Quality Assurance Analyst - EDD - Glasgow

About The Role

FDM is a global business and technology consultancy. We are hiring for a Quality Assurance Analyst (Associate level) on behalf of our banking client. This is a hybrid role based in Glasgow, requiring three days per week in the office, with an initial 6-month contract.

The successful candidate will join a Financial Crime team responsible for conducting Quality Assurance reviews across Enhanced Due Diligence (EDD) activities. The role is focused on independently assessing the quality, completeness and regulatory compliance of EDD reviews, ensuring that customer risk assessments and supporting documentation meet internal policies and external regulatory expectations.

This position is well suited to an individual with strong Financial Crime, KYC and EDD experience who is passionate about maintaining high quality standards and driving continuous improvement within a regulated banking environment.

Key Responsibilities

• Conduct Quality Assurance reviews of Enhanced Due Diligence (EDD) case work.
• Assess whether EDD reviews have been completed accurately, consistently and in line with regulatory and policy requirements.
• Review customer risk assessments, supporting documentation and investigative findings.
• Evaluate adherence to AML, KYC, Sanctions and Financial Crime policies and frameworks.
• Identify quality trends, recurring issues and opportunities for process improvement.
• Provide clear, actionable feedback to analysts and operational teams.
• Support root cause analysis and remediation activities relating to quality defects.
• Produce management information (MI), quality metrics and thematic reporting.
• Escalate material findings, risks and control concerns to appropriate stakeholders.
• Contribute to the enhancement of QA methodologies, procedures and governance standards.
• Work collaboratively with Financial Crime Operations, Compliance and Risk teams to improve quality outcomes.

About You

• Experience within a Quality Assurance, Quality Control, Audit or Oversight role in Financial Services.
• Strong understanding of Enhanced Due Diligence (EDD) processes and customer risk assessments.
• Practical experience reviewing high-risk customers, complex ownership structures and adverse risk indicators.
• Sound knowledge of AML, KYC, Sanctions and broader Financial Crime regulations.
• Experience assessing case quality against policies, procedures and regulatory requirements.
• Strong analytical and investigative skills with excellent attention to detail.
• Ability to identify trends, risks and opportunities for quality improvement.
• Experience producing clear quality feedback and supporting remediation activity.
• Strong written and verbal communication skills.
• Ability to work independently whilst managing multiple priorities.

Desirable Experience:

• Banking or Financial Services experience.
• Previous exposure to high-risk customer reviews, periodic reviews or remediation programmes.
• Experience within Financial Crime Operations, Compliance Monitoring or Financial Crime Risk.
• ICA, ACAMS or equivalent Financial Crime qualification.
• Familiarity with complex corporate structures, beneficial ownership reviews and ongoing monitoring processes.
• Experience producing MI, dashboards and quality assurance reporting.

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension