Clinical Team Mentor - Erdington Hub

An exciting opportunity has become available for Clinical Team Mentors to join our well established team at Erdington Hub.

Applicants must be HCPC Registered Paramedics with a minimum of 12 months post qualification experience & must have completed their NQP consolidation & portfolio sign off (if applicable) - evidence of this will be required along with a WMAS / University based named mentor experience / qualification.

Please note -Applicants who are not fully NQP compliant (including portfolio sign off) at point of application will not be shortlisted

The Clinical Team Mentor is primarily responsible for ensuring an excellent patient experience and clinical outcome is afforded to patients of WMAS NHS Trust Emergency Service. The post-holder will develop the concept of Clinical Mentorship within their division to ensure that all Operational Staff are supported through means of observation and evaluation and are astute to their clinical responsibility and patient outcome. Through means of application and imparting knowledge keep operational staff abreast of changes to Clinical, Key Performance Indicators and Pathways

Please note, artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting ideas and experiences of others or generated by AI as your own) applications may be withdrawn

Main duties of the job

West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.

Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.

About us

If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both

Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of £55.76 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.

We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year

plus the relevant unsocial hours

Contract

Permanent

Working pattern

Full-time

Reference number

C9217-125-26-27

Job locations

Erdington HUB

Opus Aspect

Chester Road

Erdington

B24 0QY

United Kingdom

Job responsibilities

Maintain Professional Registration as a Paramedic

and undertake continual professional development, to maintain skill levels and

knowledge. Carry out procedures in accordance with JRCALC, Trust and National

Guidance that is within the organisations permitted scope of practice

To recognise and report to the appropriate

authorities any concerns regarding Safeguarding Children and Vulnerable Adults

through a single point of access.

Adherence to the drug and medication legislation

such as: Misuse of Drugs Act 1971 - 2001

regulations, prescriptions Only Medication Act 1968,1997 Amendments Act 1992.

Adherence to the law governing the use and

documentation of controlled drugs used and carried within the Trust.

Conduct dynamic risk assessments when responding to

incidents for protection of yourself, your crewmate and members of the public

and to ensure scene safety, as physical or verbal abuse may be present on

occasions.

When required, and until relieved by an appropriate

officer, liaise with members of the other Emergency Services undertakes an

incident management role as expected within the JESIP principles.

Knowledge of how to deal with situations involving

multiple casualties including road traffic collisions and fires involving

trapped or injured persons and be able to discuss the management of these cases

with students and staff members.

Exercise clinical judgement in implementing

emergency care, treatment plans and where appropriate required utilising

Alternative Care Pathways.

When indicated exercise clinical judgment for the

administration of a range of drugs relevant to the patients needs and

appropriate to the skill level of a WMAS Registered Paramedic. This will

include the use of controlled drugs.

Communicate effectively with clinicians to be able

to challenge behaviour and address poor practice, escalating concerns to a

manager when required

Accurately and factually complete all WMAS

documentation including confidential details as required by the organisation.

On occasions individuals may be expected to give evidence to HM Coroner or a court.

Plan and undertake clinical supervision on a range

of staff within the HUB providing mentorship and supervision on activities and

subjects set out by the trust each year.

Support clinicians maintain their clinical

competency through mentorship, providing accurate and structured feedback,

escalating concerns to a manager. Managers may decide to implement an action

plan to improve an individuals competency within the workplace under the

relevant policies and procedures, which mentors can use to report on and

measure progress against.

Responsibility to coach and mentor new and existing

clinical staff when they are adopting new or refreshing existing clinical

practices or new ways of working.

Support where required, students in the completion

of their portfolios or workbooks towards the relevant qualifications, providing

assessments and documenting progress against the relevant learning outcomes or

assessment areas.

Complete the necessary report following completion

of a clinical supervision shift with a clinician.

Facilitate the review of cases as requested by local

management teams or the trusts Patient Safety department, to identify areas for

improvement or learning, or positive areas of achievement or practice. This

will be reported on the relevant trust template back to the organisation. This

will be inline with the Patient Safety Incident Response Framework.

Act as a point of contact for staff with clinical

queries or advice and know when and where to seek advice from if further

information is required.

