IT - Support Analyst 1, Revelstoke

IT - Support Analyst 1

Responsibilities:

• Provide support for customer requests, analyze problems, and escalate issues when necessary
• Communicate technical information to nontechnical users
• Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction
• Install, configure, and test all new workstations, peripheral equipment, and software
• Troubleshoot LAN/WAN and connectivity issues

Experience Requirements:

• Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, applications, or network systems in a Windows environment

OR

• A university degree or diploma in computer science recent graduate
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Strong written documentation and note-taking skills.
• Ability to learn quickly in a fast-paced environment.
• Ability to prioritize multiple tasks while maintaining attention to detail.
• Experience supporting Microsoft Windows operating systems.
• Experience supporting POS or E-Commerce systems.
• Basic understanding of networking concepts including:
• TCP/IP
• DNS
• DHCP
• VPN Connectivity
• Wireless Networking

Beneficial to have:

While not required, experience with any of the following technologies would be considered an asset:

• Microsoft 365 Administration
• Microsoft Entra ID (Azure Active Directory)
• Azure Fundamentals
• IT Service Management platforms (ServiceNow, Jira Service Management, Freshservice, Zendesk, etc.)
• Sophos Endpoint Security
• Dell hardware platforms
• Cisco, Meraki, or Ubiquiti networking equipment
• Enterprise laptop and desktop deployments
• Hospitality technology platforms
• Multi-site support environments
• Customer service or hospitality experience

Education:

• A university degree, diploma in computer science, or related IT certificates.

The following certifications are considered assets:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
• Microsoft 365 Fundamentals (MS-900)
• Cisco Certified Network Associate (CCNA)

Candidates currently studying toward these certifications are encouraged to apply.

Requirements:

• Revelstoke based
• This is an onsite position
• Weekend rotation required