**internal ** Receptionist

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board

We are looking to appoint an enthusiastic, efficient and motivated individual to join our extremely busy administration team. You will be responsible for welcoming patients/visitors to The Heart & Lung Department and ensuring all cardiac investigations are logged/booked according to National Targets.

You must have the ability to work well under pressure to meet deadlines as well as the ability to work as a team player. Competent computer skills are essential and a cheerful, flexible approach to the workload is necessary. This is a busy role which will involve multi-tasking with ever-changing priorities.

You will work alongside the existing administrative and management team. A good understanding of Reception, managing clinics and National Targets is required.

Main duties of the job

This post is ideal for an individual with a strong administrative background who thrives in a team environment and has good organisational skills with a high level of computer literacy. They should also have good communication and prioritisation skills. The successful candidate will also need to be able to work on their own initiative.

Informal enquires visits are welcome. Enquiries to Maddison Husnu, Operational Services Manager, Heart Centre TEL 01782 675945

Logging and booking diagnostic tests.

Managing diagnostic waits in accordance with National Targets and the Patient Access Policy.

Working on Reception, greeting and booking patients into the department. Dealing with all queries, completing outcomes, taking telephone calls.

Dealing with all patient telephone queries.

For further details / informal visits contact: Maddison Husnu, Operational Services Manager - Diagnostics, Heart Centre TEL 01782 675945

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

per annum, pro rata

Contract

Fixed term

Duration

3 months

Working pattern

Full-time

Reference number

205-8278169

Job locations

Royal Stoke University Hospital

Newcastle Road

Stoke-On-Trent

ST4 6QG

United Kingdom

Job responsibilities

Logging and booking diagnostic tests.

Managing diagnostic waits in accordance with National Targets and the Patient Access Policy.

Working on Reception, greeting and booking patients into the department. Dealing with all queries, completing outcomes, taking telephone calls.

Dealing with all patient telephone queries.

For further details please see the attached job description or contact the hiring manager.

Job responsibilities

Logging and booking diagnostic tests.

Managing diagnostic waits in accordance with National Targets and the Patient Access Policy.

Working on Reception, greeting and booking patients into the department. Dealing with all queries, completing outcomes, taking telephone calls.

Dealing with all patient telephone queries.

For further details please see the attached job description or contact the hiring manager.

Person Specification

Essential Qualifications

Essential

• General education including GCSE English and Maths and/or equivalent qualifications

Knowledge, Skills, Training and Experience

Essential

• Admin/Clerical background
• Receptionist background
• Excellent written and communication skills
• Ability to maintain confidentiality and deal with situations in a sensitive manner

Desirable

• Knowledge of patient administration and other related systems
• Knowledge of the Hospital EPR systems
• RTT & pathways
• Knowledge of inpatient and outpatient waiting lists
• Previous experience working in a Health Care environment

Person Specification

Essential Qualifications

Essential

• General education including GCSE English and Maths and/or equivalent qualifications

Knowledge, Skills, Training and Experience

Essential

• Admin/Clerical background
• Receptionist background
• Excellent written and communication skills
• Ability to maintain confidentiality and deal with situations in a sensitive manner

Desirable

• Knowledge of patient administration and other related systems
• Knowledge of the Hospital EPR systems
• RTT & pathways
• Knowledge of inpatient and outpatient waiting lists
• Previous experience working in a Health Care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke-On-Trent

ST4 6QG

United Kingdom

Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke-On-Trent

ST4 6QG

United Kingdom

Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Job responsibilities

Logging and booking diagnostic tests.

Managing diagnostic waits in accordance with National Targets and the Patient Access Policy.

Working on Reception, greeting and booking patients into the department. Dealing with all queries, completing outcomes, taking telephone calls.

Dealing with all patient telephone queries.

For further details please see the attached job description or contact the hiring manager.

Essential Qualifications

Essential

• General education including GCSE English and Maths and/or equivalent qualifications

Knowledge, Skills, Training and Experience

Essential

• Admin/Clerical background
• Receptionist background
• Excellent written and communication skills
• Ability to maintain confidentiality and deal with situations in a sensitive manner

Desirable

• Knowledge of patient administration and other related systems
• Knowledge of the Hospital EPR systems
• RTT & pathways
• Knowledge of inpatient and outpatient waiting lists
• Previous experience working in a Health Care environment