Maintain a smart appearance at all times, in

conjunction with the organisations uniform policy and any other relevant

policy.

Adherence to the Code of Conduct, Operational

Instructions, Quality Procedures, Data Protection, Caldicott procedures and any

other verbal or written instructions promulgated by the organisation currently

or in the future.

Clinical Team Mentors should behave as expected

within the organisations Code of Conduct and other policies, ensuring that they

maintain a professional relationship with colleagues and patients. This

includes adherence to the trusts Sexual Safety charter.

To participate in patient trials or audits where

requested by the organisation.

Maintain a professional portfolio with evidence of

ongoing clinical and reflective practice. Undertake additional training to

develop and maintain your skills in order to support and advise staff.

SUMMARY

The

list of duties and responsibilities outlined cannot provide a complete resume

of activities and roles involved therefore employees may be required to

undertake such other duties as may from time to time be reasonably required. Clinical team Mentors are expected to use

initiative in an unsupervised environment providing care and comfort to service

users and uphold the excellent reputation of West Midlands Ambulance Service

NHS Trust.

The JRCALC Clinical Guidelines have been

adopted by the Trust and are available to Clinical Team Mentors in electronic

format. However, all clinicians are reminded that this guidance is advisory and

has been developed to assist emergency care professionals in making decisions

about the management of patients care. It is not a substitute for sound

clinical judgement and demonstrated competency. Individuals using these

guidelines must continue to maintain a high level of knowledge and skills to

enable them to determine emergency care requirements for the patient and to

plan and develop appropriate care pathways

Job responsibilities

Maintain Professional Registration as a Paramedic

and undertake continual professional development, to maintain skill levels and

knowledge. Carry out procedures in accordance with JRCALC, Trust and National

Guidance that is within the organisations permitted scope of practice

To recognise and report to the appropriate

authorities any concerns regarding Safeguarding Children and Vulnerable Adults

through a single point of access.

Adherence to the drug and medication legislation

such as: Misuse of Drugs Act 1971 - 2001

regulations, prescriptions Only Medication Act 1968,1997 Amendments Act 1992.

Adherence to the law governing the use and

documentation of controlled drugs used and carried within the Trust.

Conduct dynamic risk assessments when responding to

incidents for protection of yourself, your crewmate and members of the public

and to ensure scene safety, as physical or verbal abuse may be present on

occasions.

When required, and until relieved by an appropriate

officer, liaise with members of the other Emergency Services undertakes an

incident management role as expected within the JESIP principles.

Knowledge of how to deal with situations involving

multiple casualties including road traffic collisions and fires involving

trapped or injured persons and be able to discuss the management of these cases

with students and staff members.

Exercise clinical judgement in implementing

emergency care, treatment plans and where appropriate required utilising

Alternative Care Pathways.

When indicated exercise clinical judgment for the

administration of a range of drugs relevant to the patients needs and

appropriate to the skill level of a WMAS Registered Paramedic. This will

include the use of controlled drugs.

Communicate effectively with clinicians to be able

to challenge behaviour and address poor practice, escalating concerns to a

manager when required

Accurately and factually complete all WMAS

documentation including confidential details as required by the organisation.

On occasions individuals may be expected to give evidence to HM Coroner or a court.

Plan and undertake clinical supervision on a range

of staff within the HUB providing mentorship and supervision on activities and

subjects set out by the trust each year.

Support clinicians maintain their clinical

competency through mentorship, providing accurate and structured feedback,

escalating concerns to a manager. Managers may decide to implement an action

plan to improve an individuals competency within the workplace under the

relevant policies and procedures, which mentors can use to report on and

measure progress against.

Responsibility to coach and mentor new and existing

clinical staff when they are adopting new or refreshing existing clinical

practices or new ways of working.

Support where required, students in the completion

of their portfolios or workbooks towards the relevant qualifications, providing

assessments and documenting progress against the relevant learning outcomes or

assessment areas.

Complete the necessary report following completion

of a clinical supervision shift with a clinician.

