Admin and Clerical Officer Cardiopulmonary

We

are looking to recruit an Admin & Clerical Coordinator to join our friendly

and enthusiastic team at Worcestershire Acute Hospitals NHS trust, based at The

Alexandra hospital, Redditch. This post is ideal for a highly organised person

who would feel accomplishment in improving the organisation and service

provision for the Cardiopulmonary service.

The

successful candidate will assist in the booking of appointments, rescheduling appointments,

supporting the clinical staff in optimising the waiting lists and meeting and

greeting patients that arrive daily for their appointments. This role has a

significant contribution to the patient experience and is vital for efficient

service delivery maximising the usefulness of the clinical staff.

The

post holder will be based at Worcestershire Royal Hospital but may be required

to work on other Trust sites. Worcestershire Acute Hospitals NHS Trust

comprises of 3 hospitals: The Alexandra Hospital, Worcestershire Royal

Hospital, and Kidderminster Treatment Centre. All sites have good road links to

M42 and M5 motorways.

Main duties of the job

Work independently and as part of a mixed team,

managing and prioritising daily workload. Including prioritising and

coordinating clinical appointments, forwarding patient letters, liaising with

patients, relatives and carers. Answering the telephone, resolving patient

queries, receiving and returning calls to Consultant Physicians, GPs, medical

companies and other medical personnel. Taking and relaying messages in a

professional manner, enabling the department to provide an efficient and

effective clinical service. Maintaining appointment lists

e.g.partial booking and fully booking appointments, investigating

if patients have been waiting longer than expected at the request of

directorate managers outcoming attendances, competently using the various

electronic Trust wide clinical systems including OASIS, Bluespier, Allscripts

PAS, EZ Notes and ICE. Develop and maintain filing systems for patients clinical

investigations and departmental correspondence e.g. equipment maintenance etc..

About us

Worcestershire Acute Hospitals NHS Trust is a large

acute and specialised hospital trust that provides a range of local acute

services to the residents of Worcestershire and more specialised services to a

larger population in Herefordshire and beyond.

The Trust operates hospital-based services from

three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our

caring staff are recognised as providing good and outstanding patient-centred

care. You could be one of them.

We are committed to recruiting the best people to

work with us. Our values, which we ask all staff to demonstrate, underpin our

everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise

accreditation - this means we are committed to embedding flexible working

within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a

DBS check as part of their employment check will have the cost of this check

(at the current rate) deducted from their salary. Please see link in Supporting

Information section for more details on DBS checks and costs.

Details

Date posted

09 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time,

Flexible working

Reference number

C9365-26-0700-2

Job locations

Clinical Investigations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Job responsibilities

Key

Duties:

Maintaining

appointment lists via partial booking and timely booking of appointments to

maximise department capacity

Outcoming

and coding all patient attendances on PAS

Waiting

list management and access to local and national wait list statistics to

prioritise appointments in line with national waiting list targets.

Liaise

directly with directorate management team to expedite clinically urgent patient

appointments and log wait patients to prevent breaches

Registering

referrals and communicating with clinical teams to triage and prioritise

resources/appointments

Liaise

and exchange information with other departments, secretaries, staff within the

Trust patients and carers.

Work

independently, managing, and prioritising daily workload. Including

prioritising and coordinating clinical appointments, forwarding patient

letters, liaising with patients, relatives, and carers.

Answering

the telephone, resolving patient/ patient relatives/ carers queries,

receiving, and returning calls to Consultant Physicians, GPs, medical

companies, and other medical personnel.

Taking

and relaying messages in a professional manner, enabling the department to

provide an efficient and effective clinical service.

Opening,

sorting, distributing, and prioritizing daily post and Cardiopulmonary requests

and reports.

Competently

use the various electronic Trust wide clinical systems including PAS,

Bluespier, EZ Notes and ICE.

Develop

and maintain filing systems for patient and departmental correspondence

Training and Supervision:

Train

new members of staff in the admin & clerical departmental procedures.

Undertake

regular Trust mandatory training.

Maintain

continual professional development (CPD).

Adhere

to all Worcestershire Acute NHS Trust policies and procedures.

In

accordance with the Trusts Health and Safety, the post holder must take

reasonable care of their own safety, and that of others who may be affected by

their acts or admissions and co-operate with staff in performing and complying

with any statutory duties or requirements.

