Graduate Infrastructure Operations Engineer

Graduate Infrastructure Operations Engineer

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, supporting critical services across finance, emergency response, and government sectors. We have global offices in UK, USA, Germany, Netherlands, Portugal, Japan, New Zealand and we are thrilled to be opening in Greece.

What we are looking for…

We're seeking strong technically able graduates, with a strong interest in platform operations, DevOps, or infrastructure engineering. You'll be mentored and trained to deliver resilient, scalable, and secure solutions that power services for some of the world's most vital organisations.

Location…

This role is based in Marousi, Greece.

Key responsibilities of the role…

Infrastructure & Automation:

• Design and implement scalable, resilient infrastructure solutions using automation and infrastructure-as-code.
• Continuously improve platform reliability and streamline operational workflows through automation and tooling.

Security & Observability:

• Conduct daily monitoring, threat detection, and incident response.
• Develop and maintain proactive monitoring, logging, and alerting solutions.
• Contribute to both offensive and defensive security strategies, including threat simulations and incident playbooks.

Operational Excellence:

• Provide 2nd line support for complex infrastructure issues, working alongside 1st and 3rd line teams to ensure fast and effective resolutions.
• Coordinate seamless, zero-downtime deployments in collaboration with Development teams.

Innovation & Collaboration:

• Work alongside technology stream leads to delivery cutting edge infrastructure technologies and best practices.
• Participate in regular research, proof-of-concept and implementation projects to evolve the platform.

About you…

• Fluent in English as you will be liaising with UK teams daily both written and spoken
• Have completed your military service
• Bachelor's degree in Computer Science, Engineering, or a related STEM field.
• Good general understanding of IT technologies with some level of experience using Windows or Linux
• Excellent troubleshooting, problem-solving and communication skills.
• Comfortable with overnight and weekend work (scheduled rotational basis).
• Scripting and automation skills, preferably using Powershell or Python, but other languages welcome

About the Company…

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With vibrant offices across the UK, Germany, the Netherlands, Japan, Portugal, the US and Greece, we power mission-critical communications for major organisations worldwide.

We aim to redefine the way the world connects-ensuring reliable, fast and intelligent interactions across voice, video, messaging, and beyond.