Client Experience Specialist

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com

THE ROLE

Key Responsibilities:

• Support account leads with meeting preparation, agendas, recaps, status updates, presentations, and client communications.
• Maintain project plans, timelines, deliverable trackers, and internal documentation.
• Coordinate with media, analytics, strategy, creative, data, finance, and operations teams to keep client work on schedule.
• Assist in campaign launches, pacing checks, reporting, optimization documentation, and performance reviews.
• Prepare recurring client reports and help translate results into clear, client-friendly takeaways.
• Flag risks, delays, budget concerns, or unmet client needs early and help drive resolution.
• Ensure client records, contracts, scopes, budgets, and key account details are current and accessible.

Qualifications

• 1–3 years of experience in client services, account coordination, customer success, marketing, media, advertising, or related field.
• Strong written and verbal skills
• Excellent project management and organizational skills; able to manage multiple deadlines and priorities
• Comfortable working cross-functionally and following through on details
• Proficiency in Microsoft Office Suite with preferred experience in project management tools like Asana.
• Collaborative team player who performs well in a fast-paced environment

PEOPLE & CULTURE AT ZETA

We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/