Team Leader, Collections Germany

Job Purpose

The Shared Services CTC Team Lead Collections Germany will be responsible for contacting outstanding CCEP debtors in order to establish payment for outstanding debt within Collections area of Customer to Cash. The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout.

Key Responsibilities

Financial Services Delivery

• Responsible for the output and quality of services provided by the CCEP Shared Services Collections team to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
• Ensures customer accounts are monitored for overdue invoices
• Ensures credit limits are monitored
• Oversees the collection of debt on a daily basis
• Minimizes bad debt risk, increasing the collections for all receivables and assists with order management
• Allocates and prioritizes work among team members to ensure all data is processed in a timely, accurate and effective manner. Sets targets and monitors progress.
• Holds regular team meetings to outline strategy and monitor the progress
• Implements effective strategies (daily, weekly, monthly) in order to meet and exceed customer satisfaction, targets and service levels.
• Manages complex issues in business priority acting as an escalation point to ensure timely and accurate resolution.
• Performs any other ad-hoc/additional duties where required.
• Assists in developing best practice processes and highlighting opportunities for process improvement
• Participates in the recruitment and selection process for new hires. Ensures integration and training of the new team members.
• Monitors the effectiveness of each team member against agreed targets and ensure the necessary coaching, training, motivation and support is put in place to enable each to maximize their individual and team performance

Key Stakeholders

• Internal: BU Finance team, local Finance Business Partner for Collections

Experience required

• 3 years finance experience (with a minimum of 1 year in a collections environment) in a multinational organisation and/or Shared Services environment.
• Ability to address or escalate complex issues within the Collections area
• Line management / supervisory experience preferred
• Strong ERP experience essential, preferably SAP

Languages & expert level

• English - advanced
• German - advanced

Education & Qualifications required

• University Degree or equivalent

Capability required & Expert level

• Analytical Thinking - Intermediate
• Relationship Management - Intermediate
• Collaborative Influencing - Intermediate
• Finance Operations and Accounting - Intermediate
• Process Excellence - Intermediate
• System Literacy - Intermediate

Behavioural Capabilities

• Delivers winning performance
• Grows the business
• Communicate with Impact
• Achieve more together
• Creates customer value

Travel required

• Minimal travel pattern (5%)