Job responsibilities

Key

Duties:

Maintaining

appointment lists via partial booking and timely booking of appointments to

maximise department capacity

Outcoming

and coding all patient attendances on PAS

Waiting

list management and access to local and national wait list statistics to

prioritise appointments in line with national waiting list targets.

Liaise

directly with directorate management team to expedite clinically urgent patient

appointments and log wait patients to prevent breaches

Registering

referrals and communicating with clinical teams to triage and prioritise

resources/appointments

Liaise

and exchange information with other departments, secretaries, staff within the

Trust patients and carers.

Work

independently, managing, and prioritising daily workload. Including

prioritising and coordinating clinical appointments, forwarding patient

letters, liaising with patients, relatives, and carers.

Answering

the telephone, resolving patient/ patient relatives/ carers queries,

receiving, and returning calls to Consultant Physicians, GPs, medical

companies, and other medical personnel.

Taking

and relaying messages in a professional manner, enabling the department to

provide an efficient and effective clinical service.

Opening,

sorting, distributing, and prioritizing daily post and Cardiopulmonary requests

and reports.

Competently

use the various electronic Trust wide clinical systems including PAS,

Bluespier, EZ Notes and ICE.

Develop

and maintain filing systems for patient and departmental correspondence

Training and Supervision:

Train

new members of staff in the admin & clerical departmental procedures.

Undertake

regular Trust mandatory training.

Maintain

continual professional development (CPD).

Adhere

to all Worcestershire Acute NHS Trust policies and procedures.

In

accordance with the Trusts Health and Safety, the post holder must take

reasonable care of their own safety, and that of others who may be affected by

their acts or admissions and co-operate with staff in performing and complying

with any statutory duties or requirements.

Person Specification

Experience

Essential

• Experience in Organising and Scheduling.

Desirable

• Experience in resolving telephone queries.
• Training in telephone management.
• Experience in customer service

Qualifications

Essential

• GCSE in Maths and English at C or equivalent

Desirable

• Administrative and Clerical or IT qualification

Person Specification

Experience

Essential

• Experience in Organising and Scheduling.

Desirable

• Experience in resolving telephone queries.
• Training in telephone management.
• Experience in customer service

Qualifications

Essential

• GCSE in Maths and English at C or equivalent

Desirable

• Administrative and Clerical or IT qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Clinical Investigations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Clinical Investigations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job responsibilities

Key

Duties:

Maintaining

appointment lists via partial booking and timely booking of appointments to

maximise department capacity

Outcoming

and coding all patient attendances on PAS

Waiting

list management and access to local and national wait list statistics to

prioritise appointments in line with national waiting list targets.

Liaise

directly with directorate management team to expedite clinically urgent patient

appointments and log wait patients to prevent breaches

Registering

referrals and communicating with clinical teams to triage and prioritise

resources/appointments

Liaise

and exchange information with other departments, secretaries, staff within the

Trust patients and carers.

Work

independently, managing, and prioritising daily workload. Including

prioritising and coordinating clinical appointments, forwarding patient

letters, liaising with patients, relatives, and carers.

Answering

the telephone, resolving patient/ patient relatives/ carers queries,

receiving, and returning calls to Consultant Physicians, GPs, medical

companies, and other medical personnel.

Taking

and relaying messages in a professional manner, enabling the department to

provide an efficient and effective clinical service.

Opening,

sorting, distributing, and prioritizing daily post and Cardiopulmonary requests

and reports.

Competently

use the various electronic Trust wide clinical systems including PAS,

Bluespier, EZ Notes and ICE.

Develop

and maintain filing systems for patient and departmental correspondence

Training and Supervision:

Train

new members of staff in the admin & clerical departmental procedures.

Undertake

regular Trust mandatory training.

Maintain

continual professional development (CPD).

Adhere

to all Worcestershire Acute NHS Trust policies and procedures.

In

accordance with the Trusts Health and Safety, the post holder must take

reasonable care of their own safety, and that of others who may be affected by

their acts or admissions and co-operate with staff in performing and complying

with any statutory duties or requirements.

Experience

Essential

• Experience in Organising and Scheduling.

Desirable

• Experience in resolving telephone queries.
• Training in telephone management.
• Experience in customer service

Qualifications

Essential

• GCSE in Maths and English at C or equivalent

Desirable

• Administrative and Clerical or IT qualification