Facilitate the review of cases as requested by local

management teams or the trusts Patient Safety department, to identify areas for

improvement or learning, or positive areas of achievement or practice. This

will be reported on the relevant trust template back to the organisation. This

will be inline with the Patient Safety Incident Response Framework.

Act as a point of contact for staff with clinical

queries or advice and know when and where to seek advice from if further

information is required.

Maintain a smart appearance at all times, in

conjunction with the organisations uniform policy and any other relevant

policy.

Adherence to the Code of Conduct, Operational

Instructions, Quality Procedures, Data Protection, Caldicott procedures and any

other verbal or written instructions promulgated by the organisation currently

or in the future.

Clinical Team Mentors should behave as expected

within the organisations Code of Conduct and other policies, ensuring that they

maintain a professional relationship with colleagues and patients. This

includes adherence to the trusts Sexual Safety charter.

To participate in patient trials or audits where

requested by the organisation.

Maintain a professional portfolio with evidence of

ongoing clinical and reflective practice. Undertake additional training to

develop and maintain your skills in order to support and advise staff.

SUMMARY

The

list of duties and responsibilities outlined cannot provide a complete resume

of activities and roles involved therefore employees may be required to

undertake such other duties as may from time to time be reasonably required. Clinical team Mentors are expected to use

initiative in an unsupervised environment providing care and comfort to service

users and uphold the excellent reputation of West Midlands Ambulance Service

NHS Trust.

The JRCALC Clinical Guidelines have been

adopted by the Trust and are available to Clinical Team Mentors in electronic

format. However, all clinicians are reminded that this guidance is advisory and

has been developed to assist emergency care professionals in making decisions

about the management of patients care. It is not a substitute for sound

clinical judgement and demonstrated competency. Individuals using these

guidelines must continue to maintain a high level of knowledge and skills to

enable them to determine emergency care requirements for the patient and to

plan and develop appropriate care pathways

Person Specification

Qualifications

Essential

• HCPC Registered Paramedic (twelve months post qualification and must have completed NQP consolidation period & Portfolio sign off) or ECP Qualified WMAS/University based named mentor and or equivalent experience/qualification

Desirable

• Please confirm the date of your HCPC registration & when your NQP portfolio was submitted / signed off (if applicable)

Experience

Essential

• Previous experience of mentoring operational staff
• Experience of writing reports

Skills and Knowledge

Essential

• Good Interpersonal skills
• Good verbal and written communication skills
• Leadership skills
• Problem solver
• Good time management
• Able to demonstrate initiative
• Evidence of ongoing continual professional development

Person Specification

Qualifications

Essential

• HCPC Registered Paramedic (twelve months post qualification and must have completed NQP consolidation period & Portfolio sign off) or ECP Qualified WMAS/University based named mentor and or equivalent experience/qualification

Desirable

• Please confirm the date of your HCPC registration & when your NQP portfolio was submitted / signed off (if applicable)

Experience

Essential

• Previous experience of mentoring operational staff
• Experience of writing reports

Skills and Knowledge

Essential

• Good Interpersonal skills
• Good verbal and written communication skills
• Leadership skills
• Problem solver
• Good time management
• Able to demonstrate initiative
• Evidence of ongoing continual professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Erdington HUB

Opus Aspect

Chester Road

Erdington

B24 0QY

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Erdington HUB

Opus Aspect

Chester Road

Erdington

B24 0QY

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job responsibilities

Maintain Professional Registration as a Paramedic

and undertake continual professional development, to maintain skill levels and

knowledge. Carry out procedures in accordance with JRCALC, Trust and National

Guidance that is within the organisations permitted scope of practice

To recognise and report to the appropriate

authorities any concerns regarding Safeguarding Children and Vulnerable Adults

through a single point of access.

Adherence to the drug and medication legislation

such as: Misuse of Drugs Act 1971 - 2001

regulations, prescriptions Only Medication Act 1968,1997 Amendments Act 1992.

Adherence to the law governing the use and

documentation of controlled drugs used and carried within the Trust.

Conduct dynamic risk assessments when responding to

incidents for protection of yourself, your crewmate and members of the public

and to ensure scene safety, as physical or verbal abuse may be present on

occasions.

