence of having developed team working skills
• Demonstrates respect for patient dignity
• Demonstrates attention to detail
• Able to cope with distressing or emotional circumstances

Desirable

• Evidence of having implemented team work practices

Knowledge and Training

Essential

• Knowledge of current clinical development, evidence based practices and professional issues affecting nursing
• Commitment to evidence based practice
• Keen to develop own skills and develop nursing practice

Desirable

• Evidence of undertaking a recognised course of study in teaching and assessing
• Knowledge of relevant interventions
• Knowledge of effective people management practices

Experience

Essential

• Experience of regularly managing a team of staff and other resources during shifts, within the outpatient setting
• Extensive experience in ENT setting
• Experience of close liaison with members of multidisciplinary team
• Skilled practitioner who can act as a role model

Desirable

• Computer literate

Analytical & Judgement Skills

Essential

• Ability to demonstrate negotiating and influencing skills
• Able to cope with some unpredictable work patterns and changing circumstances

Planning Skills

Essential

• Good organisational skills
• Ability to organise and prioritise workload
• Ability to assess, plan, implement and evaluate care

Management skills

Essential

• Leadership skills - understanding of theory and practice
• Ability to work within a team and develop others

Equality, Diversity, Inclusion and Trust ValuesWeighting (Essential or Desirable)

Essential

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Employer details

Employer name

The Dudley Group NHS Foundation Trust

Address

Stourbridge Health and Social Care Centre

John Corbett Drive

Stourbridge

DY8 4HZ

United Kingdom

Employer's website

https://www.dgft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Dudley Group NHS Foundation Trust

Address

Stourbridge Health and Social Care Centre

John Corbett Drive

Stourbridge

DY8 4HZ

United Kingdom

Employer's website

https://www.dgft.nhs.uk/ (Opens in a new tab)

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Qualifications and Education

Essential

• First level registration
• Educated to diploma level or demonstrate experience of operating at this level
• Evidence of professional development and regular study since qualification
• Evidence of completion of an accredited Ear Care course

Desirable

• Educated to first degree level or evidence of study at degree level

Communication Skills

Essential

• Experience of close liaison with members of multidisciplinary team
• Effective communication skills, verbal and written
• Evidence of having developed team working skills
• Demonstrates respect for patient dignity
• Demonstrates attention to detail
• Able to cope with distressing or emotional circumstances

Desirable

• Evidence of having implemented team work practices

Knowledge and Training

Essential

• Knowledge of current clinical development, evidence based practices and professional issues affecting nursing
• Commitment to evidence based practice
• Keen to develop own skills and develop nursing practice

Desirable

• Evidence of undertaking a recognised course of study in teaching and assessing
• Knowledge of relevant interventions
• Knowledge of effective people management practices

Experience

Essential

• Experience of regularly managing a team of staff and other resources during shifts, within the outpatient setting
• Extensive experience in ENT setting
• Experience of close liaison with members of multidisciplinary team
• Skilled practitioner who can act as a role model

Desirable

• Computer literate

Analytical & Judgement Skills

Essential

• Ability to demonstrate negotiating and influencing skills
• Able to cope with some unpredictable work patterns and changing circumstances

Planning Skills

Essential

• Good organisational skills
• Ability to organise and prioritise workload
• Ability to assess, plan, implement and evaluate care

Management skills

Essential

• Leadership skills - understanding of theory and practice
• Ability to work within a team and develop others

Equality, Diversity, Inclusion and Trust ValuesWeighting (Essential or Desirable)

Essential

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility