Senior Assistant, Disputes CTC GB Scdmnt

Job Purpose

The Shared Services CTC Disputes and Pricing Sr Assistant will be responsible for resolving invoice disputes raised by customers and internal CCEP stakeholders as well as for maintenance of Pricing Master data. The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout

Key Responsibilities

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
• Ensure that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Handles customer invoice disputes in a timely, efficient and accurate manner, escalating where necessary
• Investigates and analyzes issues, resolves disputes and makes accounts receivable adjustments where necessary
• Analyzes customer behavior and prepares reports where required
• Defines process gaps and works on process improvements
• Ensures that all pricing requests are executed with the appropriate approvals in accordance with CCEP chart of authority and within the agreed SLAs
• Being responsible for peer-check activities within the Pricing team - prioritise, execute and provide feedback to the team if errors are identified.
• Works in close relationship with the relevant stakeholders to resolve pricing issues such as, but not limited to insufficient or wrong data provided
• Ensures Disputes and Pricing procedures are updated and completed efficiently, accurately and in a timely manner
• Gathers data requested by audit teams during financial and SOX audits
• Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement
• Assists in trainings wherever required

Key Stakeholders

• Internal: SSC Service Lines, BU Finance Teams, local Finance Business Partner
• External: CCEP customers, suppliers

Experience required

• Experience in a multinational organization and/or Shared Services environment with a good business acumen
• A good understanding of wider Customer to Cash area processes
• Ability to assess a problem and escalate it to the appropriate level

Good Excel skills. ERP experience desirable, preferably SAP

Language Capability & expert level

• Fluent in English

Education & Qualifications required

• Bachelor's Degree in finance or similar

Capability required & Expert level

• Analytical Thinking - Foundational
• Relationship Management - Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence - Foundational
• System Literacy - Intermediate

Behavioural Capabilities

• Excellent communication & interpersonal skills
• Time management, planning and organization
• Drives performance, efficiency and effectiveness
• Strong focus on providing the highest level of customer service