When required, and until relieved by an appropriate

officer, liaise with members of the other Emergency Services undertakes an

incident management role as expected within the JESIP principles.

Knowledge of how to deal with situations involving

multiple casualties including road traffic collisions and fires involving

trapped or injured persons and be able to discuss the management of these cases

with students and staff members.

Exercise clinical judgement in implementing

emergency care, treatment plans and where appropriate required utilising

Alternative Care Pathways.

When indicated exercise clinical judgment for the

administration of a range of drugs relevant to the patients needs and

appropriate to the skill level of a WMAS Registered Paramedic. This will

include the use of controlled drugs.

Communicate effectively with clinicians to be able

to challenge behaviour and address poor practice, escalating concerns to a

manager when required

Accurately and factually complete all WMAS

documentation including confidential details as required by the organisation.

On occasions individuals may be expected to give evidence to HM Coroner or a court.

Plan and undertake clinical supervision on a range

of staff within the HUB providing mentorship and supervision on activities and

subjects set out by the trust each year.

Support clinicians maintain their clinical

competency through mentorship, providing accurate and structured feedback,

escalating concerns to a manager. Managers may decide to implement an action

plan to improve an individuals competency within the workplace under the

relevant policies and procedures, which mentors can use to report on and

measure progress against.

Responsibility to coach and mentor new and existing

clinical staff when they are adopting new or refreshing existing clinical

practices or new ways of working.

Support where required, students in the completion

of their portfolios or workbooks towards the relevant qualifications, providing

assessments and documenting progress against the relevant learning outcomes or

assessment areas.

Complete the necessary report following completion

of a clinical supervision shift with a clinician.

Facilitate the review of cases as requested by local

management teams or the trusts Patient Safety department, to identify areas for

improvement or learning, or positive areas of achievement or practice. This

will be reported on the relevant trust template back to the organisation. This

will be inline with the Patient Safety Incident Response Framework.

Act as a point of contact for staff with clinical

queries or advice and know when and where to seek advice from if further

information is required.

Maintain a smart appearance at all times, in

conjunction with the organisations uniform policy and any other relevant

policy.

Adherence to the Code of Conduct, Operational

Instructions, Quality Procedures, Data Protection, Caldicott procedures and any

other verbal or written instructions promulgated by the organisation currently

or in the future.

Clinical Team Mentors should behave as expected

within the organisations Code of Conduct and other policies, ensuring that they

maintain a professional relationship with colleagues and patients. This

includes adherence to the trusts Sexual Safety charter.

To participate in patient trials or audits where

requested by the organisation.

Maintain a professional portfolio with evidence of

ongoing clinical and reflective practice. Undertake additional training to

develop and maintain your skills in order to support and advise staff.

SUMMARY

The

list of duties and responsibilities outlined cannot provide a complete resume

of activities and roles involved therefore employees may be required to

undertake such other duties as may from time to time be reasonably required. Clinical team Mentors are expected to use

initiative in an unsupervised environment providing care and comfort to service

users and uphold the excellent reputation of West Midlands Ambulance Service

NHS Trust.

The JRCALC Clinical Guidelines have been

adopted by the Trust and are available to Clinical Team Mentors in electronic

format. However, all clinicians are reminded that this guidance is advisory and

has been developed to assist emergency care professionals in making decisions

about the management of patients care. It is not a substitute for sound

clinical judgement and demonstrated competency. Individuals using these

guidelines must continue to maintain a high level of knowledge and skills to

enable them to determine emergency care requirements for the patient and to

plan and develop appropriate care pathways

Qualifications

Essential

• HCPC Registered Paramedic (twelve months post qualification and must have completed NQP consolidation period & Portfolio sign off) or ECP Qualified WMAS/University based named mentor and or equivalent experience/qualification

Desirable

• Please confirm the date of your HCPC registration & when your NQP portfolio was submitted / signed off (if applicable)

Experience

Essential

• Previous experience of mentoring operational staff
• Experience of writing reports

Skills and Knowledge

Essential

• Good Interpersonal skills
• Good verbal and written communication skills
• Leadership skills
• Problem solver
• Good time management
• Able to demonstrate initiative
• Evidence of ongoing continual professional development