Clerical Officer - Radiology

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

The post holder will provide comprehensive clerical support to the Radiology Department ensuring a high quality service is maintained to patients and staff.

The working pattern for this role is - Monday - Friday

In this key role, you will:

Reception of Patients

The post holder will undertake the reception of Out Patients and Accident and Emergency patients requiring x-ray examinations, giving advice and instruction to patients and relatives when necessary. Dealing compassionately and calmly with distressed or aggressive patients ensuring a speedy resolution to any problems that may occur.

Distribution of Reports

The post holder will ensure that all radiology examination reports are distributed to their correct destination to allow appropriate care and follow up treatment of patients.

Filing System

The post holder will maintain an accurate and up to date filing system of all patient records ensuring easy access and retrieval when required.

Patient Confidentiality

The post holder will adhere to the Data Protection Act and Confidentiality Agreement, ensuring that patient confidentiality is maintained at all times and that no information concerning patients is discussed or divulged to any unauthorised person.

What You'll Bring:

• The post holder should have good keyboard skills with the ability to enter information into the computer database with speed and accuracy.
• The post holder should possess good communication and organisational skills with the ability to prioritise the workload, use own initiative, work under pressure and as part of a team in order to accomplish all required tasks.
• Flexibility, adaptability, excellent telephone manner and good timekeeping are also essential requirements for this post.
• Once appointed the post holder is expected to use knowledge gained of the Ionising Radiation Regulations and an understanding of how they apply to requests for radiological examinations received within the department to make informed decisions regarding patient care, examination processes, appointment conflicts etc.

A driving licence is required; this must be a full UK/EU/EEA licence.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays

• Generous NHS pension scheme

• Annual incremental salary progression

• Paid sick leave increasing with length of service

• NHS discounts and more.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.

For informal discussion, please contact Andrew Gilchrist, Office Manager, Radiology on Andrew.Gilchrist@lanarkshire.scot.nhs.uk

If you have any questions about the recruitment process or require support with your application, contact Gemma Irwin, Recruitment Administrator on Gemma.Irwin@Lanarkshire.scot.nhs.uk

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It's fine to use AI for ideas or to check spelling and grammar, but don't let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.