Clerical Officer - Health Records

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

Provide a patient administration service within the Health Records Department, which administratively underpins the patient's journey to and through the hospital, both inpatient and outpatient care, to meet the needs of patients and health care professionals.

Please note this is a fixed term post for 12 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

In this key role, you will:

• Ensure confidentiality of patient information is maintained at all times.
• Responsible for managing clinic appointments using the patient/clinical management systems including booking appointments, sending out letters and clinical information, changing, appointments as directed by consultants and responding to changes as requested by patients.
• Ensure accurate maintenance and update of the patient/clinical management systems.
• Provide cover to the Department Helpdesk service: to answer all telephone enquiries and all other enquiries, and to ensure appropriate action is taken. To deal with all telephone enquiries from other sources.
• Ensure immediate despatch of supplementary folders to Wards for patient Emergency and patient Elective Admissions, ensuring that the supplementary folders have been appropriately prepared.

What You'll Bring:

• Educated to standard grade.
• A knowledge of health records gained through experience and/or qualification at SVQ level 2, ECDL or equivalent.
• Customer care skills.
• Computer literate and keyboard skills.
• Experience in multi tasking.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays

• Generous NHS pension scheme

• Annual incremental salary progression

• Paid sick leave increasing with length of service

• NHS discounts and more.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.

For informal discussion, please contact Lorraine Stewart, Health Records Manager on lorraine.stewart@lanarkshire.scot.nhs.uk.

If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator on lynn.deas@lanarkshire.scot.nhs.uk.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It's fine to use AI for ideas or to check spelling and grammar, but don't let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.