Consumable Management Specialist

Job Summary

ABOUT US

Apogee is one of the UK's leading managed workplace services providers and part of HP Inc. We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year.

JOB DETAILS

We are looking for an organised and customer-focused individual to join our operations team, where you will play a key role in managing customer requests, monitoring stock levels, and coordinating the delivery of essential supplies and services.

• Manage consumable supply requests, orders, fulfilment, and exception handling.
• Work closely with customers to promote best-practice consumables management.
• Analyse device data and reporting to proactively identify customer requirements.
• Validate ad hoc requests for buffer and spare stock.
• Investigate and resolve consumables-related queries and escalations.
• Monitor and report on customer stock levels and consumption trends.
• Support the return and recovery of surplus consumables.
• Use Apogee's remote monitoring tools to improve automation and efficiency.
• Identify opportunities to improve processes and enhance the customer experience.
• Collaborate with customer-facing, technical, logistics, and operational teams to deliver seamless service.

This is a Monday to Friday role, working on a rotating shift pattern of 8:00am - 5:00pm, 8:30am - 5:30pm, and 9:00am - 6:00pm. Once training has been successfully completed, there is the opportunity to work from home for up to two days per week within a standard five-day working week.

SKILLS AND EXPERIENCE REQUIRED

• Previous experience in a customer service, operations, supply chain, service delivery, or administrative role.
• Strong Microsoft Excel and Microsoft Office skills.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• Good analytical and problem-solving abilities.
• High attention to detail and accuracy.
• Confidence working with data, reports, and process-driven tasks.

We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.