Change Management Specialist

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Purpose:

The Change Management Specialist supports and, for assigned initiatives, leads the execution of change-management strategies that enable adoption, behavior change, and achievement of business outcomes. Working within the AbbVie-wide RISE framework, this role conducts stakeholder and change-impact assessments, supports readiness and engagement planning, develops communications and learning solutions, coordinates change champions and stakeholder activities, and monitors adoption and reinforcement. The Specialist partners with the Director, Associate Director, Manager, project teams, process owners, sponsors, and subject-matter experts from project inception through implementation and stabilization. The Specialist formally reports to the Director, Change Management and receives day-to-day work direction, coaching, or initiative-level supervision from the Associate Director and/or Manager.

Responsibilities:

• Execute change-management strategies and plans for assigned initiatives, aligning stakeholder engagement, communications, learning, readiness, adoption, and reinforcement.
• Support or lead stakeholder mapping, change-impact assessments, readiness assessments, change-risk identification, and change-saturation monitoring.
• Translate assessment findings into audience-specific engagement, communication, learning, and reinforcement plans in partnership with the Manager and project team.
• Coordinate and facilitate focus groups, working sessions, awareness sessions, town halls, and other engagement activities to gather feedback, build understanding, and identify adoption barriers.
• Develop clear, engaging, audience-appropriate communications, presentations, executive updates, job aids, FAQs, success stories, and other change materials aligned with approved standards and brand guidelines.
• Support the design, development, coordination, and evaluation of eLearning, instructor-led, blended-learning, and performance-support solutions using approved tools and processes.
• Coordinate change champion/advocate activities, including enablement materials, feedback collection, communications, and issue escalation.
• Collect, analyze, and report readiness, participation, proficiency, adoption, feedback, behavior-change, and other relevant success metrics, identifying actions to improve adoption and reinforce new behaviors.
• Maintain integrated change-management deliverables, milestones, dependencies, risks, issues, and action items in alignment with project plans and governance requirements.
• Capture lessons learned, contribute reusable assets and case studies, and recommend improvements to change-management tools, templates, and ways of working.

Qualifications

• Bachelor's degree preferred in communications, education, instructional design, organizational development, business, human resources, or related field.
• Familiarity with learning, collaboration, content-management, survey, reporting, and project-management tools preferred
• 3+ years' experience in change management, organizational development, project management, communications, learning and development, business process improvement, or related discipline.
• Experience supporting changes to processes, systems, roles, operating models, or ways of working.
• Working knowledge of a structured change-management methodology and willingness to learn and apply the AbbVie-wide RISE framework.
• Experience conducting stakeholder interviews, impact assessments, readiness assessments, focus groups, or similar discovery activities.
• Demonstrated ability to develop audience-centered communications, presentations, job aids, training materials, and other change deliverables.
• Ability to use qualitative and quantitative data to identify adoption barriers and recommend actions.
• Strong facilitation, organization, prioritization, collaboration, and follow-through skills.
• Ability to work effectively with stakeholders at different organizational levels and across cultures.

Key Stakeholders:

Director, IPMO; Associate Director, Change Management; Manager, Change Management; project and program leaders; process owners; subject-matter experts; end users; HR; Communications; Training/Learning; IPMO/PMO; functional stakeholders; change champions/advocates; vendors and contractors.