Pain Management Clinic Coordinator and Operational Support

The Pain Management Clinic Co-ordinator (PPC) will work within the Chronic Pain Management speciality clinical areas to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.

Main duties of the job

The Coordinator will assist the patient throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager. The post holder will proactively manage and track the progress of all referrals to ensure each stage of the pathway is fully planned and booked, whilst also working with colleagues throughout the Trust to ensure waiting time targets are achieved. They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£34,186 to £37,389 a year

Per annum Including HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

220-WHT-8319096

Job locations

Whittington Trust

Magdala Avenue

London

N19 5NF

United Kingdom

Job responsibilities

To oversee the patient journey to ensure, in conjunction with booking staff, that patients are scheduled in accordance with principles and target waiting times as set out in the NHSConstitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment,Going Further on Cancer Waits etc.), taking action to expedite patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.To provide where requested administrative support to consultant/clinical teams including the management of clinicians diaries/timetables. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes.To receive and manage referrals into the service, including data entry for patient registration, referrals, appointment information and discharge.

Liaising with health professionals regarding clinical decisions on referrals.Upload correspondence referrals on to EDMS (Electronic Document Management System).Organise and maintain support for clinical staff to ensure smooth running of the service.Using initiative to identify all possible opportunities to anticipate and streamline the work and responsibilities of the clinical team.To be responsible for the day-to-day management of Medway Clinic diaries in line with the needs of the department. Supporting Clinicians by identifying and reporting whereproblems may arise e.g. reports not received back, lack of staff on site, double booking of patients or holidays/meetings not marked out in the diary.

Job responsibilities

To oversee the patient journey to ensure, in conjunction with booking staff, that patients are scheduled in accordance with principles and target waiting times as set out in the NHSConstitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment,Going Further on Cancer Waits etc.), taking action to expedite patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.To provide where requested administrative support to consultant/clinical teams including the management of clinicians diaries/timetables. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes.To receive and manage referrals into the service, including data entry for patient registration, referrals, appointment information and discharge.

Liaising with health professionals regarding clinical decisions on referrals.Upload correspondence referrals on to EDMS (Electronic Document Management System).Organise and maintain support for clinical staff to ensure smooth running of the service.Using initiative to identify all possible opportunities to anticipate and streamline the work and responsibilities of the clinical team.To be responsible for the day-to-day management of Medway Clinic diaries in line with the needs of the department. Supporting Clinicians by identifying and reporting whereproblems may arise e.g. reports not received back, lack of staff on site, double booking of patients or holidays/meetings not marked out in the diary.

Person Specification

Education & Qualifications

Essential

• Minimum of 5 GCSEs or equivalent including English and Mathematics
• A-Level / B-Tec or equivalent experience.

Desirable

• ECDL.
• NVQ level 3 in Business Administration or Customer Care of equivalent.

Knowledge & Experience

Essential

• Data entry experience
• NHS patient scheduling experience
• Knowledge of PAS, Excel, Ward, MADWAY, ORMIS, ICE and PTL
• Understanding of Data Protection, Equality & Diversity

Skills & Abilities

Essential

• Good Communication skills
• Good interpersonal skills
• Teamworking and independent working
• Organise/prioritise workload
• Basic IT skills
• Work to standards/procedures
• Remain calm under pressure

Personal attributes

Essential

• Demonstrates excellent interpersonal, verbal and written communication skills.
• Proactive, takes own initiative
• Willing to take ownership and accountability
• Team player with collegial working style and willingness to share responsibility

Other relevant requirements

Essential

• Willingness to work flexible hours to meet the needs of the service.

Person Specification

Education & Qualifications

Essential

• Minimum of 5 GCSEs or equivalent including English and Mathematics
• A-Level / B-Tec or equivalent experience.

Desirable

• ECDL.
• NVQ level 3 in Business Administration or Customer Care of equivalent.

Knowledge & Experience

Essential

• Data entry experience
• NHS patient scheduling experience
• Knowledge of PAS, Excel, Ward, MADWAY, ORMIS, ICE and PTL
• Understanding of Data Protection, Equality & Diversity

Skills & Abilities

Essential

• Good Communication skills
• Good interpersonal skills
• Teamworking and independent working
• Organise/prioritise workload
• Basic IT skills
• Work to standards/procedures
• Remain calm under pressure

Personal attributes

Essential

• Demonstrates excellent interpersonal, verbal and written communication skills.
• Proactive, takes own initiative
• Willing to take ownership and accountability
• Team player with collegial working style and willingness to share responsibility

Other relevant requirements

Essential

• Willingness to work flexible hours to meet the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Trust

Magdala Avenue

London

N19 5NF

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Trust

Magdala Avenue

London

N19 5NF

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Job responsibilities

To oversee the patient journey to ensure, in conjunction with booking staff, that patients are scheduled in accordance with principles and target waiting times as set out in the NHSConstitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment,Going Further on Cancer Waits etc.), taking action to expedite patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.To provide where requested administrative support to consultant/clinical teams including the management of clinicians diaries/timetables. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes.To receive and manage referrals into the service, including data entry for patient registration, referrals, appointment information and discharge.

Liaising with health professionals regarding clinical decisions on referrals.Upload correspondence referrals on to EDMS (Electronic Document Management System).Organise and maintain support for clinical staff to ensure smooth running of the service.Using initiative to identify all possible opportunities to anticipate and streamline the work and responsibilities of the clinical team.To be responsible for the day-to-day management of Medway Clinic diaries in line with the needs of the department. Supporting Clinicians by identifying and reporting whereproblems may arise e.g. reports not received back, lack of staff on site, double booking of patients or holidays/meetings not marked out in the diary.

Education & Qualifications

Essential

• Minimum of 5 GCSEs or equivalent including English and Mathematics
• A-Level / B-Tec or equivalent experience.

Desirable

• ECDL.
• NVQ level 3 in Business Administration or Customer Care of equivalent.

Knowledge & Experience

Essential

• Data entry experience
• NHS patient scheduling experience
• Knowledge of PAS, Excel, Ward, MADWAY, ORMIS, ICE and PTL
• Understanding of Data Protection, Equality & Diversity

Skills & Abilities

Essential

• Good Communication skills
• Good interpersonal skills
• Teamworking and independent working
• Organise/prioritise workload
• Basic IT skills
• Work to standards/procedures
• Remain calm under pressure

Personal attributes

Essential

• Demonstrates excellent interpersonal, verbal and written communication skills.
• Proactive, takes own initiative
• Willing to take ownership and accountability
• Team player with collegial working style and willingness to share responsibility

Other relevant requirements

Essential

• Willingness to work flexible hours to meet the needs of the service.