End User Service - Team Leader

We are Coca Cola Europacific Partners (CCEP) PNG, where we move and sell some of the worlds most loved brands. We bring together the worlds brightest and best mind and that's why we value uniqueness.

If you're driven, passionate and ambitious, the End User Service - Team Leader position based in Lae is the ideal role for you.

The role:

The role is based in Lae (PNG) where you will be required to be onsite to solve end user problems based on Incident priorities where on-site physical intervention is required including end user asset management, or other hands-on assistance that is not able to be performed remotely. This may include complex problem diagnosis, upgrading, equipment installation/moves changes, complex problem diagnosis and configuration. Manage end user expectations, service levels and end user asset security compliance.

Help implement the CCEP BPT End User Services Strategy through effective technical change management processes and practices across our CCEP PNG.

Our desired candidate:

A well-presented, highly personable, and efficient candidate who can work independently in a challenging environment. The ideal candidate must meet the following minimum requirements:

• Good experience in Modern Workplace technologies.
• 5+ years' experience in Modern Workplace support in a similar sized environment.
• Strong service-orientation and attention to detail
• Good knowledge & experience in IT Service Management & Operations, including Asset/Problem management.
• Should be a reliable person with positive attitude, proactive, open, honest, co-operative, fast learner and works well under pressure.
• Expert experience in Configuration, Maintenance and/or Trouble Shooting for Windows, iOS, and Android
• Strong experience in Workstation and mobile applications such as Microsoft Office 365, and Intune.
• Some technical knowledge of cisco network equipment, active directory, TCP/IP routing and switching
• Experienced practitioner in Workstations & Mobile Hardware
• Some experience in collaboration tools such as Microsoft Teams, SharePoint and Exchange.

Our aim is to create a Safe and respectful workplace where equal opportunity exists at all phases of the employment lifecycle, regardless of gender, ethnicity, disability, sexual orientation and age - and we run various programs and initiatives across the company to ensure we achieve this goal.

Refresh your career and grow further together with CCEP, PNG.