Electronic Patient Record Communications Manager

The Electronic Patient Record (EPR) Communications Manager is a senior strategic role responsible for leading and delivering the communications and engagement workstream for the Trust's EPR procurement and implementation programme.

Joining the programme during the procurement phase, prior to contract award, the post holder will shape and influence the communications, engagement and change approach from the outset. They will ensure that colleagues, patients, partners and stakeholders understand the case for change, are actively involved in shaping the programme, and are supported through the transition to a new EPR system.

The role sits within the EPR Programme Team and works at the heart of programme decision making. The post holder reports professionally to the Head of Communications and works closely with the EPR Programme Director through a dotted reporting line, ensuring that communications strategy is fully aligned with programme delivery, governance and risk management.

As workstream lead for communications and engagement, the post holder will design and deliver a comprehensive strategy spanning procurement, mobilisation, implementation and go-live. They will provide expert advice to senior leaders, influence programme design, manage reputational risk, and ensure that communications activity drives awareness, readiness and sustained adoption.

The post holder will also line manage a T-level student supporting the programme.

Main duties of the job

• Lead the development of a comprehensive communications and engagement strategy for the EPR programme evolving from through contract award, mobilisation, implementation, go-live and business as usual.
• Design and implement an integrated internal and external communications plan that builds awareness, confidence, understanding and readiness across all phases of the programme.
• Develop clear, accessible and compelling content to explain the purpose, benefits and impact of the EPR, translating complex technical information into meaningful messages for clinical and non-clinical audiences.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Details

Date posted

07 October 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£66,274 to £73,496 a year

Per annum including Inner London HCAS pro-rata

Contract

Fixed term

Duration

1 years

Working pattern

Full-time

Reference number

220-WHT-7855708

Job locations

Whittington Hospital

Magdala Avenue

London

N19 5NF

United Kingdom

Job responsibilities

See job description for full list of duties. Please make sure you show that you have viewed and understood the full list of duties, not just those shown in this summary in your application.

• Lead the development of a comprehensive communications and engagement strategy for the EPR programme evolving from through contract award, mobilisation, implementation, go-live and business as usual.
• Design and implement an integrated internal and external communications plan that builds awareness, confidence, understanding and readiness across all phases of the programme.
• Develop clear, accessible and compelling content to explain the purpose, benefits and impact of the EPR, translating complex technical information into meaningful messages for clinical and non-clinical audiences.
• Ensure that patients, carers and community stakeholders are appropriately informed and engaged, particularly where service experience or expectations may be affected.
• Work in partnership with the Trust communications team to ensure consistency of messaging, proactive media handling where appropriate, and alignment with wider corporate priorities.
• Be an active member of the core communications team, attending team meetings and team events as required. There may be times when you are required to provide general communications support to the trust outside of the core programme focus, in limited and exceptional circumstances.

Job responsibilities

See job description for full list of duties. Please make sure you show that you have viewed and understood the full list of duties, not just those shown in this summary in your application.

• Lead the development of a comprehensive communications and engagement strategy for the EPR programme evolving from through contract award, mobilisation, implementation, go-live and business as usual.
• Design and implement an integrated internal and external communications plan that builds awareness, confidence, understanding and readiness across all phases of the programme.
• Develop clear, accessible and compelling content to explain the purpose, benefits and impact of the EPR, translating complex technical information into meaningful messages for clinical and non-clinical audiences.
• Ensure that patients, carers and community stakeholders are appropriately informed and engaged, particularly where service experience or expectations may be affected.
• Work in partnership with the Trust communications team to ensure consistency of messaging, proactive media handling where appropriate, and alignment with wider corporate priorities.
• Be an active member of the core communications team, attending team meetings and team events as required. There may be times when you are required to provide general communications support to the trust outside of the core programme focus, in limited and exceptional circumstances.

Person Specification

Qualifications and Training

Essential

• Educated to master's degree level in communications, journalism, marketing, public relations or a related field, or equivalent senior-level experience
• Evidence of continuing professional development in communications and engagement

Desirable

• Project or programme management qualification (e.g. PRINCE2, MSP)
• Membership of a recognised professional body (e.g. CIPR, CIM)

Experience

Essential

• Essential Criteria

Desirable

• Desirable Criteria

Knowledge

Essential

• Essential criteria

Desirable

• Desirable criteria

Skills

Essential

• Essential criteria

Desirable

• Desirable criteria

Personal Qualities

Essential

• Essential criteria

Person Specification

Qualifications and Training

Essential

• Educated to master's degree level in communications, journalism, marketing, public relations or a related field, or equivalent senior-level experience
• Evidence of continuing professional development in communications and engagement

Desirable

• Project or programme management qualification (e.g. PRINCE2, MSP)
• Membership of a recognised professional body (e.g. CIPR, CIM)

Experience

Essential

• Essential Criteria

Desirable

• Desirable Criteria

Knowledge

Essential

• Essential criteria

Desirable

• Desirable criteria

Skills

Essential

• Essential criteria

Desirable

• Desirable criteria

Personal Qualities

Essential

• Essential criteria

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital

Magdala Avenue

London

N19 5NF

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital

Magdala Avenue

London

N19 5NF

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Job responsibilities

See job description for full list of duties. Please make sure you show that you have viewed and understood the full list of duties, not just those shown in this summary in your application.

• Lead the development of a comprehensive communications and engagement strategy for the EPR programme evolving from through contract award, mobilisation, implementation, go-live and business as usual.
• Design and implement an integrated internal and external communications plan that builds awareness, confidence, understanding and readiness across all phases of the programme.
• Develop clear, accessible and compelling content to explain the purpose, benefits and impact of the EPR, translating complex technical information into meaningful messages for clinical and non-clinical audiences.
• Ensure that patients, carers and community stakeholders are appropriately informed and engaged, particularly where service experience or expectations may be affected.
• Work in partnership with the Trust communications team to ensure consistency of messaging, proactive media handling where appropriate, and alignment with wider corporate priorities.
• Be an active member of the core communications team, attending team meetings and team events as required. There may be times when you are required to provide general communications support to the trust outside of the core programme focus, in limited and exceptional circumstances.

Qualifications and Training

Essential

• Educated to master's degree level in communications, journalism, marketing, public relations or a related field, or equivalent senior-level experience
• Evidence of continuing professional development in communications and engagement

Desirable

• Project or programme management qualification (e.g. PRINCE2, MSP)
• Membership of a recognised professional body (e.g. CIPR, CIM)

Experience

Essential

• Essential Criteria

Desirable

• Desirable Criteria

Knowledge

Essential

• Essential criteria

Desirable

• Desirable criteria

Skills

Essential

• Essential criteria

Desirable

• Desirable criteria

Personal Qualities

Essential

• Essential criteria